I went to this salon twice for a shampoo and blow out. I had a cast and couldn't wash my hair on my own so I searched for a local salon with good reviews. Which is why I'm writing this review. It's NOT a good salon, and I wish I would have known.
First time I was there: I was quoted $37 for a wash and blow out. Not bad. I told her I have a sensitive scalp, esp to heat and she took this as no scalp massage during the shampoo, which sucked. I also felt like she didn't double shampoo and didn't get the back of my hair by my neck clean bc she never lifted my head or told me to lift it off the shampoo bowl.
When she blow dried my hair, I reminded her about the heat and how she can't get close to my scalp with the hot air. Well she did, and it hurt. I also got burned by it bc my scalp in the back was on fire and had all of these little red itchy bumps. The entire time she was trying to convince me to get my hair dyed there. NO WAY. I only use Aveda color on my hair. Period. I made an appointment with another stylist for the same thing.
My head was so itchy from her blow out, and after 2 days my hair looked oily which never happens to me if I double shampoo. I contemplated not going back, but wanted to give it another try bc it's so close to my house.
Second time I went in, I got a stylist named Natalie, and I let her know right away that I can't tolerate heat on my scalp AT ALL and that I needed a double shampoo for real this time to preserve my style for longer than 2 days. She did a great shampoo, and the conversation was nice. She finished my hair and I went to pay. The total this time was $44. I was like excuse me? It was $37 a few DAYS ago... then I got told that she's a level whatever and she can charge more. Apparently without even telling the client .
How is a shampoo and blow out a skill? It's the same with EVERY stylist, it's LITERALLY the most basic thing a hair stylist can do. I understand the price difference for cut and color, but my 13 year old niece can shampoo and blow dry her hair. It doesn't need skill. I felt taken advantage of, but paid it anyway with a nice tip. The tip was also weird, I put in my card and before I could even ask how to tip, she asked me how much I wanted to tip, and right in front of the stylist too. SO TACKY. Real upscale salons never do that.
I left and was stopped at a red light and took a selfie when I noticed that only ONE side of my hair was curled! So uneven!!! She also never showed me the back which was also a mess. I got home and called the salon. I got snottily explained to that they don't curl hair in a blow out and I'm like well she curled ONE side! She said I could come back in for them to fix it, but I hate sitting in a salon chair for hours, and I have a busy life so I didn't want that. I want to walk out of ANY salon looking perfect. Isn't that what we pay for?? And at $54 for a shampoo and blow out I better look like a movie star. This is Odessa, NOT NYC. I went to this salon to get my hair done so it didn't look like I fixed my hair with one hand, which is EXACTLY what I ended up looking like .
I asked what else they could do besides coming back in or later and there was no response other than come back in, which at this point was something I didn't want to do and my anxiety made me feel like it would be awful to go back in after complaining. So I asked for a refund.
WELL! Apparently when you ask for a refund at J. Joseph salon you will get BANNED from not just the salon you went to but ALL J. Joseph salons! FOR REAL. WTF. Oh and the reason for the banning? Because, "they train ALL of their stylists the same way and if I ask for a refund, then they're not a good fit for me." WOW. Literally that was what I was told. Which isn't even true! I got charged different prices for the SAME service and they both came out COMPLETELY different. Well... with the exception of both being BAD. So I guess they train ALL their stylists to be bad?
Part of me was like GOOD, ban me, I was never planning on going back anyways, but wow, what audacity. And I didn't even get banned by a manager, they had the front desk girl tell me! I was shocked and asked for a call from a manager, because now I want to make SURE I get my refund which surprise surprise I never got.
SO... either the front desk girl made it all up, or the managers there are lazy and don't have time to really help clients. I mean what kind of manager tells the lowest paid person in a salon to deliver a message like that??
Either way, this salon is AWFUL. I showed my friends and they all agreed it looked terrible. One of my friends even said she had a bad experience there too!! How is this salon still in business?
Still waiting on my refund... read more