I've been going to this salon for over a year, but after this, I'm done and honestly, I shouldn't…read morehave come back in the first place.
My first chunky highlight appointment with color was great but expensive at $380, but at least the result justified it. Six months later, I came back for a retouch of the same style and was charged $650. The only explanation? An extra $210 for "additional color." That is completely unreasonable. There was no clear estimate given beforehand, so I was blindsided at checkout. Charging that much for "color bowls" is ridiculous.
To their credit, after I raised concerns, they did issue a refund and agreed to honor the original pricing for both that visit and future services of the same kind. Even so, that kind of price jump completely broke my trust.
For context, I maintain my color at home for about $10 every six weeks. I understand salon services cost more, but this pricing is excessive and feels dishonest.
Despite everything, I still gave them another chance. I asked for a simpler service, just bleaching a few chunks, adding color, and a haircut. My appointment was at 5:00, and I arrived at 5:18, slightly past their 15-minute policy. Instead of making any effort to accommodate me, they immediately refused service.
What makes this worse is that my stylist had me booked later in the day specifically for the color portion, so I know I was scheduled well beyond that time. I wasn't asking for the full service anymore. I was asking for less: even just a partial service. That wasn't accommodated at all.
They didn't even offer alternatives. I had to ask if a basic haircut was possible, and only then was I told I could either do just the cut or reschedule. At that point, I was so frustrated that neither option felt worth it.
There was zero effort to work with me, just a flat refusal from the receptionist. Completely inflexible and unprofessional. Typically receptionists should at LEAST try to negotiate a solution.
On top of that, their vivid colors are terrible, they bleed everywhere.
Overpriced, poor communication, and awful customer service. They've lost my trust and my business for good.
