DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

Booked my husband here, he was serviced by Ashley! Would not recommend, maybe with another artist…read more But he did not enjoy his experience here with her.

Camila is so great and her shop is very comfortable. I'm really picky with services, especially my…read morehair, and she does such a fantastic job. She takes her time to make sure it's done well and I have a great feeling when I leave. I take my 3 year old and she is the best I've seen with kids. I strongly recommend.

Very impressed. Camila is great to talk with and is efficient with her hair cutting, but she…read moremakes sure things are done right from the start. She made suggestions, but also worked with me to come up with the right haircut. The result was one of the best haircuts I have had in a while. I will be back for sure.

I made an appointment at 11am with Heather, checked in at 10:55am…read more I waited until 11:15 before asking why I was still waiting, upon where I was told Heather was running late - no explanation or ETA. On checking in, nothing mentioned about a delay. The girl at the front desk was nice and apologetic, offered a discount. With no idea of when I would be seen, I decided to leave. Poor experience, poor customer service in that if Heather was running late, call in advance and let me know, or inform me at Check-in. With travel time to and from, this wasted 90mins of my time.

Alona is amazing, she did a fantastic job cutting my fair and I will definitely be coming back. She…read morecuts men's curly better than most stylists I've been too!!

She cut my hair a long time ago. Just wanted to say thank you Amberia. Great styling and attention…read moreto detail.

I found my barber. Amberia has amazing skills when it comes to cutting men's hair. Great…read morepersonality and a very clean workspace. I felt as if I was listened to regarding my hair. I will be coming back to her again.

Mr. Bori is a W barber. Fantastic work, I'd recommend him if you want to get your hair cut here…read more Great vibe too.

Great vibe, nice desk...Almost every single person there is super skilled. Only had one unskilled…read morebarber in two years bc I didn't have an appointment and had to take who was available. He would do alright with a simple child's cut tho

Very friendly and professional. He takes the time to understand what you want and walks you through…read morewhat hair cut may best suit you. Goes above and beyond the standard service. Would recommend to anyone looking for a great haircut experience.

Great experience. Love that it's a single chair salon with no distraction. Nate is genuinely…read morepleasant and very professional in his approach. He did a great job asking questions and listening to how you want your hair cut and the Delivers exactly that, displaying a high level of skill. This was my first time in, but, definitely not the last!! Highly recommend!!!

Got exactly what I asked for. I have difficult hair to work with and it turned out perfect. Finally…read moresomeone who knows how to use scissors on a man's cut.

Karie gives great haircuts, plain and simple…read more I immediately sought out Karie post COVID19 to fix some of the "at home" errors. Karie consistently gave me some of the best haircuts in previous years where I received compliments. Her new space (formerly cut at BoardRoom) is hers and she is attentive, offers refreshments, will tune music to something of your liking. She is a true professional who knows how to cut men's hair. You won't do wrong going to visit her.

I have been going to Natalie for years and as long as I continue to live in DFW I will continue to…read moresee Natalie. She knows what I want almost better than I do! Salon di Lusso has an extremely friendly staff and a fun and cool environment. 10/10

I just wanted to write a review about a stylist named Addi. She always does an outstanding job when…read moreit comes to anything about hair, styling, dying, or haircuts. She makes everyone feel welcome, cared for, and overall makes it an amazing time for anyone who wants their hair done. Along with that, Addi always has a smile on her face and you can tell that she loves what she does. She also gives her professional and honest opinion and gives the best options about what to do. I just wanted to share a few photos that she's done for hair from the past. Anyone who goes here to get their hair done, you should always request Addi!!

This place is really amazing. One of my friend refers me to this place and trust me this place is…read moreamazing. I don't remember my Barber name but she is really friendly and really come up with suggestions. And after the cut my hairs really look good and now I thinking of getting the annual membership. I got a day pass through their promotion and it's really worth it. They have given me appointment and I was not able to make it to the appointment, and after a call they have postponed my appointment without any question asked. On the day of appointment, one of the team member check-in me and after 5-6 mins my Barber greeted and took me for cut. She kept asking my favour for hair cut and also suggesting the best cut which looks on me. After cut she gave me really relaxing hair shampoo and conditioner and it was great. The best part you can have a drink whatever you ask for while waiting or during cut. I would definitely recommend the gents place to everyone.

After 8 years as a loyal member, I'm extremely disappointed with the lack of communication and…read moreresponse from The Gents Place in Frisco. I had an issue with their customer service and specifically requested a callback from the Frisco location. I was repeatedly told someone would reach out -- but no one ever did. At the end of the day, I followed up again and was told that four separate requests had been submitted. Clearly, customer loyalty no longer means much here. If I had known this is how concerns are handled, I would've gone in person. At this point, it may be time to take my business somewhere it's actually valued.

A really nice experience at The Rustic. She is very personable and pays close attention to her…read morecustomers. You won't feel like your time or money are wasted here. Happy to be a returning customer.