DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

Booked my husband here, he was serviced by Ashley! Would not recommend, maybe with another artist…read more But he did not enjoy his experience here with her.

I made an appointment at 11am with Heather, checked in at 10:55am…read more I waited until 11:15 before asking why I was still waiting, upon where I was told Heather was running late - no explanation or ETA. On checking in, nothing mentioned about a delay. The girl at the front desk was nice and apologetic, offered a discount. With no idea of when I would be seen, I decided to leave. Poor experience, poor customer service in that if Heather was running late, call in advance and let me know, or inform me at Check-in. With travel time to and from, this wasted 90mins of my time.

Alona is amazing, she did a fantastic job cutting my fair and I will definitely be coming back. She…read morecuts men's curly better than most stylists I've been too!!

Very friendly and professional. He takes the time to understand what you want and walks you through…read morewhat hair cut may best suit you. Goes above and beyond the standard service. Would recommend to anyone looking for a great haircut experience.

Great experience. Love that it's a single chair salon with no distraction. Nate is genuinely…read morepleasant and very professional in his approach. He did a great job asking questions and listening to how you want your hair cut and the Delivers exactly that, displaying a high level of skill. This was my first time in, but, definitely not the last!! Highly recommend!!!

Awesome cut by Tyon! Really took the time to give a great cut on our teenager. Looks great!read more

Alexis gave me a great bald fade! My hair looks great, will definitely be going back.read more

A really nice experience at The Rustic. She is very personable and pays close attention to her…read morecustomers. You won't feel like your time or money are wasted here. Happy to be a returning customer.

Patrick does a great job. He's efficient & I showed him a picture of what I wanted, and he got it…read moredone. He knows what he's doing & gives good styling tips. I'll be back!

Took my 12yr old to see Patrick today and he was so happy! We have been going from barber to barber…read moreand salon to salon and none of the haircuts satisfied my son. Today he left with a smile on his face and was so pleased with his haircut! The studio is very clean and professionally designed. Patrick was very nice and knew exactly what my son wanted and was asking for immediately! Thank you Patrick! See you next month!

One of the worst haircuts i've ever received. Just did what she wanted and chopped all my hair offread more

Tried a different location but it was a big mistake. I got scalped by a woman, didn't speak much…read moreEnglish. She wacked away as I was saying"scissors please!" With the clippers and in 5 minutes my hair looked like a 10 year old and what's worse, she cut half of my eyebrow away! I'm over 70 and had a nice head of hair, I know, it'll grow back. Stay away from this location. I won't need a haircut until the end of summer! Gave one star since it won't let me say -5 stars!

She cut my hair a long time ago. Just wanted to say thank you Amberia. Great styling and attention…read moreto detail.

I found my barber. Amberia has amazing skills when it comes to cutting men's hair. Great…read morepersonality and a very clean workspace. I felt as if I was listened to regarding my hair. I will be coming back to her again.

Well, I've been back several times now and unfortunately the haircuts and service that I have…read morereceived on each subsequent visit has diminished. On my first visit, Kate was phenomenal, but I haven't seen her working there since then. Since then, I've bounced around to several barbers at Cool Heads. They've all been... okay. The haircuts I've been getting are no better than Sports Clips, Floyd's 99, Diesel, etc. Notably, the service has gone down for a few reasons, the most important being that Cool Heads does not employ a host or have a manager on site at all, meaning that several times during your haircut, your barber will leave you for several minutes to answer the phone, help guests at the desk, and take care of nominal tasks instead of cutting your hair. Also, the inconsistencies between the various barbers in regard to the services being provided is disappointing. It feels like there is a lack of training and clear direction for employees. They're still demanding an automatic tip (that is not a tip, but a service fee), which is just unprofessional and should be embarrassing to the owner. As I stated in my last review, I typically tip more than the demanded amount, and the overall goal of this demand from ownership is to guarantee better employee wages. However, it just feels gross and improper. Overall, it's fine. Nothing wrong here, nothing phenomenal.

Took my fiancé to get his first hair cut in years. Shay did an amazing job cut it exactly how he…read morewanted it. It is decorated well and has complementary drinks. We will continue seeing Shay.

Great vibe, nice desk...Almost every single person there is super skilled. Only had one unskilled…read morebarber in two years bc I didn't have an appointment and had to take who was available. He would do alright with a simple child's cut tho

Best damn haircut I've gotten in years! Said is truly a master cutter. Highly recommend you see…read morehim.