I have always had an amazing experience with all of the ladies at Knockouts in Plano on Preston…read moreRoad. Sadly I had to move but 10/10 would recommend!!

Had an issue but they made it right. Everyone has an off day but what matters is what happens…read moreafterwards.

Versatile services available. Chilled Vibe…read more Clean and polished establishment. Friendly and amicable employees. Talented and experienced staff.

Booked for my husband. Cut Is the best he's had, love the way it's growing in. Very responsive…read morestaff who get back to you quickly. PHi did his cut and he loved it!

If you're looking for a barber who genuinely takes pride in his craft, Justin is the guy. I've had…read moreplenty of haircuts over the years, and the level of attention to detail Justin brings is on another level. He takes the time to understand exactly what you're looking for, offers honest recommendations when needed, and makes sure every cut is tailored to your style rather than just rushing through another appointment. What really stands out is his consistency. Whether it's a simple cleanup, a fresh fade, beard work, or a completely new look, the result is always sharp, clean, and professional. The fades are seamless, the lines are crisp, and you can tell he pays attention to even the smallest details that many barbers overlook. Beyond the haircut itself, Justin creates a great experience from start to finish. He's friendly, easy to talk to, punctual, and makes every appointment feel relaxed and enjoyable. You never feel rushed, and it's obvious he genuinely cares about making sure you leave the chair confident and satisfied. The best compliment I can give is that people consistently notice the haircut after I've seen Justin. If you're searching for a barber who combines skill, professionalism, and outstanding customer service, I couldn't recommend Justin more highly. He's the type of barber that once you find him, you stop looking elsewhere. Five stars isn't enough.

If your walk-in they give you the youngest cutter and he doesn't know what he's doing.read more

I've been to Nate a few times now, and he is by far one of the best barbers I've ever had. He…read moreoffers great service at reasonable pricing. He goes above and beyond for me every time, and I've never left unhappy. Very chill and relaxed vibe with great coffee as well. I highly recommend this barber to anybody in Frisco and beyond.

I don't usually write reviews, but Nate definitely deserves one! He was extremely professional,…read morefriendly, and took the time to understand exactly what I wanted. I had one of the best haircut experiences I've had in a long time. Great atmosphere, excellent service, and I'll definitely be coming back. Highly recommended!

Thankful for the courteous and professional Premium Haircut received at Hammer & Nails. Natasha and…read moreSheena provided accurate timely and stakeholder specific responses consistent with brand promise, best business practices and Philippians 2:1-5 "Therefore if you have any encouragement from being united with Christ, if any comfort from his love, if any common sharing in the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and of one mind. Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.In your relationships with one another, have the same mindset as Christ Jesus:"

DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

Great haircut fast. I stopped by on my lunch break and still had time to get something to eat…read more Alexis H cut my hair.

Awesome cut by Tyon! Really took the time to give a great cut on our teenager. Looks great!read more

The best floyd's in DFW area, ERIN!!! is the best stylist. Ask for her!! …read more I been showing to floyd's in preston in frisco for a couple years, and music is great You always have fun, great experience.

I came in and asked who gives the best fade. The front desk assured me all of their barbers do…read moregreat fades. Unfortunately, that was not my experience. I asked for a simple taper fade and about an inch off the top. The barber didn't have a 10 guard and the fade on the sides was left very square, not blended, and didn't go behind the ears. The back wasn't faded until I specifically asked, and even then it was minimal. My longer hair was never blended into the fade at all. At that point it was clear the haircut I asked for couldn't be delivered. I paid $50 plus a $10 tip and left very disappointed. I was polite throughout, but this was honestly the worst haircut I've had and I won't be returning--even for the complimentary refresher.

Super professional and efficient. Amberia clearly knows her way around clippers and scissors--she…read moredid my hair in half the time it normally takes and nailed it. My super straight hair shows every scissor mark, so that's no easy task. Easy to book, too. I'll definitely be back!

She cut my hair a long time ago. Just wanted to say thank you Amberia. Great styling and attention…read moreto detail.

Myrna is always outstanding. Great service and haircut. Keep coming back. Like the improved…read morereservation system.

Kristen does a good job, remembers her customers, and is always friendly. The wait is reasonable…read moreand the store is clean.

I've been getting my hair done by Makenna for years now, following her from her prior salon to Di…read moreLusso, which is in a great location, just north of Stonebriar mall. The salon is easy to find with plenty of parking. Makenna is very knowledgeable and does a great job keeping my hair looking its best. Color, highlights, cuts, she is great with all of them.

I want to share my experience so others can make an informed decision before trusting this salon…read morewith their hair. My hair was severely damaged after receiving services from Stephanie. What I went in with and what I was left with were two completely different things, and the damage has required significant time, money, and effort to try to correct. What has been even more upsetting is seeing other people come forward with similar concerns about damage to their hair. I brought my concerns to the salon owner, Natalie, hoping she would take the situation seriously and work toward a reasonable resolution. Instead, in my experience, there has been a complete lack of accountability for what happened. I have felt dismissed rather than supported as a paying client whose hair was damaged by a service performed at her salon. I understand that not every service turns out perfectly, but there is a major difference between an imperfect result and significant hair damage. Mistakes can happen--the way a business responds afterward says a lot. I wish Natalie had acknowledged what happened, taken responsibility for the salon's role, and made a genuine effort to resolve the situation. I would strongly encourage anyone considering this salon to do their research, ask detailed questions about the health and integrity of their hair before allowing chemical services, and document their hair before and after their appointment. I would never want another person to experience the damage and frustration I have experienced.