Always excellent regardless of the day and I'm very happy to keep coming back here…read more Katy 10/10

Great place! I've mostly had great and satisfying haircuts. Stylists are accommodating. Only little…read moretid-bit issue is that when they finish, they don't put a mirror up to the back of your head. I understand you can simply ask them, but then it shouldn't be the customer's job to do that.

Booked for my husband. Cut Is the best he's had, love the way it's growing in. Very responsive…read morestaff who get back to you quickly. PHi did his cut and he loved it!

Versatile services available. Chilled Vibe…read more Clean and polished establishment. Friendly and amicable employees. Talented and experienced staff.

Edgar did an outstanding job, hands down the best haircut I've ever had. Customer service was…read more10/10. I'll definitely be coming back.

Great barber shop and was able to walk in and get seated almost immediately. The barber knew what…read moreshe was doing and listened to me to get me the style I wanted. Worth a stop if you're in need of a great haircut.

Very friendly and professional. He takes the time to understand what you want and walks you through…read morewhat hair cut may best suit you. Goes above and beyond the standard service. Would recommend to anyone looking for a great haircut experience.

Great experience. Love that it's a single chair salon with no distraction. Nate is genuinely…read morepleasant and very professional in his approach. He did a great job asking questions and listening to how you want your hair cut and the Delivers exactly that, displaying a high level of skill. This was my first time in, but, definitely not the last!! Highly recommend!!!

DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

Booked my husband here, he was serviced by Ashley! Would not recommend, maybe with another artist…read more But he did not enjoy his experience here with her.

Awesome cut by Tyon! Really took the time to give a great cut on our teenager. Looks great!read more

Alexis gave me a great bald fade! My hair looks great, will definitely be going back.read more

I came in and asked who gives the best fade. The front desk assured me all of their barbers do…read moregreat fades. Unfortunately, that was not my experience. I asked for a simple taper fade and about an inch off the top. The barber didn't have a 10 guard and the fade on the sides was left very square, not blended, and didn't go behind the ears. The back wasn't faded until I specifically asked, and even then it was minimal. My longer hair was never blended into the fade at all. At that point it was clear the haircut I asked for couldn't be delivered. I paid $50 plus a $10 tip and left very disappointed. I was polite throughout, but this was honestly the worst haircut I've had and I won't be returning--even for the complimentary refresher.

Mercedes is my new barber. Just moved to the area and she was just like talking to my sisterread more

She cut my hair a long time ago. Just wanted to say thank you Amberia. Great styling and attention…read moreto detail.

I found my barber. Amberia has amazing skills when it comes to cutting men's hair. Great…read morepersonality and a very clean workspace. I felt as if I was listened to regarding my hair. I will be coming back to her again.

06/05/24- Wednesday…read more It was my very first time at this location. The "Hair Stylist" gave me a facial massage, put a shampoo my hair with hot/ warm towel. Thank you so much Ms. Mirna. Please ask for her when you come to this location!!!

There are hair cutters there that should not be cutting hair. Some are terrible. Their vetting…read moreprocess needs to be improved.

I have been going to Natalie for years and as long as I continue to live in DFW I will continue to…read moresee Natalie. She knows what I want almost better than I do! Salon di Lusso has an extremely friendly staff and a fun and cool environment. 10/10

I just wanted to write a review about a stylist named Addi. She always does an outstanding job when…read moreit comes to anything about hair, styling, dying, or haircuts. She makes everyone feel welcome, cared for, and overall makes it an amazing time for anyone who wants their hair done. Along with that, Addi always has a smile on her face and you can tell that she loves what she does. She also gives her professional and honest opinion and gives the best options about what to do. I just wanted to share a few photos that she's done for hair from the past. Anyone who goes here to get their hair done, you should always request Addi!!