Well, I've been back several times now and unfortunately the haircuts and service that I have received on each subsequent visit has diminished. On my first visit, Kate was phenomenal, but I haven't seen her working there since then. Since then, I've bounced around to several barbers at Cool Heads. They've all been... okay. The haircuts I've been getting are no better than Sports Clips, Floyd's 99, Diesel, etc. Notably, the service has gone down for a few reasons, the most important being that Cool Heads does not employ a host or have a manager on site at all, meaning that several times during your haircut, your barber will leave you for several minutes to answer the phone, help guests at the desk, and take care of nominal tasks instead of cutting your hair. Also, the inconsistencies between the various barbers in regard to the services being provided is disappointing. It feels like there is a lack of training and clear direction for employees. They're still demanding an automatic tip (that is not a tip, but a service fee), which is just unprofessional and should be embarrassing to the owner. As I stated in my last review, I typically tip more than the demanded amount, and the overall goal of this demand from ownership is to guarantee better employee wages. However, it just feels gross and improper. Overall, it's fine. Nothing wrong here, nothing phenomenal. read more

Took my fiancé to get his first hair cut in years. Shay did an amazing job cut it exactly how he wanted it. It is decorated well and has complementary drinks. We will continue seeing Shay. read more

No waiting. This would be my third trip there and every time they've hit it out of the park. Great cut for a great price. I saw Lane today. Fantastic cut. He even lathered up my neck and shave it after a high and tight cut. Great fade too. Ask for him when you visit read more

Great haircuts for my sons and husband close to our community and easy to make appointments online.

Amazing new barber for my teens boys, thank you Chelsey for making them look so fresh and so clean!

5 stars for Rosalia ! She is quick and efficient with the haircut and is easy to talk to. Thanks ! read more

Had another great haircut by my favorite stylist Kristina! Thanks. Store was clean and service fast as per usual.

Zero stars would be a more accurate rating. This is by far the worst haircut my husband has ever received. She was so ready to go home that she rushed through and did a horrible job. He paid for a hair cut, steam towels and style and barely got a hair cut to say the least. The fade is NOT a fade by any means and she didn't even clean up his neck. Stray hair everywhere. read more

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I should have taken a picture. But there's a sign on their counter stating that 20% minimum "gratuity" is manatory. Then it goes into a full page detail as to why this minimum tip is expected. Let's just start here, Merriam- Webster defines gratuity as "something given VOLUNARILY or beyond obligation usually for some service". If the hairdressers in this establishment are relying on their tips to survive, then maybe it's time to find a different place of employment or even a different profession. In addition to my "expected gratuity frustration" my son told me he showed the lady a picture of what he was going for and was so frustrated with his cut that by the time he reached the car, he couldn't even express himself in words. But don't worry, she got her minimum required 20% "gratuity" for making my son almost cry in frustration. The sign does say that customers have 3 days to come back for a fix if they are not satisfied. Well, how do you put hair back? Also, when someone has already lost confidence in the person cutting their hair, how are they supposed to go back and let them continue to botch it up further? None of this makes sense to me. I really wanted to like this place because of the proximity to my home. Unfortunately, we are now on the hunt for somewhere else that will hopefully respect clients enough to understand that gratuity is what we offer as a thank you for a wonderful job, not something forced on us because an establishment does not pay their employees enough or charges them too much for their space. read more

Sherry is kind and attentive , i am happy with service and ambience as well, nice vibe too!!

Rosalia is amazing!! She got us in right when we got there as a walk in and was so quick at getting my older son's hair perfect! I had my 10 months old with me waiting and this was so helpful because of that. We will definitely be back for the next cut!! read more

Cool Heads - Hair Salons Near Me - Frisco, Texas

Not a great hair cutting experience. From the moment she scowled to me "don't be late!" On the phone I knew it wasn't going to go well. I think if you bring your kids here for a buzz cut or something really simple then it's a very nice looking place in a nice area and you'll be very satisfied. Me on the other hand after growing my hair out and looking for a trim got almost an entirely new head of hair cut off. From the un-layered sides with totally uneven ends to the unequal sides of course not to mention the extra length on top and the back. It's not for me. Others may have much better experiences and rightly so if it's a simple cut. I won't recommend or not recommend this place. I just won't go back. read more

Trish is absolutely amazing. Ask for her. Great atmosphere. Nice and relaxing. Very professional.

This was my first time and last time going to this place. The haircut itself by Roslalina was good, but the overall customer service at checkout for payment was a definite 1 star. I was charged $35 for my cut, which I expected and then I added in a 15% tip on the card reader. After the payment went through they proceeded to tell me that it's a mandatory 20% tip for all haircuts. I had a puzzled look on my face since I was like what the hell, why....and secondly, if that's your policy why the heck did you not tell me so before you charged me? She then walked over to one of the stations and grabbed the sign that was over at one of the hair STATIONS with this policy on it, and not on the front desk counter to show me. They then made me pay the extra $2 bucks to get them to their 20% tip. It was such an awkward experience and because of this I will not be going back. Right there you QUICKLY lost a new customer. If you don't disclose this information upfront to your customers, don't expect them to pay the difference after you've already charged them. Own your mistake, tell me not to worry about it, nicely explain your policy in detail to make them aware and appreciate them for being a new customer! This is seriously small business customer service 101. Secondly, I get inflation, but instead of making it mandatory to pay a 20% tip, just increase your rates. Customers should be able to tip according to how they want based on the results and overall experience. I understand restaurants doing this with large parties, but for a $35 haircut?? Come on now... read more

I had the pleasure of getting my haircut by Rosalia. She was very nice and did great job. My hair wasn't as long as it usually would be when I get it cut, but Rosalia understood the length I wanted. My haircut turn out great, highly recommend. read more

Great cut , clean and stylish place. Aubrey was very nice and gave me a great cut and beard trim. Definitely coming again.

Kate seems to do an awesome job every time. She understands my hair and my needs for professional yet clean cut. Great I found Kate she is awesome! read more

Never Going back!! First of all, I am not sure if he was even a certified hair stylist. He was really handling me rough and was literally hurting me with the clipper. He gave me rounded back, completely trimmed off my side burns without even asking me. I asked him to trim off half inch and he cut more than an inch. Nothing he did was correct. The service is really unacceptable!! read more

Rosalia Romero just gave me the best haircut. I don't do many reviews, but this lady is fantastic. She listened and followed my request to the letter and gave me tips. Excellent! read more

This is addressed to the owner who wrote lengthy comment on my Review. 1. You can Spend Millions on your establishment but try to understand And respect Customer Opinions as well. 2. Yelp Doesn't pay me to write reviews. There are N number of Good ratings given to some places on my review coz they provide the best service and those are based on my experiences. Yes you only notice Negative reviews coz you don't want to improve anything mentioned but just defend. 3. I dint even take any of your drinks except water. 4.Why the hell the towel would not be hot if you have scheduled an appointment at 10.30 am. You must keep them ready or don't schedule it during that time. You better focus on this things man. 5.Yes $20 places are definitely better than your crappy place and glad I found some. IT IS BETTER IF YOU START IMPROVING YOUR CUSTOMER SERVICE INSTEAD OF MOCKING CUSTOMERS WHO PUT THIER EXPERIENCE OUT THERE. Got an online appointment for Essential Package ($28)through Yelp around 10.30 am and was asked to check in as soon as I got in and seated and asked for a drink( you can get beer/soda ) got some water as it's early for a drink. Showed her a picture and requested specific hair cut. Not sure if it being morning she was bit cold and the conversation was so dull and I just want my thing done and exit. The essential package mentioned consultation , not sure what was that coz We hardly spoke anything on those lines. Hair cut was done and she asked would you want a hot towel but it was just warm where you hardly feel anything . I wish if they need to look after these things once you set an appointment. Pros: ------- Free Parking Ambiance Free Drinks I COULD HAVE SPEND $20 AND COULD BETTER EXPERIENCE AT ANY REGULAR FRANCHISE. NOT RETURNING FOR SURE !!!! WASTE OF MONEY!!!! read more

Rosalina is the best!! They are always nice and provide great service. I drive 20 minutes to come see them.

I had haircuts from two lical "upscale" men's salins, both of which sucked. I tried Cool Heads near Main and 423 and met Rosalia. For about half the money she gave me a cut that was twice as good as the others! read more

This is the second time visiting, first time it was on point. But that brings us to today, 1-17-2023 and by far one of the worst experiences I have experienced getting a haircut in Texas. I made an appointment for a cut and shampoo along with a head message. What I left with was a basic haircut, that was performed primarily with clippers then a hair dryer blowing the clippings off of me then being told I was finished. The stylist could barely speak English and as on their tv monitors clearly showing what my appointment was scheduled for she could not read either. They even have the nerve to tell you at check out you MUST tip a minimum of 20%. Without a doubt you should stay away and don't even enter this establishment. read more

Saw Kate this morning and her work is great, she listens to how you want your cuts and is a perfectionist when styling your hair. Highly recommend her. read more

Been here enough times to be able to make some comments now. I was briefly going to a barbershop in the vicinity but left them because they took a 33% price increase because of "inflation". I don't do 33% PI's. CoolHeads took one recently, $2 or 6.7%. That make more sense. The appointment system is very easy to use. My only suggestion is for CoolHeads to send either an email or text confirmation after the appointment is made. You can log back in with a phone number, I believe, and look at your appointment, but I always appreciate a confirmation I can reference. Make an appointment with Anne. Very nice lady and I would describe her as meticulous with quality. In this day and age where people are just trying to get you in and out of the chair in fifteen minutes, I definitely appreciate her attention to detail and perfection. They have a fridge full of drinks and the chairs are incredibly comfortable. So far so good and I will keep coming back. read more

Getting my hair cut from Anne has always been great! She is very meticulous, amiable, and easy to talk to. I appreciate her attention to detail and time to ensure your haircut is right. It is easy to book an appointment on their website. The location has comfy chairs, an Xbox, and a mini-fridge with complimentary refreshments. read more

Made an appt with kate. She did a great job reviewing my cut and color before we started. The cut and styling was perfect and she was an absolute pleasure to chat with during our session. Perfect! read more

Hadn't cut my hair in almost 2 years, waited to find a good place and happy to have chosen Cool Head! HENRY IS PHENOMENAL, came out sexy AF thanks to him. All I did is show him a pic and he made it happen! THANKS FOR FUN VIBE AND MAKING ME LOOK RICO SUAVE GOOD! read more

Rosalia did a great job for myself and my son! Very relaxing and she listened to what I wanted and we love the haircuts! I'll be back next time read more

Made a appointment with Anne for the afternoon today. My first visit there. It was excellent. She takes great pride in cutting your hair exactly how you want it. Very meticulous and exact. I differently recommend her. I will be returning. Thank you Anne. read more

This is a new location and I am a new customer. When I saw the writeup on what this brand offers, luxury services, I signed up for their gold package. I was sold on the type of luxury that their "Cool Heads" service offers (Their elite haircut package). First, when trying to book the "Cool Heads" service on their website, there is no drop down selection available for that service. So what I have been doing is putting my desire for Cool Heads service in the comments. The problem has been that when I go in to the salon, the stylists tell me that they don't have time to do that service (ie they are the only stylist on duty). It would be great if there was a way to book the cool heads service online so that expectations are set. read more

Anne does a great job! She is very professional and meticulous about her work! Highly recommend!!

Anne is amazing. Always on time, very nice and considerate and Always a great haircut.

Visited three times so far, and always left satisfied. I appreciate the attention to detail from the people to cut my hair, and that they take reservations. read more

Rosalia is great! She did a fantastic job on my haircut, I highly recommend her and this location. I will be coming back again and again, thank you Rosalia! read more

Awesome place! Great haircut and atmosphere. Evelyn was great. Highly recommend. Will be here again!

I have been going to Coolheads for about a year and love it. Rosalia does a fantastic job.

Rosalia is fantastic!!! She is always a pleasure and gives a consistent, high quality haircut.

Rosalia did a great job of bringing my hair back to shape. The massage was great as well. Quick, effective and clean.

Hands down the best experience I have had in a while. Kate was amazing. She actually made me look good which I thought wasn't possible. She knew what she was doing, she took the time to ask me what I wanted and how I wanted it, she also made sure it was exactly how I wanted it even though she went well past the closing time. Love it. read more