So unfortunate.
Masoodah had been cutting and coloring my hair for roughly a year and a half and this will be the last time.
Previously, her prices were above average for the services received but always in line with what she had listed and she always did a good enough job. Her services have always been sufficient but she was not someone I would recommend to my friends as a top notch stylist.
This last appointment was a disaster on all accounts. In addition to my normal cut and color, I reserved time for a formal style/updo for a gala I was attending the same day. I communicated with Masoodah via text before the appointment letting her know exactly what I wanted including sending her a picture of the formal style I wanted done. I confirmed that the amount of time I had booked was enough time to get everything done and she assured me it was. I needed to leave promptly at 3:30 pm to get to another appointment I had scheduled for my makeup.
At 3:15 pm I texted my husband in complete frustration that Masoodah just finished rinsing the color out of my hair and had not started drying, cutting, or styling it. When I asked her if she was almost finished she seems surprised that I had to leave in 15 minutes. She quickly dried and cut my hair and spent less that 10 minutes curling and pinning up my hair. I had asked her about the braided sides in the picture I sent and pulled it up for reference and she replied to me that she does not do braids. 1. What kind of stylist can't braid hair (literally, even my husband can braid hair!) and 2. If she couldn't do braids, I'm not sure she why she agreed to it in the first place when I texted her the picture a week prior to the appointment. The end style was nothing like the picture I sent her.
Of course, I was also 20 minutes late to my makeup appointment and by the time I got there, the bobby pins were completely falling out (less than 30 minutes after I left Masoodah's chair). My makeup artist had to completely repin my hair and make sure it was going to hold for the gala.
On top of this, the services came out to be $360. I did not have time to question it so I quickly signed the bill leaving my regular percentage tip and left. The day after the gala I texted Masoodah to let her know how disappointed I was in her services and asked for a breakdown of the charges. She charged me the normal price for the cut and a root touch with partial highlight but added an additional $65 for toner and "extra color" because my hair is thick and long. My hair has always been thick and long and I have never had these charges added by her before. Not to mention, she didn't discuss with me the extra charges. In our text conversation she simply said - "I assumed you wouldn't have a problem with it." Not to mention the ridiculous $75 charge for a 10 minute updo that didn't last 30 minutes.
Instead of apologizing and offering to take part of the charges off, she became extremely defensive and rude, stating that all of her services are final. She accused me of being condescending and told me I had no right to talk to her that way. I was nothing but polite and honest about my disappointment. She continued to defend her stylist skills and insisted that she didn't become a successful stylist by being dishonest - none of which I questioned or mentioned.
After finally threatening to dispute the charges with my card, she agreed to credit me back $65. I was fully planning to continue seeing Masoodah until she became combative and rude with me via text. Shat a way to treat a customer.
I recommend seeking out a stylist who is both honest and upfront about their prices and values their customers by treating them with respect when they've made a mistake.
Pic is what I got vs what I asked for. read more