I have been a frequent and loyal customer of this boutique and, until now, have had positive…read moreexperiences, which makes this situation especially disappointing. I recently purchased a dress online and had it delivered to the store for pickup. I was not notified when the dress arrived, so by the time I went to pick it up approximately two weeks later, I discovered that the dress had a hole in it. I was extremely disappointed to then be made to feel as though I should somehow be responsible for an item that was damaged before I ever took possession of it. What bothered me even more was the response I received when I called the store manager to address the situation. I was told, "It was a cheap dress anyway." Regardless of the price of an item, that is an incredibly dismissive and unprofessional way to speak to a customer--especially a loyal customer who has supported this boutique many times. The issue is not simply the cost of the dress. It is about customer service, accountability, and how a customer is treated when there is a problem. I expected the store to stand behind the merchandise it sold and handle the situation professionally. Instead, I felt dismissed and disrespected. Unfortunately, this experience has completely changed the way I feel about shopping here. A loyal customer should never be made to feel that their purchase or concern does not matter simply because someone considers the item "cheap."

Service is exceptional, love the styles they offer. We find everything here, and some of our…read morefavorite brands - Agolde, Amanda Uprichard, Saylor, and more!

You can find a mixture of good quality and low quality designs here. The price can vary from the…read morehigher end of the dollar to the lower end. They do try to keep up with the current trends so if you want a trending item at a lower cost you can definitely run to H&M. There is a demand for lower cost clothing with high end finish and they meet the mark more than they miss it.

Im not usually a huge shopper when it comes to clothes but when I do I will normally seek out H&M…read moresimply cause they know how to provide easy and affordable clothing that have that up to date modern look. I was randomly in area and decided to pop in the Oakwood Center Mall and decided to check out this location versus going Downtown and I am so glad I did. Such descent and open space. It was nicely stocked and organized for sure. Friendly sales rep roaming the floor. My only suggestion would be to open a different check-out on the floor. The only they have, even with all registers running can be quite chaotic when the line grows way long.

Extra large shout out to Lauren assistant manager at this store…read more We lost our house and everything inside to the Eaton fire in LA County one week ago. Today is my first day functioning. I need to replace everything. Literally everything. I went online and asked if they had any emergency relief for fire victims. The company doesn't necessarily have something set up, but Lauren told me to pick out the items I needed and she would help as much as she could. Let me tell you something, she really did help a lot. One of the things that keeps me going and helps me hold my head up during this difficult time is when complete strangers can reach out and help you, in your hour of greatest need. Lauren is yet just one more example of somebody who has renewed my faith in humanity.

This store location hasn't had a review here in a long time. My suggestion, order from UnTuckIt…read moreonline and bypass the store. The store manager, Hussein, knows nothing about customer service, wants to be put on a pedestal by his customers... customer should be grateful for all he does. I have never been told that my expectation of great customer service is acting "entitled." UntuckIt are not not a discount clothing store... at full price they are a premium product. A patron of a premium product, premium brand, deserves appreciative customer servicing. Don't walk into this store expecting a high-end customer service experience. You will be disappointed.

Express Corporate--consider this store responsible for losing my business. You sent me a…read moremarketing/loyalty coupon for which the location refused to honor. It felt as if they were trying to find a reason not to accept it because, they were. This is bate and switch marketing, and I don't need to visit express to beg to use coupons you send and don't honor. Sadly, I won't be patronizing Express again after my first loyalty experience, frankly I don't want to go through this brain damage again to be treated as a "loyal" customer. -Business Development Colin // BDC Colin

Personalized service, attentive employees. Gets 4 stars because it could have more sizes, and…read morecould have women's clothes. The people who work there are always willing to either find your size, find something similar, or contact another store to get you what you want. They even order it for you online and have it shipped to your house if that is what you want.

The sales person who worked today was so helpful and friendly. I love to visit a business where…read moreyou're treated with respect. Thanks again Charmaine Newton

Kudos to Faith, finding good customer service anywhere is tough now a days but she was AMAZING. She…read morewas super knowledgeable about the brands and styles carried in store and patient with me while I tried on multiple different tops/pants and needed different sizes and what not. I just really appreciate how pleasant and helpful she was. Thanks Faith!

I was able to find some very pretty clothes that I really liked. They work 40% off also so a great…read moredeal.

JC Penney is a long-standing and iconic brand in department stores and while department stores are…read morein their waning years with the internet and all replacing the emphasis on department stores, this particular JC Penney (located in Metairie, Louisiana) is still a great store. The staff was friendly and they had a good selection. I would definitely recommend here.

A bajillion years ago, I shopped at this store (in a different location) all the time. They have…read morealways had interesting clothes that you didn't see in other shops. So I discovered that they had reopened a shop in Metairie and stopped in last month. Loved that it was well organized and well labeled. And while no clothes jumped out at me on that visit, I definitely saw some jewelry that was really lovely. The sales person was helpful without being pushy. Will definitely be back when I'm looking for something unique.

Placed an order on the phone. Associate did a great job helping me look for items in my discussed…read moresize range US 2-4. I was sent a pair of pants to consider in a UK size 4, BUT UAL tag was NOT labeled as UK. It simply said "4" and was the only visible size on the garment photo, leading both myself (and I'm assuming the associate who was only sending options she believed in my range) to believe it was a size 4 US. Pants were obviously several sizes too small after size conversion. I could not wear them upon arrival. Manager refused to allow me to return them for anything other than store credit even after my explaining entire situation and sending screenshots of conversation and recalling phone conversations that were not on text. She took one screenshot out of context as "proof" that I had size information. I had a waist and inseam measurement on the pants, which in no way defines the entire fit of the pant as a whole. The waist fit me as did the length, however they were bulging tight in the legs and did not fit as they should have had they been a US size 4. She ignored dozens of other texts and conversations that made it clear that I was looking specifically at a US size range and the associate was understanding and helping me with that. Manager also told me "our customers should just know" what brands require size conversions and which do not, even though nowhere on the UAL tag did it say "UK" 4, so I would have known to make the conversion. Overall, associate was wonderful and doing her best to be helpful. But mistakes do happen and it seems unfair to penalize a customer for a sizing error that her UAL staff also made (non-intentionally). Manager was incredibly condescending and difficult to deal with. UAL has great prices and pieces, but you better hope you never have an issue with anything because there is a huge unwillingness to resolve or be anything other than stubborn and defensive over something that should be a very simple refund for a misunderstanding in which UAL absolutely shared blame. based off of conversations with an associate knowing my desired size range and these subsequent photos, I reasonably assumed and relied on UAL's staff and tag to believe that these were my correct US size.

As a bonified fashionista, let me tell you that men of style have at least one place to shop in…read morethis fashion wasteland we call New Orleans... and that place is Billy Reid. I'm frankly surprised he can stay open in this town... his cloths don't have any fleur-de-lis... there are no "craw daddies"... the inseams are longer than the waistbands... how do they find customers here? I'm spending the summer house sitting, and frankly I find the level of style in New Orleans appalling. I'm what they call a Cali-Yorker, and I'm used to a much higher level of sophistication. Having said that, I haven't actually bought anything at Billy Reid. Primarily because I'm a bit cash poor right now and I'm relegated to window shopping for the moment... but also because I am working a signature lewk these days that doesn't totally line up with the Billy Reid aesthetic. My lewks tend to come and go with the seasons... for fall it was all zip-up onesies in bold colors with a contrasting neckerchief. The summer has me mostly wearing short sleeve v-neck djellabas and nothing else. I need that breeze blowing! Anyway. YES TO BILLY REID!

My favorite clothing store and designer for the past 6 years. You can go online to view the…read moreclothes so this review is specifically for the store and team in NOLA. I've enjoyed going to this store since its opening. I'm always greeted with a welcome as soon as I walk in the door, along with some wonderful tunes playing in the background. The front of the store is laid out to allow you to view clothes under the natural light from the windows. I appreciate this detail because colors can look COMPLETELY different outside than indoors. Take a few steps up and you'll see an elongated wooden table with complimented benches to display all their seasonal goodies (shirts, jeans, shoes, bow ties, etc). The back of the store houses a BEAUTIFUL bar/register (marble counter?) and a big ol' mirror that worth taking a minutes to observe. The entire store is covered in unique paintings and portraits as well as fresh floral arrangements . Take a look up while you're shopping to enjoy them. Side note....ask to check out the kitchen. Y'all have to love the butcher block and oven range! Amazing store and team! See y'all soon!