This store and location was my "go to" store for years. Great staff, selection of clothes and accessories and sales. This past visit not even an acknowledgement from anyone. Which is odd as I had on a J crew top and classic J Crew Bermuda shorts. You think they would notice a loyal fan and customer. This is after I literally walked through every section and rack. Unfortunately nothing jumped out at me to buy. Their sale section nothing great and on top of that no additional percentage off. Which is totally is against how I have been trained to shop here for years. So as unbelievable as I am telling you I literally never tried on a thing. Therefore I spent nada ie zero. I hope they get better designers, buyers and sales staff soon or their will be no reason to return. read more

Great J. Crew men's store! Its always very well-organized and easy to find what you're looking for. Something that I admire about J. Crew in general is the employees. Everyone at this location particularly is very nice, friendly, and always willing to help you out! They helped me find a little something I was looking for and get the best deal possible! Very accommodating. I would certainly recommend this J. Crew store! Love it! read more

And so the plan was to be greeted with open arms when I (south beach prodigal) returned to my fam, thanks to the lovely prepsters at J.Crew! To do this, I jetted on in to my local J.Crew store to grab a few items as a "Welcome Back Home, Clay" gift to all. Quite thoughtful, you're thinking? Agreed. Anyways, after exchanging all the pleasant greetings and small chit-chats with my dearest of faux friends from behind counter, I was pleased to find plenty of fun beachy-themed (read: Nantucket) designs and prints on many of their offerings. Who cares if I'm not returning from the glorious Cape, but rather sun drenched, sweaty tourist populated south Florida? What special finds would be relied on to redeem this punk? Well the gals excitedly whisked me over to some sweet finds, such as: Two madras cabana handbags (sister, 9 &11) Plaid cabana handbag (sister, 13) Super short madras shorts (sister, 16) Madras swimsuit and a phony Nantucket fish-shack shop tee (the father) Enamel/gold jewelry (the Mum) And an Lily-Pulitzterish umbrella (heck it was on sale, they can fight over who it's for). What gets me is the amount of enthusiasm they were carrying the whole time, and the extra-special TLC put into gift-wrapping the items, too. And the kicker is that I don't think it was my boisterous entourage, the head to toe Marc Jacobs wrapping my limbs, or the Black amex I used to settle these goods as mine that would explain such top-notch service. In fact, my crummy friends, I know such is not the case! And now on to rating these jokers.. For giving splendid service which included wonderful suggestions, dealing with me while feeling ever-so vulnerable and willing to spend whatever necessary to make my family happy, I give them a perfect FIVE-star rating since it was so difficult for them. Woot!! After all dearest online browsing people, when shopping, this tanned and worn Sobe hag expects no less than stellar service and complimentary libations! That sounds redundant, I know, but these days you just don't know. Oh.. which reminds me.. they don't offer drinks there, unless you consider plastic-bottled spring water "drink." No champagne, no ridiculously named martini, no drops of wine. Disparaging! And for that, still, this whole sensually-wickered tease package gets the FIVE-star rating. Oh please, people, we easies just get each other. There's nothing like a smiley Gin Rickey playin hard to get! read more

Love j. Crew but disappointed with the store contents And staff. Went in to find some slacks and gauge my sizing since it's variable in pants and button ups for me. Sadly, the only pair of trousers available were the ankle cut pants. What's more, the store lacked the famous traditional j. Crew button downs. The sales staff was inattentive demonstrated by my lingering around the fitting room waiting for someone to open up a room for me or starting a fitting room with the items I had in tote. When I finally did ask someone at the register for a room, a sales associate did not check in on me while I was trying things on which I don't mind, but you'd think they'd be a little more on their toes after I had to ask someone. The store is well organized and featured a decent sized sale section, but will keep my shopping to online or the j. Crew at Merrick park. read more

Cute store, nicely displayed. Women, Men and children sections. Purchased a cute pair of blue boat shorts, and a white spring/summer tunic dress. BF bought a pair of shorts and couple t-shirts, the sales women are definitely more aggressive then the men which I don't consider a positive thing, I had 2-3 women trying to help me and since it didn't seem they were working together, I didn't know who's name I should say to get the commission. When we went to the mens section I felt like I could breathe...we ended telling the cashier we had 2 people helping us one from each team... I do want someone to be around just in case i may need a diff. size or need an opinion, but I don't like being bombarded..please give me some space. and when something does not fit me well or flatter me, don't lie, i can see what i look like in the mirror...i have worked retail i get it, but dont try and tell me that its supposed to look like that. i find that annoying. read more

This is the worst J Crew I've been to. The staff is inattentive with extremely poor customer satisfaction skills. They linger around chatting with each other or disappear en masse to back rooms at a stretch, while customers wait for fitting rooms, sizes or to pay. If you're lucky enough to get their attention they act like they're doing you a huge favor . Forget about getting a smile or the usual courtesy extended at stores. Definitely shop online or go elsewhere read more

well, how do I star with this journey of deep disappointment. I few months ago, I got a gift from a dear friend of mine, some shoes ( nike ) which he pay 85.60$ size number 9 black and white because he knew that I like solid Colors in general. Well, I was happy because they were really nice but the shoes had little problem for some reason they did not fit me well. so I let the shoes sit IN mine closet with the recipe because like everyone else in life I was busy working, thinking don't worry all you have to do its go to the store and exchange the shoes for a smaller size, no biggy, after a few months I realized dam I Need to do it. SO i went to grab the shoes and I Could not found the recipe. So i decided to call the store and explain the situation at which they respond no problem we can switch the shoes just come over, we will take care of everything. ( No they did not ) I go to the store to be clear the closes one to my home, since They said to me over the phone that it will not make any difference as it occur with many other companies. Once i got there they didn't had a smaller size 8.5 so I decided to grab another shoes of the same value which I didn't like it by the way but it was a better choice then using something that it doesn't fit you at the register they only were willing to give 50% of the value of the shoe at which reply no thank I wont pay something that I dont like. I decided to go to the store where my friend bought the shoes. which it was the one on fort lauderdale, once I got there they Scan the shoes and got all the information but they decided not to do anything because I Could not provided the email on the account which my friend just invented so he wont get the unwanted promotions emails that J CREW sends. at this point I was so angry all this issues just to get some 8.5 shoes. I was not asking for money or anything else just a fucking .. 8.5 shoes. Even TJ MAX will just give you the value of whatever the fuck you bought. but not here in this stupid place. I decided to remove myself from that situation, I got out of the store furious once at the parking lot, I was fuck it, I call corp and at least I let them know that they suck, which I proceeded to do once on the phone they offer me a gift card for the value of the shoes 79.99$ but I have to return the shoes via email and wait 2 weeks. Which I did, after 2 weeks guess what no fucking gift card. once again i have to call and fight for fucking 79.99 dollars like this is a priority well at the end i got the fucking gift card I got some some shoes that I did not like, Because they have terrible inventory not happy at all once I pay the shoes with the gift card they forgot to give me. my change which was 5$ dollars at the end the lose was for 10$ dollars a ugly shoes and 3 weeks of dealing with this company. Thanks for the worst experience trying to switch some fucking shoes read more