We had an emergency nightmare situation of blackwater pooling in our basement, but Chris was out…read morewithin an hour to rescue us. He provided a detailed explanation of the rodding process every step of the way, answered all questions, calmed our fears, meticulously respected our property, and was professional, kind, and experienced. Chris' thorough clean up of the big mess was also much appreciated! Highly recommend Jim Wagner Plumbing from answering our call, immediate dispatch, and the skilled and friendly solution and follow up!

I called to ask about a toilet install and they could not provide a price over the phone. They…read morewanted me to book a service call so the technician can tell me how much it would cost. I already have the new toilet so there is no ambiguity in cost for the unit. I asked what if the install price was not in my budget and they told me that I would have to pay for the service call. What kind of company can't tell me how much it would be to replace a toilet?

Has anyone else had issues with Roter Rooter? Last month I…read morefound out this company was paid over $7000. by my late husband to take care of clogged pipes leading to our basement but the problem was never fixed since even now, it continues to smell like the sewer. After I asked for their copy of the contract, I finally received it so I was surprised when it stated they had "attempted" using a camera to locate the problem yet they say that they replaced some damaged pipes. I ask, if a camera wasn't used,, how could they know what to fix? Disgusted!!

No Bull Shit Here! They did a terrible job and ripped me off…read morethe drains are clogged after spending $1000.00. They serviced the home but did not penetrate the blockage, so after installing the plumbing fixtures we later found out the drainage is not right! Shame on them for not coming back to take care of the problem just because it went past the time frame. Sincerely Andreas

Highly recommended. Staff has always been friendly and…read moreknowledgeable. Great communication when it comes to appointments.

Excellent service. Vince was on time for the appointment and did a great job. He explained what the…read morerepair entailed and was very friendly.

We had a sewer backup (ew) last Saturday night. I called Aquatech but they couldn't come out until…read morethe next day. (unbeknownst to me at the time, the person-answering-the-phone's wife was in labor!) So I opted for someone who could get out the same day. The "other guys" did punch a hole through the roots growing in the sewer line, but said it would recur within a week if we didn't have hydrojet and pipe liner put in asap. The "other guys" came back the next day and showed me all this stuff with a camera and I asked wh?y is there such a small hole through the roots you are showing me? Why didn't they get all the roots. So between that and their $7,000 quote to do everything, I called back Aquatech. The man's voice who had answered the night before sounded honest so I was happy to ask them the questions. He gave me so much information the next day and said he could have his guys out to do a proper job the next morning, which was perfect for me. They were professional, not so "shiny" that you wondered what they were selling. They did a great job, fair price, were polite, helpful and everything is going well. A FRACTION of the $7,000 quote from the "other guys" and I am so happy. I will definitely be calling them again when I need something! Great work guys, thanks!!!!!!

The gentleman who came to my house to fix my shower and my toilet was very professional, but the…read moreprices are ripoff prices. The toilet needed a new handle and chain was a $5 part and he said his company would make him charge $235 for a 10 minute job. He said "We use a book for pricing and it is what it is!" The other part was a higher price part and he wanted around $265 for that on the same trip. This company takes advantage of people, WATCH OUT!!!!!!!

What I thought to be a minor drain clog turned into a major disaster. Our entire sewer line had…read morecracked and collapsed from the back of the house all the way to the sidewalk. NEVER SKIP THE SEWER INSPECTION WHEN BUYING A NEW HOME! I called The Fair Plumber and they sent out Manny first. He was extremely knowledgeable and professional throughout this ordeal. He found the first section of collapsed pipe quickly, and I was quoted a fair price. As they started to repair, they discovered much more of the pipe was cracked, and there were sinkholes everywhere. The owner, Ron, came over to inspect it himself. We were already stretched thin financially, but Ron worked with us and gave us a great price for the entire job. The rest of the crew came out and within two days, over 100' of pipe was installed and reburied. Our thanks to Ron, John, Manny, Rob, Tyler, Rolando, and Johnny. Honestly, they were all great. These guys know their sh*t and how to lay pipe. I will recommend the Fair Plumber to all my family and friends.

I hired this company in January because of its strong online reviews and reputation in the…read morecommunity. Unfortunately, my experience ended up costing me thousands of dollars and months of frustration. After a sewer backup, they determined that a section of my sewer line needed to be excavated and replaced. I was home alone with my young kids and was told that it would cost almost $10,000 to do the work, but that the owner sometimes discounts if people pay cash, which seemed strange to me. Approximately 6-10 feet of pipe was removed, but the backup issue was never resolved, and they told me it would cost them several thousand dollars more for them to continue to look for the problem. The employees were extremely unprofessional, and were swearing constantly to me when they were explaining my sewer situation, which I have on video. Their model seems to be fear based selling, and they capitalize on people in their moments of desperation. They left exposed sewer pipe open in my basement, and no working plumbing for several days. At this point, I hired a second plumbing company for second opinion. They used the proper cleanout, found the actual blockage near the sidewalk, and cleared it by rodding, without removing the section of pipe that had been excavated. They also had to repair and reconnect the work that had already been performed. This was all done within a few hours, and never needing to excavate any sewer pipe. Between the original invoice and the corrective work , this mistake became extremely expensive. As I looked into what had happened, I confirmed with our Village that no permit had been issued for the excavation work performed at my home, despite our contract with the company saying they would submit these. I also learned that the company's village plumbing license had expired at the time the work was completed. That was alarming to discover after the fact. I made every effort to resolve this directly with the owner, Ron, before considering legal action. Instead, he told me to talk to his insurance carrier, who ultimately denied his claim. I was left paying for work that should never have been necessary and repeatedly dismissed by this company throughout the process, and they seem to show no remorse for the damage they caused our home and family. I've since spoken with other homeowners in the area who shared similar experiences regarding The fair plumber recommending sewer excavation. While I can't speak to the details of their situations, it reinforced my decision to share my own experience, so no one else is taken advantage of or treated this unfairly. If you're facing a sewer issue, or any plumbing issue, I highly recommend getting a second opinion before authorizing excavation or sewer line replacement.

This was the first time that I used Quality Plumbing and it was a great decision. It started with…read moremy phone getting questions answered and making an appointment for the next day. When the plumbers came out they took all the time explaining what the problem with the garbage disposal and leak that I was having. They gave me options and explained pros and cons. Extremely professional and knowledgeable. I would strong recommend this company.

We called and needed a slop sink installed in our business. The sink would be directly right next…read moreto the water lines and the drain PVC. We already purchased a brand new sink and faucet complete with water supply connections so they did not need to furnish this. Thank goodness we wanted a quote first because the price quoted was $1,850.00 for 2 hours work. $925.00 per hour is more than the best lawyers charge and belive me, we dodged a bullet here. Be careful and ALWAYS ask them for a quote 1st. They have a show-up fee of $59.95 so when their ridiculous quote is unacceptable, the company at least gets paid for gas and the employees time.

The job wound up being $200 more than the quote, but still way more affordable than other quotes I…read morereceived. They did a great job. Highly recommend.

I've used this company several times over the years, and they've always been fantastic to work…read morewith. They're quick to respond, efficient, and always professional. I called them this morning around 7 AM, and by 10 AM they already had my hot water heater replaced and the sewer line cleared. You really can't beat that kind of service. What makes it even better is that they're a veteran-owned local business. As a veteran myself, I truly value supporting companies that share those same values of integrity, reliability, and commitment. They've earned my trust time and time again. I highly recommend them.

I had 'Expert' put in two electrical outlets, one of which they ran though my sink cabinet instead…read moreof the wall. I don't know where the other one goes since all I can see is a plug going into a hole in the wall on the side of my washer/dryer. They also replaced a 15 amp breaker with a 20 amp and added a new 20 amp. Some time later I looked in my electric box and noticed one of the new breakers was showing red. A young man came out and told me there was nothing wrong with the breaker and tried to charged me $99 to not fix it. I kinda lost my temper and told him to 'get out and sue me'. When I called the office to straighten things out, they had blocked my number.

This is the plumbing service that my HOA management company uses, so I was forced to work with…read morethem. At first the plumbers seemed helpful and respectful, but the more I dealt with them the more I found them dismissive and disrespectful. When one of the EP plumbers noticed problems with the work my contractor did, he did nothing to address those issues nor did he help me understand what needed to be fixed. When a different problem arose after EP's work, I called the company. The person who took the call answered with, "Expert Plumbing, how can I make you smile today?" As someone who works in customer service, I know how cringey that is for both the employee and the customer hearing it. Ugh. Yet, this EP employee did nothing to make me smile. She put me on hold for 2 or 3 minutes, and she did not help me get a resolution to the new problem. She told me that the new problem was due to my contractor and not EP. I had to hire a different plumber to fix this new issue, which he told me was because the previous plumber (EP) didn't take care of something. The new plumber fixed this problem AND he addressed the issues caused by a mistake my contractor made. That is the kind if service I expect. It is too bad Expert Plumbing doesn't deliver this level of customer service.