BAD quality food, WORST service ever, 100% NOT authentic
I don't write review except extremely good for recommending people.
This time, I write because I don't want people to repeat my WORST experience (end Feb 2020).
1) FOOD (Bad quality and way too far to call it authentic):
(i) Sashimi (Salmon & Tuna): WARM Sashimi. How could they serve customer this? They were warmer than the room temperature and JUICY. I suspect that they defrosted the vacuum packs sashimi right after we ordered therefore they were warmer than room temperature.
(ii) Octopus Ball (EUR 7-8): too Soft and oily. Should be crispy outside and soft inside with a pc of octopus stuffing. Basically it tasted like just a flour ball, no octopus and taste at all.
(iii) Deep Fried Chicken (EUR 7-8): We could see that, they only deep fried 3 pc, then torn them off to become 7-8 small pcs. So all of them were not "whole pc". Like i won't accept McDona*ds to sell me 12 chicken nuggets by cutting half from 6pc.
(iv) ShabuShabu (Jap hotpot): Its not on the menu, can still order as EUR 27/person. We ordered for 2, then the portion came very small, only about 10 small pc of beef, and the pot is nearly empty just a few pc of veggies and very diluted soysauce soup base (The pic earlier in tripadvi**r gallery of this shabushabu is not relevant anymore).
2) DRINKS: Only warm tap beer was available (EUR 4.50). No cold glass either. We were forced to pay more and "upgrade" our beers for "frozen top beer" (EUR 5). Also, we ordered two bottles (780ml) of Sake which costed EUR 70 each. This is overpriced.
3) SERVICE: EXTREMELY SLOW and RUDE. The short hair waitress was very rude right in the beginning. Lied about "no cold glass for warm beer", simply bought us a few more "warm beer" even we asked her not to. Lied about Shabushabu "will take 45 mins to prepare" and hope us not to order?!?? All food and drinks took super long time to come. She said, "no english, nur Deutsch order Japanische." Then we spoke German with her, and she couldn't understand ?! When we ordered a sake bottle, she said in german, meaning as, "a bottle? But it is EUR 70 per bottle". WTF???
We paid EUR 288 for 4 and we left with angry stomachs, also we hope that we didn't get FOOD POISON from the WARM sashimi. We complain to the restaurant of the boss (around 55yo japanese man with a beard), but he pretended he heard nothing from us also. Maybe this short hair waitress is his gf or something.
Sorry, this is 100% not japanese standard service and food. Every EURO we spent there is a waste. read more