Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

I called in the evening after hours and got an appointment the next day. They responded…read moreimmediately. upon arrival the tech explained everything and fix my issue. Very professional and was in and out in an hour. I will definitely add them to my contact list.

Have used Bell Appliance repair multiple times and would highly recommend. He was able to fix our…read moredryer so quickly and diagnose a dishwasher issue that was driving us nuts. He is responsive and communicates primarily over text messaging, which I appreciate. Fairly priced as well.

We are quickly becoming a regular client of Sam's. It's our Samsung fridge for now, but we know who…read moreto call for whatever else needs servicing in the future. Sam is the best. He is responsive, trustworthy, and reliable! I'm usually in the room when he works and he shows me what is going on and walks me through it. Without any hesitation, I would recommend Sam to anyone who is searching for an appliance repair professional.

Absolutely superb, professional service. The price was more than fair. I called and the dryer was…read morefixed within an hour. Not only did he fix the dryer, but he cleaned and serviced the dryer at no extra charge. Plus he educated me on how I could better maintain the dryer so that he wouldn't have to come again. It doesn't get any better.

We are hosting Thanksgiving dinner this year- all our family is coming into town. Sunday, after…read moreusing the self-cleaning feature, our oven broke. We tried several companies, all of which either said they did not work on our type of oven or they were too booked to come before Thanksgiving. Then we called A&M Appliance. Ahmad (who is great) communicated with me via text to hear about the issue and schedule an appointment (he is extremely responsive). He came today (Tuesday) and fixed the oven, just in time to save Thanksgiving. Price was reasonable. Highly recommend A&M Appliance Repair.

From the owner: We love our customer and we want them to have the best experience when it comes to repair we will…read moreassure them our repair and we will guarantee them for 90 days of our workmanship this is pretty unique and the parts we use

My GE washer, less than a year old and still under the manufacturer's warranty, developed a major…read moreleak. Called GE Appliance and Service phone number at 1-800-GECares (1-800-432-2737). I was scheduled for an appointment through Bodewell, a company that manages and handles the service repair requests for GE (phone 833 426339355, yes it was a long phone number). Bodewell in turn, scheduled an appointment time with Topline Appliance Service (571 505 5580). I am not going to go into the details, but one should know that they are dealing with 3 levels of "paperwork, authorizations, and communications." Be sure that you know your CASE NUMBER if you run into any issues. GE will want this information. I am not going to sugar coat the process, it took from January 27th, when I first called in my repair to February 17th to finally get my washer repaired. There were many phone calls in between. There definitely is a communication issue, however, the good news is that Topline Appliance Service did an excellent job with the repair. Fahim, Jawid, and there was a third technician whose name I didn't get, did an outstanding job with servicing my washer. They even pointed out to me that the original installer of my new washer mixed up the hot and cold hoses. They adjusted the hoses for a nominal fee. My suggestion to anyone going through this process is to be proactive with your communications with these 3 companies. Re-confirm appointments ahead of time to be sure that there are no last minute changes, to also keep a log of all phone calls and to be proactive, do not wait for them to call you. I give Topline Appliance 5 stars for the great job their technicians did, but only 1 star for the three companies involved in the process. Update since I posted this review. GE customer support just sent me an email dated 17 Feb 2026 at 544 pm to follow up to see if the issue was resolved. Let me add their phone number as a reference: GE Appliances Consumer Relations 1-800-386-1215 option 4 and enter case number

Topline Appliance did an awesome job fixing my refrigerator. Jawid called and said he was on his…read moreway arrived when scheduled. Very professional, had to replace compressor work was very clean and took provide in his work. Did a final check of the fridge and freezer was cooling properly. I would recommend this company to friends & neighbors. Thank you very much Gary W

Great experience with them. AAR were sent for a home warranty claim for my electric range. They…read morecalled and gave me a time frame, then called ahead of time when they were on their way. Very professional and took care of the issue. Would definitely recommend. Seems like they took care of some of the issues I've read on previous reviews.

And now we discovered that the heat plate they "replaced" was done incorrectly and now…read moremalfunctions. Heat adjustment settings do not function properly. This is such a headache. I wish American Appliance never stepped foot in my house. Nothing but stress.

Service was great & professional. Fast response to fix…read morewasher. Very quick in determining the problem.

The service I received was amazing. They came same day and the technician was very knowledgeable…read moreabout my system.

I requested a repair on my Samsung washing machine as it was consistently showing codes for…read moreunbalanced load and would not spin at the end of a cycle. Hamed came out the next day, diagnosed the fault and ordered the parts. The parts came in a timely manner and he fixed the problem. He was polite, wore shoe covers in the house, was very professional and his price was extremely competitive. I highly recommend Hotak Appliance Repair Service.

From the owner: At Hotak Repair, we provide expert appliance repair services for all major brands. Our experienced…read moretechnicians are equipped with the latest tools and technology to get your appliances up and running in no time.

I needed a freezer door handle repaired and reached out to them on a Tuesday afternoon. Both…read moreSimpson and son arrived first thing Wednesday morning, repaired the door, and were done in ten minutes. Their service charge was very reasonable as well. Highly recommend this company!!

They were scheduled and confirmed via email for a warranty repair on our fridge. An 8-5 window…read more When no one arrived at 4, I called to check the status. I was told they didn't know I was scheduled for today and they could come an entire week later. When I stated that I could not be home another entire day but would be available from 3 on, I was told that was too late for a tech to be out. When I asked if 3 was too late then why was I told my window was 8-5pm, I was told " well now you are getting into my personal business"... sir- you have already overstepped my personal business for 9 hours today while waited for you to show up. And you did not. 3 o'clock is not too late, when your business hours are listed til 5. Not to mention if my window is until 5, you could show up AT 5 and still be reasonably "on time".... Your unprofessionalism, disrespect, and lack of accountability for your missed appointment will surely be the reason you will NOT come to my home.

We have a built-in Thermador refrigerator that recently ceased cooling. I called several appliance…read morerepair shops in the DC metro region. Some didn't return messages. Others said they didn't work on Thermador appliances. I checked the list of Thermador-authorized repair shops and contacted AA Appliance Repair. The repair tech, Bruce, came out the next day and did a quick check, diagnosed the problem as a malfunctioning inverter, ordered the part and returned two days later to complete the repair at a reasonable price. The fridge is working great. Bruce was a true pro and very personable. He even checked on an item I asked about that was unrelated to the original call. He went above and beyond.

Our technician, Nate, was great. He was very knowledgeable with fixing our Bosch appliance. I went…read morewith AA as they were able to service my area and are Bosch certified. Not everyone I called before AA serviced the area or could fix Bosch appliances. I scheduled my call, Nate arrived on the scheduled date, and replaced the fuses in the appliance. I thought it would take awhile but he was done within the hour. I would use them again and I had to put up a review for those who need to get a Bosch appliance fixed.