We were in town and walked into Innovative to check out what they have to offer. Despite knowing…read morethat we are not paying customer, Elliot the owner let us check out couple of their hi end systems. We spent a couple of hours there. Elliot was super busy that day and let us fully enjoyed what they have to offer which was just incredible systems. At the end of the day Elliot was such great hosts and chatted with us about his showroom. Many hifi stores have a poor snobbish attitude, not Elliot and his team. They know their stuff and how to treat customers properly. Highly recommended.

I had a pretty good experience overall but it came with some disappointment. So, consider this to…read morebe "Jason's guide to getting the best out of your Innovative AV experience" I came with a list of specific products I wanted to buy (speakers + amp) and the spatial constraints of my living room. They ended up selling me the amp I wanted and more expensive speakers that still fit my requirements. I worked with George. Here are the positives I experienced: - They were exceptionally generous with their time. I learned quite a bit from coming here. - They were great at finding products that fit my requirements, including suggesting alternatives I hadn't considered. And I thought I researched everything! - They were good at "bending the audiophile rules" like speaker placement and minimum power requirements for an amp. They sold me a system that shouldn't work on paper but does work really well in practice. - They were exceptionally flexible and accommodating when it came to delivery and installation, both services that they provide. I'm very grateful for all of the above. But caveat emptor. There were some downsides and you need to be well-informed going in. - All sales are final. - They will sell you overpriced cables. It's the cost of doing business. - I didn't actually audition the speakers on my desired amp but rather used a substitute device that was more readily available in their showroom. In retrospect, it was stupid of me not to insist this. - It took a long time to receive the goods. It was a lot longer than they had initially estimated. You will need to be patient. - They claim to provide a "guarantee" that their customers will enjoy the systems they purchase, and tbf they go quite far in delivering on this promise. But, after the installation, I had to spend days troubleshooting the amp and the TV. I had to even purchase a separate audio streaming device to compensate for software bugs in the amp. It was an amp that I had initially chosen, but Innovative stood behind it and they did not give me the practical help I needed. Instead, they gave me relentless positivity about the quality of their product offerings. This might be good for closing a deal but not for actually getting the best quality out of the system. - As soon as the speakers arrived, I was told they required 100 hours of playing to fully break in for the best audio quality, as the drivers are stiff coming off the factory line. I emailed the speaker company and confirmed that this was a falsehood. I called George out on this and his subsequent responses hinted at an admission of guilt. Beware of tactics like this. - Their digital priorities are wrong, imo. I would like devices that are dead simple for other people in my household to use. For me, HDMI-CEC is important, so we can control power and volume with our TV. Also, Google Home integration is important, so we can have synchronized speaker groups. They will steer the conversation away from topics like this because they don't have good answers. Instead, they will want to sell you expensive DACs and hi-res audio streaming services like Tidal and Qubuz, even when doing so contradicts scientific facts about the limits of human hearing. - There are great products out there (including so-called "budget audiophile" equipment) that Innovative doesn't sell because they aren't dealers for whatever reason. These gaps are where the missing piece of your audio puzzle could be hiding. Overall, I'm actually quite happy with my experience. Given the sum total of my requirements, there weren't many options and Innovative sold me a reasonable package. If I had to do it over, I probably wouldn't have changed much. However, I might have tried Park Ave Audio just to compare.

You know that I'm usually a proponent of big-box chain stores because I think they're hooked into a…read morebetter supply chain and can get things faster and (usually) cheaper. But I've been burned badly of late at Best Buy, and Dyckman Electronics Center has me reconsidering my position. It's a solid #MerlinFIIIIVEEEEEE (elongate the vowels, elevate the pitch) and then some. My jam: I needed to replace a dishwasher and oven right away. (Don't ask: sometimes, somebody just needs a dishwasher and an oven, you know?) Called this place up and got reasonable quotes right away. The stuff was at my place in a couple hours. A lot of indie shops price gouge shamelessly. This place is the opposite. I'd definitely recommend talking to Angela if you're in a jam similar to mine. She'll take care of you and help you out if things go South (which they did for me -- I initially got a 30 inch oven by mistake for a 24 inch slot, and she told me to relax and fixed it!)

I bought Shure SE215 headphones here. The price was the same as the online price. The purchase…read moreincluded a 1 year store warranty. Just under a year later, I brought the headphones in because they had cable problems and the audio cut out frequently in the right ear. They were great about honoring their store warranty, and I walked out with a new pair in short order. I did not expect it to be so easy. I am very happy with the service at Dyckman Electronics. Note: The warranty requires the receipt and the original packaging.

I walked into Sound by Singer twice. The first time, I had absolutely no idea that I was walking…read moreinto a shrine of audio. That was in October 1998. I had just moved to NYC. I had a very limited budget of $1,000, and I was hosting a housewarming party the next day. I knew I was in the wrong store pretty much as soon as I walked in. However, Andy Singer was very patient and walked me through my options and I walked out with a CD player, an amp, and speakers from three different manufacturers that I had never heard of before. And he managed to make it work inside my budget of $1,000. A couple of months later, I was developing audiophile tendencies. The equipment I bought was that good, even within that budget, but the CD player just wasn't doing it for me. So I boxed it back up and returned to Sound by Singer. Amazingly, Andy didn't just take the CD player back. He sold me this beautiful alternative CD player made by an obscure English firm, for which all he asked me for was $200 and the return of the original CD player. The resultant combo kept me more than happy for 20 subsequent years. The amp eventually died, and the obscure firm in Jersey that made it had gone out of business, and it was not cost-effective to replace it. I ended up replacing everything. Although it's not an option for an audiophile, so I don't really qualify, I covered my home with Sonos speakers. I still have that CD player. I never play music on it anymore, but it was built with such love and care I have not been able to bring myself to part from it. Thank you, Andy. If you were the person many of the people posting negative reviews here say about you, you would have laughed me out of your store with my budget of $1,000. But instead, you made that $1,000 go so much further than I could possibly imagine. RIP Andy, and thank you for 20 plus years of beautiful music and helping turn my first New York apartment into my home.

Siund by singer is permanently closed after the death of Andy singer a few years ago there is no…read moremore store and al inventory was sold off

The best! Super nice people and a great collection! Will definitely come back soon, didn't even…read moreknow they were here!

Had an amazing time at the Sara Bareilles listening party here! Got some goodies and was well taken…read morecare of, thanks Redbull! Speaker was great, could hear everything clearly and had a blast!

One of the greatest electronic surplus stores in the world. True classic. Real heads who get it,…read moreand they got it. NB: shoppers with sensitive hearing, please be prepared to Get The Led Out at SPLs that'd make a Saturn-5 blush - Brad has the whole place wired with a fifty-skadillion watt stereo system and lemme tell you she BUMPS.

This is a unique store that sells everything from electronic parts to collectible vinyl record…read morealbums. It's a hobbyist's dream. They have a seemingly endless inventory of hard-to-find electronic components, aisle after aisle. If you had the wherewithal to build a computer or audio amplifier from scratch, you would find everything you'd need right here. Still want to play those old VHS tapes, but your player died? They have dozens of used ones stacked up like cordwood. There's a few gems to be found here, too. I was in the store today, and a rare, vintage Marantz 250 stereo power amp and a pre-owned Ampeg 4x12 bass guitar cabinet caught my eye. It's fun just to walk around and look this at stuff, even if you have no use for it. In fact, part of the shop is a museum of really old stuff that they rent out as movie props. The guys who work here are super-friendly, and will shoot the breeze with you, even if you don't buy anything. One star off for the high prices, but the overhead to maintain this operation must be huge.

I've been using Grado Labs higher end moving coil cartridges, Signature line, for many years now…read morewith the greatest of success. I have found the durability and sound signature nothing short of excellent. I am using a Sota Star Sapphire with an ET air bearing arm. Once set up, the reliable reproduction produced is balanced, clear, extending both in highs and lows with a clear sweet mid. On my sons system we have used their lower, less expensive, cartridges with equal success. Meaning, the company's product line is solid and a good value in the market, great people too.

These have to be some of the best headphones I have ever owned. I purchased the Grado Reference…read moreSeries RS2e 3 years ago and could not be happier. First off they look fantastic. The leather, the wood, the extra thick connector really makes this set stand out in a good way. It has that classic look to it that I find appealing. Sound reproduction is excellent, and because the impedance is so low, your iPhone can drive them at comfortable levels. The speakers themselves are enclosed in Mahogany tone-wood and sound fantastic as if it was an actual musical instrument. They do have an open design so those around you can hear what you are listening too so keep that in mind. They also do not do well in a plane environment because of a lack of noise cancellation and the aforementioned open can design. The headsets are made right here in Brooklyn, NY by the original family. You can't any better than that!

I needed to get my 1200s refurbished and calibrated after nearly 20 years of faithful service. They…read morewere grunge-y and I thought the pitch was going out. Found a few places in the city but John at DJ Pro Lab got back to me immediately when I sent out an email regarding an estimate. Not only did he quote me the best price, he also gave me the best turnaround time. I had my tables back in less than three days and I'm amazed at how good they feel. Turns out, they only needed a deep cleaning and calibration along with some new Mogami audio cables. It's like I have brand new decks. I highly recommend going here if you any issues with your DJ equipment.

Opened and run by Bang & Olufsen veterans, this is store is a great place to check out products…read morethat will up your audio and visual experience on all fronts. Everyone here is extremely welcoming and has a lot of knowledge about the products offered. I own speakers from the B&O play line and the bass and sound quality never cease to amaze me; North Shore Sound & Vision will let you test out the different products to find the best ones for your needs - just make sure you don't get them a noise complaint because that's how awesome the speakers can be :) Not to mention, no aesthetics are compromised and the store really demonstrates how beautiful and functional your home can look by incorporating the products into their own decor. Highly recommend North Short Sound & Vision and making an investment in the quality products they sell!

Your best source for Bang & Olufsen luxury audio and video products! North Shore Sound & Vision is…read morea sleek store tucked away in Little Neck, filled with extremely knowledgeable staff with years of experience. I've tested several of the audio products and can attest that you won't find higher quality elsewhere. Well worth the investment if you're in the market for premium aural stimulation