Excellent customer service. Stopped in for a new set of…read moretires. The tires I needed were not in stock. They arranged a transfer from another store and scheduled an appointment for when they arrived. I arrived for my appointment on time, they swapped out my new tires for the old, performed a wheel alignment and I was on my way in under 2 hours. You can't complain with results like that. I will definitely be coming back.

Man at front desk was very condescending. I made an appointment online and they did not honor it…read more Will never be back.

Called around 5 PM today after finding a nail in my tire, and even though they were closing at 6,…read moreFrank and Steven were very accommodating and got me taken care of quickly. Their staff patched my tire and I was back on the road in no time! I've been coming to Cross Island Tire & Wheel for the past 6 years for all my tire needs. Great service, friendly staff, and always willing to help. Highly recommend!

I needed one run-flat tire and had already gone to two different locations with no luck. When I…read morecame to Cross Island Tire, they told me they had one available for $100 which was great. I was actually prepared to buy four tires since I couldn't find just one used run-flat anywhere else. The service was awesome, quick, easy, and the guys were really nice. The location is a little tricky to get out of, but getting in wasn't a problem. Overall, I have no complaints and would definitely go back if I needed to.

As always, I brought my car in for its annual service and inspection this year. They also replaced…read moreall four tires, and I couldn't be happier with the entire experience. The service was excellent, and everything was handled professionally and efficiently.

I have always liked this place, even before the three brothers bought it. I find that for the most…read morepart they are honest and offer straight advice on what is needed now and what is need in the future for the car. Now with all that praise comes a bit I was not ready for. I had the rear brakes replaced and the salesman told me the cost, which I thought was great, then the final price was given at the end of the service and it was nearly double. I had asked why the increase when they gave me the cost and the guy said he only gave me the cost of the parts, WTF!! Why not give the total cost of the parts and labor with tax. The job was good and the service was fast but the sticker shock was bad. When I ask how much I want the total. Now I guess it was my fault for not asking for the total but I did feel there was a bit of a misdirection from the salesman.

I had a NYS inspection, oil change and tire fixed at Mavis…read more All the work was done professionally and quickly. They repaired a tire that the dealership said needed replacement. It was a simple nail the needed a plug. Mavis didn't try to sell me a new tire that wasn't needed like the dealer. Highly recommended you go to honest tire experts with you tire issues. Would be 5 stars if the waiting area was clean but the prices are great !

I am a prior customer at this location but, my most recent visit was very disappointing. I only…read moreneeded a simple windshield wiper blade replacement -- a job that normally takes 5-10 minutes. The service advisor refused to even check if they had the part in stock unless I waited behind four other customers, with an estimated wait of at least two hours. He was polite and respectful, but the policy (or lack of flexibility) for such a quick service job makes no sense to me. If this is how this location now operates, unfortunately I won't be returning.

My child is a student at Hofstra right down the road. Not…read morefrom the area I found him this Tire Store for a replacement tire and installation. Courteous, helpful and reasonably priced. Job well done!

Small screw in my 7-month-old tire. Honda City wanted to sell me at least one new tire (probably…read morewould have pushed for a whole new set). I have a Firestone right across the street that is always very reliable and trustworthy. The boss there took one look at my problem and told me to come right here and have the real experts repair it. Definitely saved me close to $200 or maybe more. Most important and noteworthy these boys just jumped at the chance 2X (because I had neglected to bring my wheel lock key that Honda City his in my ownership folder ... yeah, that's where it belongs). They had the car jacked up minutes after I pulled in both times and fixed the hole in a few more minutes. This place is great. Reminds me of a family friend from childhood, Russ, over at Circle Tire in Jamaica, who always took care of my family's needs back in the day. I have a new place to save me and my car.

My tire gauge on my 2025 car was showing 25 PSI. I thought maybe it was a flat so when I got home,…read morewe checked. It was a slow leak close to the sidewall. I waited until the next morning to fix it, and the tire had gone "flat as a pancake". I called 7 places in Nassau and surprisingly 6 of them said they didn't have the tire I needed, or the machine to balance it. This was Meineke/Mavis that told me this. Two of them recommended Al's tire but specifically said ask for Georgie. I thought it was weird but I called. Georgie asked a few questions on the current tires and said bring it in to see if a replacement was needed. (not some BS sales-pitch). I stated its damage is close to side-wall & I asked if he could order a new one just in case. The guy said yes & literally got the sport tire the next day. I showed up next day 15 minutes before he opened. His staff looked at my old tire & showed me hole on side-wall. They "CLEARLY" explained my options & started to the work fo replacing it. Georgie showed up about 7 minutes later and confimred everything (with a little more detail on my tire & what probably happened). 5 stars for this dude and his company. He was reasonable priced, did the work the next morning, and was actually very informative. No thrills...just got it done quickly.... I was SOO happy...

When my Tesla developed a cracked wheel hub, Georgie and his dad George were very accommodative by…read moresqueezing my repair in the very next day. I would recommend them - especially for any of your Tesla wheel repairs. They are professional, efficient & cost competitive as well.

RCT Performance is a superb provider for my wheel alignment. I had a massive blowout on the highway…read morethat messed everything up, causing vibrations and other challenges. My friend recommended RCT Performance and, even though I live in Queens, I traveled there after obtaining an 8:30 a.m. appointment the day before. My vehicle was taken in immediately and the entire process was a mere 20 minutes. I got a printout of all the issues my vehicle had and was told to come back twice a year for this service. (I will probably come back, but only once a year. Come on guys, it's a minivan - I'm going nowhere fast). All kidding aside, I will certainly be back here for alignments in the future for any vehicle I have. Thanks, RCT. See you soon.

While we know a lot about restaurants and attractions, we know absolutely nothing about tires…read more Here's where Yelp is an incredibly useful tool. Even if 1/4 of the fantastic reviews for RCT Performance were truthful and authentic, we would have used them. But to have close to 100 FIVE STAR reviews, is a huge accomplishment. And even more amazing is the fact that they are literally across the street from our house. The communication via email with Ryan was spot on. I ordered the tires per other recommendations from Tire Rack mid morning on Thursday and they had arrived by mid day on Friday allowing my car to be serviced early Saturday morning. The price for an alignment was half of what we had anticipated and there was no attempt to nickel and dime us. My one wish ? That every task in life could be this simple and stress free. Ken and Doug were patient and friendly. Thanks again.

Had to do an oil change and inspection. No surprises, no list of things to fix, nothing to buy…read more All good. All done with professionalism, courtesy and efficiency. Hard to find nice mechanics that you can trust, especially now. Very happy I stopped here and will go again.

Unfortunately I thought I had found an honorable repair shop. Sadly not true - I would strongly…read morerecommend that anyone using this shop take every precaution to ensure work stated is actually performed - double check your receipt- take pictures to determine parts charged are actually used for your repair. Fortunately I took these steps but that did not result in a refund - acknowledging their "mistakes" I was offered only service coupons - now I must take this to court and to Mavis/Midas Corporate Office

Very professional and outstanding service. Will definitely…read morebe going there for any repairs. Just got 2 performance mufflers installed and it was great!!!!!

These guys saved me tonight!! I had a tire leak, very low pressure, and couldn't get home from…read morework. Every local store was closing and didn't want to take me, but they were incredibly sympathetic and understanding, offered to fix right away or if needed put my spare on, even though they were about to close. They were waiting for me when I arrived and were so kind and helpful. Right away figured out there was a nail in tire that I couldn't see, and repaired it quickly at a very reasonable price. I made it home safely for dinner and to put my kid to bed. A few coworkers also recommended this place for this high level of service, work, and cost. Thank you!!!

I went today for another screw in my tire, or so I thought…read more I was greeted by a really nice lady named Tiffany and then received a call a few hours later from Jesus. Jesus told me that the piece of metal in my tire was so small that it didn't break through into the tire and that they tested it, it's fine, and there's no charge. Any other shop would have told me they needed to fix it and charged me anyway. Really trustworthy people. Thank you.

I am a Alfa Romeo Quadifolio owner . I have never been treated so poorly at any dealership getting…read moremajor work done to my car by the service department . I am appalled by Kevin the service manager and the service receptionist attitude and behavior! I hope to be able to speak with the owner and general manager but so far I have had no luck reaching them. I do hope someone reaches out me ! Shame on alfa romeo champion dealership ! I will tell everyone I know to avoid them and I know many alfa Maserati owners!