I went to Flower Hill right before Christmas. I had been at Bed, Bath & Beyond a few days prior on a very windy day when a shopping cart careened at full speed into the side of my new Audi as I was driving. The collision left multiple gashes that remained even after I took it to the car wash. (I was hoping!) I was apprehensive about dealing with the car repair on my own because I had always relied on my Dad, brother or boyfriend for these types of issues and worried that I would be taken advantage of because I am not a guy. Nonetheless, I did some research, read some reviews and decided on Flower Hill because they had great feedback on the quality of their work. I assumed, because of the location, they would charge me the most but having the car repaired flawlessly was my first concern. I met with Jim who was so professional, polite and kind. Jim looked at the damage to my car, immediately said that I would be very happy and asked if I minded if he drove the car into the garage. Seriously? He then walked me into the office waiting area (which was lovely, complete with kitchenette, television, magazines, restroom, etc.) and asked me if I wanted coffee, tea, water. I was in the waiting area for about 25 minutes when no less than three men who worked in the office smiled, asked if I was being helped and offered me coffee or tea. I thought, this will cost me, but wow. Jim returned and brought me to my car. The gashes were virtually gone. I would say the damage was 90% less noticeable. Jim said he had hoped that he could buff everything out but that there were two small indentations. How honest is that? Jim said he had a guy whose specialty was pushing out the indentations from the inside (which could only be done in situations like mine where the paint was not chipped) and gave me his number to schedule an appointment. Jim said that the work on the dents would be under $300. Relieved, I asked Jim what I owed him for the work that was just done. He said that there was no charge. Seriously? I thanked him and phoned the guy that Jim had asked me to call. Tommy was equally professional, polite and kind asking me what MY availability was to bring in the car. I responded by asking HIS availability. He said tomorrow or the next day or the following week. I told him I would bring the car back to Flower Hill the next morning. I picked my car up a few hours after I had dropped it off, unfortunately never meeting Tommy, and the car was showroom perfect. When I asked Jim how much I owed, it was significantly less than the "under $300" Jim had quoted. I never write reviews and I apologize for this long winded one but I never dreaded something so much that ended up being an incredibly positive experience. I will never stress as much in the future with any car repairs because I found a place I trust with honest professionals who do top notch work. My friend just had her car keyed and I told her that I have the BEST place for her to go to repair the damage. read more
