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    J&P Cycles

    4.2 (5 reviews)
    Open 9:00 am - 7:00 pm

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    2 years ago

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    Indian Motorcycle Sturgis

    Indian Motorcycle Sturgis

    3.9
    (16 reviews)

    Now, seeing that I live in the Bay Area of California, did not partake in the motorcycle week, and…read morenever purchesed an item from this dealership. Why would I be writing such a positive review? Service. My cruise control slipped out and completely stopped working on a recent coast to coast to coast moto trip this summer. Being at least 300 miles away from the dealership I decided to give them a call to see if there was something I could do on my end. RANDY the service manager was super friendly, considerate, and professional in handling the call and offered some advice to what it may be. When that didn't work and I made my way to the area a day later. I just went to the dealership without an appointment to take my chances it getting the problem fixed. This is about 10 days before motorcycle week in Sturgis. The dealership is busy and the service crew are slammed. However, I introduced myself to RANDY and wanted to know if there was any crazy possible chance the service crew could see the bike and give me a solution. RANDY took the bike right in, started filling out a work order, and let me know it will be covered under warranty. They fixed a broken line that was causing the problem in less than a few hours (knowing they still had privious bikes ahead of me.) Went over the work done. Gave me a pat on the back and sent me on my way. I know the bike was covered under the manufactures warranty. However, the professionalism and friendly costomer service went above and beyond. Thanks for sticking behind your product and treating ALL Indian motorcycle owners feel welcomed.

    During the motorcycle Rally a hat rack was placed in front of the restroom door so public could not…read moreuse it. After a long ride I was hoping to use the restroom that used to be there the previous years we went and spent a lot of money but instead I had to use a porter potty outside and almost threw up on myself. My husband was looking at a new motorcycle as our Indian is a '17 and he always wants bigger and newer and nobody spoke with us . The MANY workers were standing around taking pictures of one another. I did appreciate the water sitting outside. The impression I got was I should take my water and move along.

    J&P Cycles - motorcycledealers - Updated August 2026

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