Now, seeing that I live in the Bay Area of California, did not partake in the motorcycle week, and…read morenever purchesed an item from this dealership. Why would I be writing such a positive review? Service. My cruise control slipped out and completely stopped working on a recent coast to coast to coast moto trip this summer. Being at least 300 miles away from the dealership I decided to give them a call to see if there was something I could do on my end. RANDY the service manager was super friendly, considerate, and professional in handling the call and offered some advice to what it may be. When that didn't work and I made my way to the area a day later. I just went to the dealership without an appointment to take my chances it getting the problem fixed. This is about 10 days before motorcycle week in Sturgis. The dealership is busy and the service crew are slammed. However, I introduced myself to RANDY and wanted to know if there was any crazy possible chance the service crew could see the bike and give me a solution. RANDY took the bike right in, started filling out a work order, and let me know it will be covered under warranty. They fixed a broken line that was causing the problem in less than a few hours (knowing they still had privious bikes ahead of me.) Went over the work done. Gave me a pat on the back and sent me on my way. I know the bike was covered under the manufactures warranty. However, the professionalism and friendly costomer service went above and beyond. Thanks for sticking behind your product and treating ALL Indian motorcycle owners feel welcomed.

2021 Indian Challenger -Worst buying experience yet. Was told the bike was fully operational,…read morearrived with worn out clutch. They agreed to pay for the repairs here in WA but only replaced partial parts leaving worn out basket, bearings, & pressure plate which made the motorcycle worse. Sturgis abandoned me and stuck me with the remaining bill and the motorcycle remains at the local shop with more issues. I bought this Indian 4/8/26 , received it 5/29/26 arriving with clutch slipping. Their sales rep strung me along with lame remedies to fix the issue until 6/2/26 they agreed to repair it at a "certified" indian dealer that is about an hour away , across 2 cities and 1 ferry ride. Back and forth to this shop and Sturgis refused to fix all of the worn clutch components which caused the bike to walk in gear. 7/10/26 The Indian returns to the shop when an opening was available, blocked out my time, several uber rides, ferry costs, lost time and bike remained there until 8/11/26. When I picked it up only rode for a partial day then it broke down, left me stranded and lost all clutch tension from shotty repair work, had to tow it back to the shop on 8/19/26. Sturgis refused to be involved stuck me with the bill and now I have hundreds of pounds of stress, costs, repair bills and every warm summer day entirely burnt during this ordeal. Avoid this dealership, terrible customer service just turn and burn - you have been warned!

First off, this is not a review off their online service (as the initial two reviews seem to be)…read morebut a review of the store and its offerings. I own a Harley Road Glide Special and keep my bike mostly Harley, but every now and again I buy a small item (most recently highway pegs) that I outfit on my bike. Next up is a new seat, which I'm fairly sold on a Mustang. This store is great to browse and get ideas, as well as replace parts if you were in need of getting back on the road. Lots of items to look at from riding gear and accessories, to all things bike related for street, touring, and custom cycles. Clean store with service minded, knowledgeable staff. Give the store a visit if you're in the area.... I'm walking away with a couple of gear items and lots of ideas!!

Their website says they will mount and balance tires at the store…read more I called in today, the employee who answered sounded inconvenienced by my call. I asked if they could mount a tire for me and his answer was "I have no way of doing that.". Nice..

100% took care of us in an emergency!! Love them had a problem with a rental out of Denver They…read moregot us up and running in two hours

Absolutely outstanding folk in this business. Shawn (Parts) was friendly and provided immediate…read moreservice. Andrew (Sales) knows his BMW lineup and was also friendly and provided immediate service. Thank you for an enjoyable experience!!! BTW - they have an incredible inventory of motorcycles (new & used).

I was charged 125+ dollars for a starter relay and a bolt. The same parts are less than twenty…read moredollars online. Feel like they ripped me off.

I had just been released from military orders after a long summer at Fort Meade. I was looking for…read morea toy to play with until I went back to school. I was able to find a nice Yamaha dirt-bike and a trailer for a low price. The financing was easy and the friendly service meant for a painless experience. They also three in a complimentary helmet and some free straps. It was a very friendly place.

We were on our annual 2-week bike trip and needed a back tire. They got us in right away and our…read moretire was mounted in the time it took us to do laundry! Very nice and professional. Highly recommended! Way better service than Rapid City, Harley Davidson, and better price!

Heading to Stonehouse Saloon and had oil spraying out of right fork!! Called Backlash Motorcycle…read moreand told them our emergency and they said they could take us right away and they found issue and fixed everything within 2 hours and very reasonable prices too... on the road again enjoying the sights

First to rate this little town. Having a husband and his love for his motorcycles this was a must…read morestop in South Dakota, everything and everyone is about bikes. Cool little town, to tour, eat, and drink, or mostly shop.

Charles is the man! He cares about his customers and makes sure that the customer leaves satisfied…read morein with a car with zero issues. Very honest in his work and will come back here everytime!

Charles was great helping with our Mini Camp motorcycle trailer getting us back on the road! Very…read morekind, friendly and knowledgeable! We highly recommend stopping by for any auto needs!

It was late Friday afternoon in Deadwood and my car would not start. I opened the hood to check…read morethe battery connections. The connections were secure but I discovered that in addition to the electric fault the water pump was leaking. I called South Side Service and explained my predicament. Pat told me that if I could get the car to him he would look at it. I was able to push start the car and drive to his shop. Pat called around to locate a water pump and starter without success. There were no parts available. Not even in Rapid City. We drove the car up onto the hoist and Pat agreed to look at it Saturday. Pat called me Saturday morning and stated that he got the starter working by striking with a hammer to free the brushes. Not a permanent 'fix', but it started the car. Bravo! He was able to stop the water pump leak with a bottle of radiator stop leak. Another temporary 'fix' but good enough for me to try returning to Minneapolis. I stopped at the Chevy dealer in Rapid City to inquire about parts availability. The dealer also stated that there were no parts in the entire region. I continued on to Minneapolis without any problem. The point of this review is to commend Pat of South Side Service for doing what he could on a Saturday. Thank you, Pat. Lee

Had them do the brakes on my f150 and the wife's Subaru for approximately $900. Subaru wanted $1300…read morefor just hers. Very happy with the work done . Owner is great and the staff too. They'll be doing future work for us based on our experience. Hard to find these days.