Getting ready to take my wife's Harley Softail to Biketoberfest and discovered she had a dead battery. I found a Drag Premium Battery line in stock at J&P Cycles and a good price and decided to go take my Harley Streetglide and go pick one up. Since it was Biketoberfest I figured they would be fairly crowded but it wasn't too bad because it was still early on the first day. The sales person at the counter quickly found the battery I needed and took my wife's old battery and disposed of it for me. One thing I like about J&P Cycles is that they support our Military and First Responders and I received a 10% discount. I see other reviews on Yelp giving them low stars mainly due to shipping issues, which many times is out of their control, but if you're in the store there always seems to be helpful employees offering assistance, and their prices are reasonable. I will continue to come to J&P Cycles. read more

I've been here several times throughout my motorcycle years and have made several purchases including tires and some riding gear. They have a nice inventory of parts, add-ons, maintenance, and customization for almost any motorcycle. They also carry a nice line of helmets, clothing, and shoes. They carry good quality merchandise without the high costs of big name brands. This visit I had a specific item in mind to buy. I was greeted when I walked in and I proceeded directly back to the parts counter. There I showed a picture of what I was looking for to the employee. He walked over to a far wall and brought back to me the exact item I was wanting. You can sign up and for their "RPM" (Riders Preferred Membership) rewards for $39.99 a year and save 10% on almost all merchandise while also earning 5% RPM cash back on purchases (with some exclusions). I was pleased with my experience, and will continue to shop here when in the area. Check them out. read more

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Seems to me that all of the negative reviews on here have nothing to do with the retail store in Ormond Beach and everything to do with the online ordering through the warehouse and the experience with customer service center which neither reflect the service in the retail store. If there is a problem go into the retial store they will help you. read more

My $100 gift card that my kids got me for fathers day expired. Yes I waited a long time to use it, but I just never got around to using it, and when I tried, the number on the card was invalid. I emailed customer service and, yep, they emailed me back with "funds would have been turned over to the state of issuance in accordance with unclaimed property laws". Obviously I wasnt happy about that. It should have had an expiration on the card. Or at least said something like..... must be used within 2yrs of purchase... read more

J&P Cycles - Expired Gift Card - Motorcycle Repair Near Me - Ormond Beach, Florida

I purchased a windshield for my motorcycle when I put it on I noticed it was distorted. I called J&P cycles & they said because I put it on my bike I can't return it. I told them it is damaged & they said I just ate $135. Thieves & shit customer service!!!!!!! Go to Harley you may pay more but it's better quality & they stand behind their stuff!! read more

Do yourself a favor and never buy street bike tires from JP cycles. According to the customer service representative I spoke to, they have no way of knowing how old the tires are that are on the shelf in the warehouse when they sell them to you. The representative told me that they sell the tires first in first out and that robots select the tires and package them and ship them out. They don't have any human beings working in their warehouse. They sent me a motorcycle tire that was manufactured in April 2024. Motorcycle tires only last 5 to 6 years before you have to replace them. So they're essentially sending me a tire that is over two years old and close to half of its life expectancy is already gone. The customer service representative that I spoke to gave me no other option but to set up a return and receive a refund. According to him, there's no way for them to check the warehouse to see the manufacture dates on the tires. This is extremely poor customer service and also a ripoff because you are buying old tires. read more

J&P Cycles - DOT date on the tire shows it's over 2 years old. - Motorcycle Repair Near Me - Ormond Beach, Florida

Ordered two tires for my Honda Navi, the second tire was the wrong brand, wrong wrong size, wrong tread type. Nothing was correct about it. I was massively inconvenienced by getting the wrong tire, and they refused to expedite ship it because it cost them too much money. Nothing was offered as compensation until on my second call I told them I would leave a review since they're doing nothing to compensate their mistake, then they said they'll offer an apology store credit ( which I refused because I will never order anything from them again ). If you "need" your tires or want good service, order from anywhere else cause they suck. The person that packaged my tire didn't care, and the company won't fix their mistakes because it cost them money. ( the call center workers were nice, I'm speaking directly about the company and it's policy ) read more

worst customer service I ever experienced I'll NEVER buy anything from them again! First they said my cc wouldn't go thru and needed another one, than the charge was on both cards. Supposed to be 2 day's shipping and has everything than I see partial order was arriving 3 days later and the other stuff coming 7 days later. Save yourself a big headache and order elsewhere read more

Disappointed First-Time Buyer - Won't Be Back I recently made my first major purchase from JP Cycles--pipes, a Power Commander, and an air cleaner for my Harley. Unfortunately, I ran into problems and when I reached out to customer service via chat, I was met with a dismissive attitude and instead of helping, they pushed the issue off on Vance & Hines. I should have ordered from Vance & Hines in the first place. JP Cycles added no value to the process and made the experience more frustrating than it needed to be. I won't be placing another order with them--once was more than enough. read more

they had depart I was looking for, it's roughly the size of a quarter just a fitting, so I give twice as much as normal shipping would be @7.99 I live in the same state at the capital 100 miles away. They must have the laziest shipping crew in the world now I'm waiting on the third day order. Something out of Texas is here in two days so besides charging you 25% more than other distributors, they're the slowest shipper, and now my last call read more

Either wrong part or delayed shipping even though you paid for expited service. Then after all that, the money that you paid for expited shipping is given as store credit. After my 2nd experience in the past 7 days, I will never by from JP CYCLES. Save your self the disappointment. read more

jp cycle sucks. Tried to return a light that was to small and the moron gets mad and bans me I just cracked up laughing I buy bikes and fix them up for resale. I spend thousands every year I just took my business elsewhere I'm still laughing what an idiot Didn't hurt me hurt themselves I mean what a moron. read more

Thank you Harold and the rest of JP Cycle crew with your expertise and price. Keep up the awesome work and humor.

Was on a mid-week ride out along the coast and decided to stop in at J&P Cycles to see if they had a helmet that would fit me and that I liked. It has been a couple of years since I have been in this store, but it hasn't changed much. Things are still in pretty much the same place as before, though their selection of helmet brands has changed somewhat. They didn't really have what I was looking for in regards to helmets, but I did find a couple of other things that I thought were useful, so I picked them up. Didn't really interact with any sales people, but in this day and age with the pandemic I guess that is kind of par for the course. read more

J&P advertises a price match guarantee but when I called the rep refused to match the price from Summit Racing so I ordered from Summit and J&P lost the sale and my business. I have ordered many things from J&P over the years but will never order from them again. read more

I pretty much got ripped off by them with one if their kits. Absolutely no customer support, instead I received a very argumentative person named Mike. read more

This business used to be a great one to interact with, but they've lost their way. I've been a gold club member since 2017 and starting in June of 2020 did a complete rebuild from the crank up of my 00 FXDWG. I've spent thousands of dollars in the past six months or so with them. Most recently I purchased a wiring harness which they sent prebroken, like being in the Corps right? It's an easy fix, send a new harness and I'll cut out the bad relay, wire in the new and return the defective part and unused parts as well... Anyhow, after four hours of calling, holding, transfering, sent to Kuryakyn, sent back to JPcycles, more holding, more transfering and finally a supervisor they refuse to send a new kit until I spend hours jacking up my bike, removing the rear wheel removing the entire harness (as opposed to the defective part) and sending the entire thing back to wait for it to be received at wich point they would send another, hopefully functioning harness. Meanwhile, I can spend a couple hours to reinstall my rear wheel so I can ride only to have to jack up the bike again remove the rear wheel again to install the new harness and reinstall the wheel for her a third time. All this inconvenience to me so that a gold club member from 2017 who has spent thousands of dollars this year alone doesn't short shift JPcycles by not returning the part that would probably cost them less than 40 bucks if I was indeed a person of low morals. This is why I will not renew my membership and will only buy from JPcycles as a last resort. read more

J&P Cycles - Motorcycle Repair Near Me - Ormond Beach, Florida

One worker at counter is so ignorant at Destination Daytona location in Ormond Beach, FL. If you speak to him he ignores you. The company needs to teach him customer service skills. read more

Daniel took his time and expertise to fit me and my Buddy for modular helmets. We tried a lot of helmets and he went to check storage to check other options. We Ended up with Two Modular helmets and communications units which he installed. Thanks again Daniel for your service at J&P cycles. read more

decent price but been almost a week since I ordered and still no confirmation of being shipped out and all customer service says we will get it shipped out as soon as possible I've missed 2 rides waiting on a part that should of been to my door in 3 days no wonder your online has gone downhill u cannot keep up with shipping obviously especially when u have companies delivering 1-2 days to your door. read more

Beware of JP Cycles. I got blocked from purchasing from them because I called and notified them the item they were sending me was not what I ordered. The Gentleman on the phone was very Smug and rude. Come to find out I was blocked. Wow. What a Joke. Beware!! read more

Purchased parts from J&P Cycles on Jul 4 2024, had them in stalled on Jul 12 2024, rode the bike for the first time on Aug 7th 2024 and the parts were faulty, contacted J&P Cycles and spoke to an extremely rude person named Dean B that was no help at all. DO NOT BUY FROM THEM AS EXPLAINED BY DEAN THEY ARE JUST A MIDDLE MAN FOR PARTS. Make sure to by pass them and go auto the vendor because they will not help you. read more

I bought a drive belt for my Harley Davidson and it told me there where 2 in stock after confirming it was the right one. I purchased the belt. Told me I would get 10%off at check out. Gave me a code then did not. Change the price. And then after all that I got a email my order was cancelled so to not having the belt after days and taking my money and just told me sorry here is 10.00 off your next order what a joke not good for business only care about there money not what we need after emailing them there was silence nada . I do not recommend this business is a joke zero star but it would not let me. read more

Jaiden was incredibly helpful. She wouldn't give up until we found a helmet that fit perfectly. Great attitude and didn't push a sale. Thank you. read more

Terribly rude and condescending staff. Unwilling to help, act annoyed when you ask them about parts. Sometimes you have to chase them down to even get them to acknowledge you. Some of these people have absolutely no business working in customer service. Cycle Gear from now on unless I have to come here. read more

I tried to get compensated for a faulty battery they sent me. When speaking with customer service they blamed me for putting acid in the battery and would not give me any compensation. I asked them to clarify the situation and they immediately ended the conversation. I was able to get a couple of screenshots before they ended the conversation. read more

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Ordered a simple part. Set a ship in 5 days and then they told me 3 weeks out canceled my order. Went to the nearest bike shop and got the part in an hour. J&p cycle is a joke. If you want to order s*** online, I suggest Amazon because it was a simple shifter shaft. Shouldn't take 3 weeks to get a part shipped out and then another 3-4 days for the part to show up. I'll never order another part from j&p read more

I purchased supposed chrome skull horn cover for my Harley Davidson. it was over $50. the web discription never mentioned it was flimsy plastic and it had to literally be taped to the horn. needless to say, I wasn't going to tape a cheap piece of plastic to my brand new Harley Davidson. Their website says easy no hassle returns but that was not true. I had to pay $21 to ship it back. Will never buy from this company again. read more

Having ordered over the phone to limit my 3 year old's potential exposure to Covid, I go to the store at Destination Daytona. This review is for the store only, not the company. I had been assured by the representative on the phone I would just need to give the person at the check out counter my name and they'd be able to get my rear brake pads and I'd be on my way. Upon arrival I'm told I have to go to the back of the store... not a huge deal as it was pretty empty. My daughter is obviously upset... she wants to get down but as I don't want her to touch anything, this can't happen. She is upset and crying after a minute. 2 people at the counter, 1 is genuinely helping someone. The 2nd is having a political discussion that what I hear of starts with "Well I was raised in the south" and then gets quieter as I'm sure my head popped up. 15 minutes later I'm finally helped by someone (not clerks 1 or 2). He has to get someone else. Tells me I can't buy from the store like that and keeps scoffing while saying "phone orders". He tells me the brake pads are backlogged, even though both over the phone and online there were 2 listed in the store. Informs me that I have to cancel the phone order and that it's fine as payment isn't made until part is shipped. I explain the part was never going to ship, I was to pick up the item at the store. On and on.... eventually he calls and cancels the order. I have no way to confirm this and state this. He yells "phone order" and slams the brake pads behind the counter; his indication that I can't have them. So in short... one star read more

I will never buy from them again. Bought a Spyke starter for my Harley and it started for 8 times before caused an additional $350 of damage. They do not warranty Spyke so told me to contact them. They seem not to care as well. read more

Not only have I not received my parts and where told by customer service they can't do anything for 5 days but the 5th day I received a message asking how I liked my purchase. Thinking it will be sometime before I will deal with j&p cycle again! read more

They really did great by me. Judy in Customer service could not have been any better. That says a lot about a company, how nice they are after they have your money. They are GREAT!!!! read more

Don't believe them when it comes to delivering what you ordered on time. My product says "In Stock" and delivers "usually within 1 business day". I ordered on the 3rd, here it is the 9th and still "pending shipment". Called to cancel order and will buy form someone more reliable. read more

J&P Cycles - Ordered on the 3rd and now it's the 9th and still "pending shipment". WTF? If it's "In Stock" the ship the damn thing. Canceled order. - Motorcycle Repair Near Me - Ormond Beach, Florida

This company is a joke !! I'm a Military man serving our country my wife had bought a clutch for me while I was overseas ! She purchased the wrong one when I returned 7 months later . My mechanic let me know it was the wrong part ! So I called jp cycle explained the situation and they said they couldn't do anything about it !!!! The box has never been open! This company is a joke read more

One star being generous. Asking about a part and to be argued with is less than helpful. No matter what you THINK you know, I know what belongs on my bike. I've worked on it every time. To make matters worse your "Little" (on the name tag he wore), kept acting like I didn't know how to work on a bike. I didn't ask for that. I asked you to correct your employee that called me a "Bitch". We've come here for quite a while for parts to all our older bikes. So for BOTH of your employees to do this, is less than professional. I asked for a manager and was told whatever "little" was told, he'd tell a manager. So not only did you not give me a manager like I asked, he didn't care that employee was out of line. When I walk into an HD shop, they've had zero problems finding what I needed. J&P has gone down severely. read more

First time here it was a Nice place. They seemed to have everything motorcycle related. THEN, I bought tires here. Took a few days to get them in and I scheduled installation for a Saturday. Mechanic called in sick, so I had to reschedule for the next Saturday. I was OK with that. My appointment comes around and they ordered the WRONG front tire. It is an hour one way from my house. Suck number 1. I really need a front tire. Returned tire and reordered...hopefully the right one...with no discount or anything...suck again...mind you it's an hour away...one way...new tire comes in and they call and leave a message and say the earliest appointment is a week away... this is where I am pissed..... until now i didn't say anything except stuff happens ...they were told I can do saturday...Saturday... they did not book the first available Saturday appointment now I have another week and a half to get my tire replaced...suck some more. I highly recommend NEVER buying anything that you expect to be installed by them. I can't wait to see what the manager says about this, my gues is "here...10% off your next purchase or some BS. But since there will never be another purchase, that is pointless. Total BS! They lost at least 3 customers out of this if you count my family and our bikes. I will never make that trip again after their horrible service. read more

I also was surprised when I saw rating. Ordered on-line from JP Cycles . Price was great on hard to get exhaust and delivery was fast. Made appointment on Tuesday and had installation today. Normally install most myself but with this model without having a lift and not knowing the gimmick I would have wasted too much time. Brought the bike in and was out in no time. Service was great! Will return for more work... read more

We ordered two motorcycle tires and needed them in two days, so we paid an extra $33.00 for fast delivery. When they didn't show, I called UPS and they explained there was a shipping delay because of the way the tires were packaged. I had to go pickup tires 2 days later. After I picked up tires, I called Amanda in customer service to see if I could get a partial refund on the shipping chargers. To suggest politely, she may need to take a refresher course on customer service. She was argumentative, put me on hold for a supervisor for a very long period of time, returning to say no one was available, and then hanging up. Hopefully we will not have to order any other items from this company. read more

J&P Cycles - Motorcycle Repair Near Me - Ormond Beach, Florida

so i made a purchase from these idiots and they charged me 8% sales tax im in pa and our sales tax rate is 6% when i called i was told it was because of some philadelphia 2% tax was added and would not refund it and hung the phone up on me. so i looked it up on pa department of revenue site and as you can see from attached pic they are liars as i live in lancaster county not philadelphia or allegheny county. so buyer beware if you live in pa and by from these thieves or any of there sister companies such as revzilla you will be charged 8%tax not 6% like any site not affiliated with them. so ask yourself buy from them and pay 8% or buy from anyone else and pay6% thats a no brainer. im actually wondering if they are even paying pa the 8% or if their only paying pa 6% and pocketing the other 2%. thats my guess and that alot of money being scammed !!!!!!!!!!!!! read more

J&P Cycles - PROOF THEY ARE LIARS AND SCAMMING THE PEOPLE OF PA - Motorcycle Repair Near Me - Ormond Beach, Florida

I ordered brake pads for my 04 HD. They only sent pads for one side. CS says that that's how they send them i should have ordered 2. That's stupid cost me $8 to return. NEVER doing business with them. read more