Jim, the owner, came over and gave us an estimate for our move. We got another one from another company, and J&M was cheaper and our interview with Jim felt better.
Oops.
They ended up charging us EIGHT HUNDRED DOLLARS more than the estimate.
Some charges were not part of the estimate, but Jim claimed they were. For example, he charged us for the time it took his crew to go from his warehouse to my abode, and said this was part of his estimate (it wasn't). Now, maybe this is common in the moving industry, but in what other profession do people charge customers for time they aren't actually on the job, but merely en route to it?
I don't mind estimates being off a bit, but this is excessive.
I will never use them again, and suggest you avoid them, too. read more