I had a connectivity issue, my smart tv, surround sound and receiver were not syncing for some…read morereason. It was at the point where I was using 3 different remotes to control everything. David is excellent! Arrived on time, diagnosed my connectivity issues and explained everything in layman's terms, not geek speak. Did not sell me extra equipment, used exactly what I had to fix my problem. Nothing short of professional outstanding service.

Great guy. I had a couple of issues that I would expect someone with so much pride in his work to…read morehave handled differently. First: he accidentally broke an exterior light in 2 places but didn't tell me. I noticed it when I was looking at the fixture, which was completely smashed on two sides. I sent him a photo and he said he must have hit it with his ladder and offered to replace it. That's pretty difficult to miss hitting, but whatever. I asked if I could pay him to install another light that was broken on my front porch, of course I would pay for that. I ordered the light based off the part number. Partially my fault for not taking it out of the box to inspect it, but I had to leave the house and he installed the light. When I returned home I noticed the light was 2 times smaller than the other 2. I mean, wouldn't a professional ask a customer "did you notice the size difference", especially because it's so noticeable, before installing the light? My usual electrician certainly would have because it's his name and company reputation and he doesn't want something to look bad or be incorrect without reconfirming with me. Now I have to pay my usual electrician to uninstall the smaller light fixture and pay to have the correct size installed. I take responsibility on part of the issue m, but I expect more from people who take pride in their work and this issue impacted my overall satisfaction. Good job installing my Ring system. I've had a few issues with sensors installed incorrectly that I have been fixing myself. I won't use him again but I would recommend him, just double check his work before he leaves and don't expect any "extra effort" on his part. Definitely knows how to install the cameras and door locks and set up the Nest system. Zero issues there. Worked quickly and pleasant to work with. Trustworthy to leave alone in my house (which I'm usually weird about). So still impressed by him and most of the work he did for me.

How EMC Security Regained My Trust, (and a Five Star Rating)…read more They listened to me... It is exceptionally rare that a company can and will respond like EMC did to my complaint. They are reviewing their policies based on my comments, fixing my sensor, and picking up the bill for this month's service... Their response, which I trust you can read, was sincere, good natured, and even a bit humorous. Well done!

The pricing is okay. I used this provider for around 11 years. My issue with them is that they…read morerefused to sell me a replacement wall mount after I had cancelled my monitoring. Really disappointing behavior.

When a company tells you it will take 24 hrs to get back to you regarding your inquiry on…read moreestablishing a new service, that is an indicator you are already not a priority. Thanks, NorthStar, for making my decision that much easier to go with your competitor. UPDATE: So, does that mean you didn't bother reading my response to you (see screen shot of image I just uploaded from my reply immediately back to you). Again, you have proved my point. Maybe your reps are tied up bc they're in the phone trying to respond to all the negative customer service reviews, like mine. It took you *2 weeks* to respond and accuse me of "not responding" to you when I did so within hours. Nice. Second Update: I see Martha has retracted her comment to me on my review (hence what my first Update spoke to....now it doesn't make sense, but you get the picture of what happened). More proof this company doesn't "have it together." I strongly encourage those looking for a security system to look elsewhere, or at least do your research before committing to North Star. This company has given me the run-around and I'm not even a customer! There are many other companies that value your time and business more than North Star. I am a perfect example.

I'm writing this on a day that my neighborhood just went nuts because we had some door-to-door…read moresupposed alarm company sales people going around. I called NorthStar, my security company, to see if they'd ever heard of these guys and they told me that "reputable firms don't go door to door." That reminded me that I was overdue for writing them a review. My husband and I (well, my husband mostly), interviewed four or five firms before selecting this one. Their installers are also their sales guys. In other words, these are people who know their stuff. Nobody tried to sell us something we didn't need. The guy who came out - and followed us through some installation difficulties (way our house was built, not NorthStar's fault) - his name is Gary. He is friendly and SUPER knowledgeable. He explained things and then explained them again and gave my engineer-husband all the detail he wanted. But when I had a question and DIDN'T want the detail - he boiled it down for me. Their pricing was similar to other firms we talked with. Pay for the equipment and have lower monthly monitoring, or do a 3-yr contract with higher monthly monitoring and lower/no equipment costs. They give you several options to work with your budget. Bottom line is, they weren't significantly higher or lower than anybody else. We had our first "false alarm" the other day. Our nanny accidentally set off the alarm and while she was punching the code in downstairs, my husband was also punching it in on the keypad upstairs, which cancelled the whole thing. Kinda funny actually. The monitoring service called us WITHIN TWO MINUTES. I was glad to know they were on the ball just in case we need them for real some day. In the end, we went with this firm because they were the most knowledgeable, didn't have pushy sales people, so we felt confident we were getting the info we needed to make a good decision. Turned out to be a very good decision!

We have had the door to our deck extremely difficult to lock and unlock. I was the only one who…read morecould do it, and it required a lot of strength and lifting of the door knob just right. What an emergency problem that could be if there was a fire. I called Unlockit Locksmith. They couldn't have been more helpful, and came out the very next day. Our technician Eddie was super nice, professional, and had to make quite a few adjustments, but now our door locks and unlocks perfectly! Can't recommend this company enough! Will definitely use again.

Great service! Jose is very knowledgeable. I came to get a spare key for my Lexus ES350 2022. Jose…read morewas able to program the key fob and showed me how to use the skeleton key all within 30mins. I definitely returned again for any keys I need made.

After being very disappointed with two well-known home security companies, I signed on with CPI,…read morehave been with them for about 5 years now, and in 2 homes, and am VERY happy with them! They offer a great package, competitive pricing, and top-notch customer service. Their system is so effective and thorough, that I feel like I live in Fort Knox, which is a great feeling for a woman who lives alone! Very straight-forward and easy system to use, and the company's responses to events are within seconds. Chuck, who has been with CPI for several years, is not only a terrific installer/technician who knows his job from top to bottom, but is always so happy to explain to the customer everything he's doing, and answer their questions and concerns thoroughly. He also ensures that his customers have all the security features that they want/need, prior to leaving their homes. He's also very intelligent and a lot of fun to be around. On the other hand, Michael S., who initially installed the CPI system in my current home, simply came in, did his work, and never really bothered to explain ANYTHING to me, unless I asked him a specific question. Even then, his response was very brief. And, thanks to Chuck, I just found out yesterday that, for 3 years, I was being charged for a security feature that Michael had neither offered me nor installed. So, in addition to highly recommending CPI Security Systems, I also highly recommend that you request Chuck to do your installation, etc., if available!

After a lot of research (I mean a lot) we decided to go with CPI over the other companies in…read moreAtlanta. So far we are very happy with the system, main service, and their installer Chuck (who is awesome, to say the least!). When we did experience a few issues/concerns CPI responded quickly and made our concerns feel valid and made us feel important as a customer. We highly recommended CPI and Chuck (our installer) if you can get him.

They don't respect there employees They don't pay you on…read moretime And when they give you half of it I would Never tell anyone to work for them They do there employees wrong.. They don't care what a person has going on they will drop you like a bad cold..... they really get no stars when comes to treating employees like they need be they risk there life...

After buying our first home, my wife and I decided to purchase an alarm system with monitoring…read moreservice to help protect our investment and our children. We had never used a security system before and knew little about how the systems or the service worked. Lew dropped by for a free consultation, surveyed the property, recommended a course of action, and scheduled an installation for the following week. Lew dealt patiently with us for we misplaced the key to the house on the installation day, and he happily fit us into his schedule the next day. Installation was quick, clean and informative: he explained components and features, offered different options, and uninstalled and disposed of random components of earlier systems spread throughout the house. And most importantly, at nine o'clock one night, when I called him after clumsily and accidentally fouling up the master code and a clutch of other settings too due to my inexperience with the system, he picked right up and walked me through the process of sorting out the whole mess, and taught me how to avoid making that mistake again. His generous customer service took a huge weight off my shoulders, and we couldn't have been more pleased. One other thing: Like T-Mobile, Atlanta Home Alarm offers their services without contracts. Everything is month to month--and their rates seem much cheaper than bigger companies'.

How do you find a reliable, affordable home alarm provider when you are new to Atlanta and know…read morehardly anyone? I got lucky with my online search and called Atlanta Home Alarm Systems to check out the system installed in the home we just bought. The existing system was stickered by one of the 3-letter acronym outfits and I knew from trying to deal with them when my I moved my parents to an assisted living center I wanted nothing to do with them. Atlanta Home Alarm Systems came over within 24 hours, converted the system to their monitoring service and I couldn't be more pleased with their service, reliability and value. AND they offer pay as you go, monthly payments, no contract! I still can't believe it. Since then their very capable techs have replaced sensors when they went kafitz!, moved all the sensors when we had our windows replaced, relocated the cellular service connection to the attic when the under stairs wiring closet couldn't keep a connection... All good. I couldn't be more pleased.