Sorry it took so long just want to thanks the 3 men you sent to open our pool at 34 pinedale dr…read morethey where the best we ever had very polite never got frusterated told us everything about our pool if i had to rate these dudes it would be a plus 10 thk you for everything larry awalt

I have used this company to open/ close pool for several years. However this year's closing service…read moregave me surprisingly poor experience. On the service day, I arrived home shortly after the crew left and found the backyard messy, all the container and storage bin were left open, along with a skimmer basket standing alone being separated from other parts. Next I found wide gap between winter lock cover and the curve side of my pool -- the cover was ordered and custom-made by this company! Lastly I received an invoice put underneath my front door mat showing one extra hour ($120 + tax) labor added to the price of standard service I ordered every year - It is the same pool serviced by this company for several years, and there was never such extra hour labor charge on previous invoices. I immediately contacted the manager through email (with pictures I took) and text messages regarding issues stated above ... two days later I received an email reply from the operation manager. Rather than providing any explanations, I was simply struck with a notice/ decision that they must charge me extra hour labor from now on till future. Not any feedback was given regarding the gap between lock cover and the pool side wall. I have submitted a formal complain through Customer Protection Ontario.

John and the whole team at Waterscape have been great to deal with. They communicated to us…read morethroughout the process of our new tube.

From the owner: We offer a wide variety of hot tubs and swim spas, including Hydropool Self-Cleaning and Hydropool…read moreSerenity lines. Visit our showroom to see the stunning working swim spa, perfect for fitness, play, and relaxation. FREE water testing available! We carry hot tub, spa, and pool water care chemicals and accessories, and can service any brand of hot tub or pool.

The customer service and technical teams worked tirelessly to help me get my hot tub back up and…read morerunning! They did everything they could (and more) to help me during a time when it is very challenging to acquire parts. I was so impressed with the service I received and I very much appreciate everything PFP did to help me. I will definitely be recommending their above and beyond service to friends with hot tubs and hiring them to assist me with any future problems. Thanks again, Matt Ruhnke

Rude, ignorant, self absorbed and false promises. DO NOT use this company if you are looking for…read morecustomer service and integrity. There are many pool companies in the KW area. Save yourself the aggravation.

Awesome Technician! Has a great knowledge of all sorts of Hot Tubs, I have 4 properties with Hot…read moreTubs and I always call Sam as he is just as helpful over the phone to troubleshoot. He has great technical background and will actually troubleshoot to diagnose the problem to the very component. Most Technicians will just say "the the whole thing needs to be replaced", but Sam will go the extra mile to save you money and just replace what actually needs replacing. From one Technician to another, he does outstanding work!

From the owner: Hot Tub Repair, leaks, electrical pumps and more…read more Maintenace, cleanings and winterizations.

Love Terry Howald Pools!! I purchased my pool from them in 1996 and 26 years later...still always…read morehave exactly what I need!! Thank you!

From the owner: Terry Howald Pools provides residents of southern Ontario with quality pools. We offer in-ground…read morepool installation, leak detection, weekly service, water chemistry imbalance management, after installation improvements, renovations and liner replacement. For pool installation or improvement in southern Ontario, call Terry Howald pools.

Clean Pools and Spas opened my pool. They were very professional and prompt…read more I was having a few issues with my pool prior to them servicing my pool. They took the time to explain what I needed to do to resolve the issues. I will definitely be using them in the future.

From the owner: A family owned and operated company with years of commercial and residential experience. We…read morespecialize in cleaning and maintenance of pools, hot tubs and water features.