Very friendly and helpful staff! after sending pictures of jets and air diffusers that were…read moremissing/not functional on our used tub, they were able to figure out all the needed parts! they put them aside for me since I was driving from out of town to get them. The price point for chemicals and hardware is great! We also took advantage of having some things shipped to our home that wasn't in stock at the time and it arrived very quickly! Bravo Home & Leisure team!

I am from the Petrolia area, and they were worth the drive!…read moreWe were getting jerked around with local (london area) vendors, and could not find a tub that was both well made and affordable. I called on a lark and was quickly put in touch with Kevin, who later even called me back outside of store hours to answer my questions. We got a great deal on an amazing hot tub from Kevin, and the support they gave us was unbeatable. 10/10, definitely worth checking them out regardless where you live.

I just want to say thank you to Sandra for fantastic service to change my leaking pool filter. Tim…read moreand Philip did excellent job quickly and professionally replacing old filter with a new one. I am very happy and will recommend Pioneer Pools to all my neighbors.

How about fixing your hours of operation on google maps, and (2), your phone menu is overly…read morecomplicated.

We purchased our swim spa back in 2021. Jessica has been amazing with her continued customer…read moresupport. Her knowledge of the chemistry for all the products is second to none. She has even helped us when she has been away on holidays via text. You don't find that kind of dedication anymore. Jessica always puts the customer first! I don't know what I would do without her knowledge and support. Thank you Jessica, you are amazing!!!

Hi I recently purchased a Swim Spa the Wolverine model. I was impressed by how efficient the…read moreservice was ( i.e.: excavating, cement pad, electrical, water delivery, set up and swim spa school). A pleasure to deal with Artic Swim Spa Kitchener. A special shout out to Clinton and Ryan for excellent service. Amanda R.

Very disappointed with the after-care service. Purchased a propane fire table one year ago at the…read moreNational Home show. This year, only after a few uses the entire table caught fire. I reached out, and per my own research and their suggestion, cleaned the venturi tube which can cause an ignition. Tried to light it again, and the entire underside of the table went up in flames. Clearly this was not a maintenance issue. This was very dangerous, and I reached out to customer care in the Spring. I realize due to Covid things are taking a bit longer but I have been very patient. It is now September. More than a dozen emails back and forth and I have ben told this is a 'maintenance' issue and they would not be able to assist, yet how can something be deemed a maintenance issue if no one even came to look at it? The entire summer has now come and gone and I have not been able to use this product due to the fear it would explode. Several unanswered emails, showed a copy of my invoice - why has it taken almost 5 months for this to be looked at? I am very disappointed that I purchased a product over $1000 and have been completed ignored about my concerns due to the dangerous nature of the situation. And worse, that I cannot even enjoy it for my personal use. No attempts have been made to rectify this, however I did receive an email back saying I could pay an additional $400 for a new table.

Do not purchase from this company. I also purchased a patio set at the March Cottage Life Show and…read morewas told it would be ready in May. No responses from them after multiple calls and emails. My husband had to take a chance and drive from Vaughan to Kitchener to see if our patio had arrived. That was in JULY. They didn't even have the decency to let us know it was there. However, we have yet to receive the coffee table. I am still trying to get a hold of someone for that. I have paid in full and still waiting. This company is atrocious. Spend your money elsewhere.

If you'er looking for a hot tub, This is the place to go. Ask for Brady, he knows his stuff and…read morewon't use high pressue tacktics to "close a deal" he actually listened to my needs and helped find the best tub to suit my needs. It was a great expreiance. We need more people like this in the sale industry. Don't hesitate to deal with Pioneer pools and Brady..

From the day we purchased our above ground pool, we were mis-informed by the sales person. We…read morespecifically asked 3 questions prior to purchasing: 1. Do we need a permit. Answer: Although they get you to sign an agreement stating you need one, we were told legally we did not need one. WRONG!! It is illegal to have a pool without a fence permit, which could result in huge fines and the dismemberment of our pool. 2. Will they be bringing in machinary to dig due to our fencing situation. Answer: No. They will dig it all by hand. WRONG!! It wasn't until after the pool was paid for and delivered that we were informed that we would have to remove half our fence, including posts (which are 3 feet in the ground) otherwise pay $400 extra to dig by hand 3. Will they remove sod / dirt etc. Answer: Yes, we take care of all of this. WRONG!! We were also informed at the time of delivery that it would be an extra $350 to have the sod hauled away. Bottom line: They either do not train their sales staff properly, or they just dont give a damn about lying to their customers in order to get a sale. I would not recommend this company to purchase a pool from.

J&J Pools are by far the most honest and dependable pool company around. I have compared their…read moreprices and work with other pool companies. They try their best and give you great advice for preventing other problems. They have always been on time and do impeccable work. I had a liner put in this summer. It fitted perfectly. The value for my money was the best. Each worker that was here showed respect, excellent work habits and pride in what they were doing. This type of workmanship is hard to find. I would highly recommend them above others. Frank Glew, Kigchener

Great Service, when the "pool Guy" missed 3 appointments i contacted J&J and with a technician in…read morethe area he dropped by same day and helped solve my problems. They know their stuff and will continue to get my business going forward. Should be your first call when it comes to pool service