Very friendly and helpful staff! after sending pictures of jets and air diffusers that were…read moremissing/not functional on our used tub, they were able to figure out all the needed parts! they put them aside for me since I was driving from out of town to get them. The price point for chemicals and hardware is great! We also took advantage of having some things shipped to our home that wasn't in stock at the time and it arrived very quickly! Bravo Home & Leisure team!

I am from the Petrolia area, and they were worth the drive!…read moreWe were getting jerked around with local (london area) vendors, and could not find a tub that was both well made and affordable. I called on a lark and was quickly put in touch with Kevin, who later even called me back outside of store hours to answer my questions. We got a great deal on an amazing hot tub from Kevin, and the support they gave us was unbeatable. 10/10, definitely worth checking them out regardless where you live.

If you'er looking for a hot tub, This is the place to go. Ask for Brady, he knows his stuff and…read morewon't use high pressue tacktics to "close a deal" he actually listened to my needs and helped find the best tub to suit my needs. It was a great expreiance. We need more people like this in the sale industry. Don't hesitate to deal with Pioneer pools and Brady..

From the day we purchased our above ground pool, we were mis-informed by the sales person. We…read morespecifically asked 3 questions prior to purchasing: 1. Do we need a permit. Answer: Although they get you to sign an agreement stating you need one, we were told legally we did not need one. WRONG!! It is illegal to have a pool without a fence permit, which could result in huge fines and the dismemberment of our pool. 2. Will they be bringing in machinary to dig due to our fencing situation. Answer: No. They will dig it all by hand. WRONG!! It wasn't until after the pool was paid for and delivered that we were informed that we would have to remove half our fence, including posts (which are 3 feet in the ground) otherwise pay $400 extra to dig by hand 3. Will they remove sod / dirt etc. Answer: Yes, we take care of all of this. WRONG!! We were also informed at the time of delivery that it would be an extra $350 to have the sod hauled away. Bottom line: They either do not train their sales staff properly, or they just dont give a damn about lying to their customers in order to get a sale. I would not recommend this company to purchase a pool from.

I just want to say thank you to Sandra for fantastic service to change my leaking pool filter. Tim…read moreand Philip did excellent job quickly and professionally replacing old filter with a new one. I am very happy and will recommend Pioneer Pools to all my neighbors.

We purchased our swim spa back in 2021. Jessica has been amazing with her continued customer…read moresupport. Her knowledge of the chemistry for all the products is second to none. She has even helped us when she has been away on holidays via text. You don't find that kind of dedication anymore. Jessica always puts the customer first! I don't know what I would do without her knowledge and support. Thank you Jessica, you are amazing!!!

Hi I recently purchased a Swim Spa the Wolverine model. I was impressed by how efficient the…read moreservice was ( i.e.: excavating, cement pad, electrical, water delivery, set up and swim spa school). A pleasure to deal with Artic Swim Spa Kitchener. A special shout out to Clinton and Ryan for excellent service. Amanda R.

Love Terry Howald Pools!! I purchased my pool from them in 1996 and 26 years later...still always…read morehave exactly what I need!! Thank you!

From the owner: Terry Howald Pools provides residents of southern Ontario with quality pools. We offer in-ground…read morepool installation, leak detection, weekly service, water chemistry imbalance management, after installation improvements, renovations and liner replacement. For pool installation or improvement in southern Ontario, call Terry Howald pools.

Great customer service and such a fantastic product! Super easy to deal with and they respond…read morequickly with answers to questions. They walked us through the purchase, delivery and set up instructions with great detail. They sent us upfront and a detailed quote before ever spending a dime. When it came time to receive our spa they coordinated directly with our contractor for easy delivery. Can't say enough good things about this company. If you're looking for unique and high end spas, this is your best option in my opinion. I will note that while located in Canada they do deliver to the USA without a problem. You will have to pay the import duty tax which they lay out in the cost. If purchasing in the US, they only accept a cash transfer from your bank. If you haven't done that before it can be a stressful process. Again, Immerspa makes it easy.

I have mixed reviews for this product. they do not provide enough information for clients to know…read moreexactly what they are getting and how it works. The main disappointment was the box where the machinery sits: very heavy and inoperable piece that caused an injury to the hand in a friend handling it. Also covers do not always adapt to the size/shape of every spa; they glued the clips to the stone to use with the ties; the glue is yellow and it looks like puke right on top of the stone. They do not inform well how to control the remote settings, and have low skilled subcontractors installing their spas. I would not order again. You are on your own resolving many issues around it.

A nice gym and pool; cost is suitable for a day of exercise. You will charge 25 dollars and then…read moreyou can use the whole facility

The management and staff are super helpful and we just love it there, the pool temperature is…read moreperfect. It's such a great place for the entire family. They have table tennis, basketball, volleyball, badminton and so much more. We love this place

I called Overland Heating since we had no heating in the house even though the furnace was…read moreoperational. I was put through the technical Assistance desk who concluded that a service technician would be able to fix the problem. The charge would be $119 for the first hour of labor and the parts would be free. The very next day, the technician came by and after fixing a switch, charged us $246.91 - you will understand my alarm at this exorbitant charge since we were expecting $119! He told us that $119 is only a diagnostic fee and $99 is a labour charge (+taxes).  Upon calling the office to complain about this unjust charge, I was told that I was indeed told about the $99 charge in advance. Well, I was not. That is an exorbitant charge to change a switch and completely unjust. I don't trust them.