Just got my new GE washer and dryer from Johnnie's Appliances In Downey…read more Miguel in Sales was so helpful with narrowing down what I should get! Kristin in Sales helped too! Instaler Allan was so friendly and patient, , overall great experience!

I originally sent a text requesting a repair on my ice maker for my Whirlpool Refrigerator ( I gave…read morethem the Model and Serial number in the text) to Johnnie's appliances and received a response to call and set up an appointment. I did on Monday 8/17/26, I was informed the service charge would be $110.00 and needed to be paid to confirm the appointment (9am to 1pm window on Saturday 8/22/26). Also was told the service tech would call 30 minutes before arriving. At 1pm no call or show. I called them at 1:15 and was told they did not have an appointment for me or my address, asked when I made the appointment, I told her it was made on Monday 8/17/26. The women said well our system has been down since Wednesday, but we can reschedule for next Monday. I told her that was unacceptable that I will on vacation for the next 3 weeks. I told her I already paid for the service call and even gave her the bank info., and she seemed to have found the charge. Was put on hold and she came back telling me a service tech would be out between 6 and 7pm today 8/22/26. I would receive a call from the tech 30 minutes prior to coming. I called at 6:30 and they were closed. GUESS WHAT! AGAIN a NO SHOW and NO CALL. They have my money (for now, I filed a dispute with my credit card), thank GOD I didn't put it on my Debit card. I'd be out the $110.00 for NO SERVICE and RUDE customer service personnel. I understand computers go down, but really a small company like them and they don't even keep paperwork (like service order tickets on paper). I work for a multinational corporation and even we keep service orders on paper and on the computer for just this reason. When their system went down, the first thing they should have done was look online at their banking history and see who had service charges paid, It would give them the names of WHO paid and then they could have done a call back (most names have phone numbers listed for them) to see when their appointments were for. INSTEAD they called NO ONE to see if appointments were scheduled. I know that is a lot of work, but to keep your business running without angering your clients, that's what a dependable company would do. Better yet don't COMPLETELY rely on computers or the internet, keep a service order/appointment list IN PAPER. SMH what is this world coming too, such lazy people and companies. It all falls back on the person needing the services. Before closing for the day, you should have reached out to make sure your service techs were going to be able to get to appointments for the day, ESPECIALLY since you knew there was issues with appointments. Now I'll be worrying about my refrigerator, it is just the ice maker or is it something bigger while I'm on a very needed vacation. Plus, the Downey store is within walking distance to my home (across the street literally). Johnnie's Appliance - SHAME ON YOU

10/10 service. Called looking for replacement parts for a dryer. Staff was super knowledgeable and…read moreaccommodating. Was able to fix my machine with quality parts. Whether you're diy or looking for for service. This is as good as you can get!

Carlos (& Carlos) were just phenomenal! Prompt, Professional, Courteous, with stellar…read moreCommunication, they took on an unreasonably difficult job...and absolutely nailed it. I am supremely impressed and lastingly grateful for ALKA Appliance. 5 Stars!

We bought a refurbished stove with a 100 day warranty at a very decent price. They delivered it and…read moretook our old stove away, super hassle free. After about a month our stove started having some problems. We called them back and they had no problems honoring their warranty, including working with us on a great price for a brand new replacement. Every time we have been in we have been extremely impressed by their service and the Ingrid to honor their word and their warranties. They worked hard to make sure we were satisfied with our purchase. We now need to replace a washing machine and will be getting it from this shop as well!

We just bought our new fridge from here. We had excellent customer service and they had a wide…read morevariety or products to look at for competitive prices. Plus it's always great to support local businesses! I would definitely go to them again for our next appliance.

Took over my mom's job of taking our vacuums here. Finally…read morewent myself during the holidays so yes im late on this review. Nevertheless they definitely earned their review. The hours are great, was able to drop off/pick up after work so that was a plus. Friendly staff. Had mine ready overnight. Price was great as well. Once i got home i was amazed how awesome our vacuum felt and worked. They recommended a tune up every 6 months so i will be seeing them in summer! Thank you

Our vacuum finally met its match after battling mega dust bunnies and the hair of 3 dogs for a few…read moreyears. AAA Vacuum saved the day and was able to perform a complete overhaul on our older gen Dyson vacuum within just a few days, plus the price was fair! Our very used vacuum runs like it's brand new thanks to AAA.

Although I paid a price because that's the going rate for mechanical services I walked away pretty…read morehappy. They alert you via messages on when your equipment is ready for pick up. The units I took there was my John Deer lawnmower and my Troy built edger. Both worked well after repairs.

Was there sat morn at 7am. Alan was extremely helpful with my Makita weed wacker. The bottom had…read morefallen off and he put it back in and made sure the wires were ok. He then tested it to make sure it was working properly. He did not charge me. I am a senior with a new Makita that I have no idea how to handle it. Mahalo nui loa Alan

Repaired my dishwasher in a short amount of time and did the job efficiently great service highly…read morerecommend this place

Excellent service! Shay is very knowledgeable, efficient, and offers fair pricing. I've already…read morerecommended him to neighbors. He repaired my washing machine correctly the first time. Thank you, Shay.

Did a great job fixing my thermostat in my old Wedgewood stove. He showed up on time to see what…read morewas wrong and came back when he said he was going to to and finished the repair.

I was looking for a place to possibly buy my 3yr old oven. I'm sure they could do the minor repair…read moreand resell it. But they only were offering a donation.

Thank you for helping me getting my washer repair I highly recommend it very responsibly and…read morerespectful, LG working like new ! Thank you !

This was honestly the worst decision I could have made. The people here are extremely…read moreunprofessional and unrealistic in how they handle problems with the appliances they sell. I paid $700 for a used appliance and was told everything was working perfectly and that it had just been checked and worked on. Unfortunately, it broke down shortly after purchase due to a major issue. When I reached out to resolve the problem, they refused to replace it and offered an unreasonable buy-back instead. After only a few months, being left with a non-working appliance and no real support is unacceptable. Save yourself the stress of going back and forth with this business. You're better off buying something new and paying a little more for a warranty than dealing with this experience.