We bought a refurbished stove with a 100 day warranty at a very decent price. They delivered it and…read moretook our old stove away, super hassle free. After about a month our stove started having some problems. We called them back and they had no problems honoring their warranty, including working with us on a great price for a brand new replacement. Every time we have been in we have been extremely impressed by their service and the Ingrid to honor their word and their warranties. They worked hard to make sure we were satisfied with our purchase. We now need to replace a washing machine and will be getting it from this shop as well!

We just bought our new fridge from here. We had excellent customer service and they had a wide…read morevariety or products to look at for competitive prices. Plus it's always great to support local businesses! I would definitely go to them again for our next appliance.

I am so please with the customer service. I called to get a quote for pick up and delivery of my…read moreappliances from one home to another. He didn't mess around and he gave me a quote. I shopped around and call him back. I sent photos and we arranged the day of service. He came on time and got to it. I appreciate the care and time he took when moving and loading. Overall I would recommend Miguel at Martinez Refrigeration in Long Beach.

I called and they showed up a few hours later. They Fixed my washer real quick and I was happy with…read morethe work.

Mr Guzman was very quick to respond when I called requesting assistance. We were able to schedule…read morean appointment for the next morning. He arrived on time and quickly got to work. The pricing was very reasonable and best of all the work got done fast and efficiently. Would use their services again.

My washer machine was sounding like it had a demon inside trying to get out. Every time it was on…read morespinning cycle it was bad. One of my friends went and check it out for me but couldn't find the issue. I didn't know of anyone else to trust and be honest to diagnose it. I looked up for appliance repairs and Mr. Guzman popped up. Reading upon their reviews had me double thinking but I risked it. Elias answered my called and he was able to come the same day. He came at 6:30pm. I was amazed that he was able to come that late. He was the most honest man. He right away knew what was wrong with it. He showed me the parts it needed and how much were they. He ordered the parts and told me he'll be ready to come fix it the next day. Due to my work schedule I was only available at 7pm. He didn't mind it. He charged me to go check it out and that went towards the whole fee. The next day he showed up on time and was able to fix it in 30-40 mins. I really appreciated him coming late. I tipped him a little extra for making the time to come late. Always appreciate people's time!

Just got my new GE washer and dryer from Johnnie's Appliances In Downey…read more Miguel in Sales was so helpful with narrowing down what I should get! Kristin in Sales helped too! Instaler Allan was so friendly and patient, , overall great experience!

I originally sent a text requesting a repair on my ice maker for my Whirlpool Refrigerator ( I gave…read morethem the Model and Serial number in the text) to Johnnie's appliances and received a response to call and set up an appointment. I did on Monday 8/17/26, I was informed the service charge would be $110.00 and needed to be paid to confirm the appointment (9am to 1pm window on Saturday 8/22/26). Also was told the service tech would call 30 minutes before arriving. At 1pm no call or show. I called them at 1:15 and was told they did not have an appointment for me or my address, asked when I made the appointment, I told her it was made on Monday 8/17/26. The women said well our system has been down since Wednesday, but we can reschedule for next Monday. I told her that was unacceptable that I will on vacation for the next 3 weeks. I told her I already paid for the service call and even gave her the bank info., and she seemed to have found the charge. Was put on hold and she came back telling me a service tech would be out between 6 and 7pm today 8/22/26. I would receive a call from the tech 30 minutes prior to coming. I called at 6:30 and they were closed. GUESS WHAT! AGAIN a NO SHOW and NO CALL. They have my money (for now, I filed a dispute with my credit card), thank GOD I didn't put it on my Debit card. I'd be out the $110.00 for NO SERVICE and RUDE customer service personnel. I understand computers go down, but really a small company like them and they don't even keep paperwork (like service order tickets on paper). I work for a multinational corporation and even we keep service orders on paper and on the computer for just this reason. When their system went down, the first thing they should have done was look online at their banking history and see who had service charges paid, It would give them the names of WHO paid and then they could have done a call back (most names have phone numbers listed for them) to see when their appointments were for. INSTEAD they called NO ONE to see if appointments were scheduled. I know that is a lot of work, but to keep your business running without angering your clients, that's what a dependable company would do. Better yet don't COMPLETELY rely on computers or the internet, keep a service order/appointment list IN PAPER. SMH what is this world coming too, such lazy people and companies. It all falls back on the person needing the services. Before closing for the day, you should have reached out to make sure your service techs were going to be able to get to appointments for the day, ESPECIALLY since you knew there was issues with appointments. Now I'll be worrying about my refrigerator, it is just the ice maker or is it something bigger while I'm on a very needed vacation. Plus, the Downey store is within walking distance to my home (across the street literally). Johnnie's Appliance - SHAME ON YOU

Excellent service! Reasonable prices! Cisco received my phone call on a Tuesday and he showed up…read morethe next morning to fix my Maytag dryer. Fast and super friendly--I highly recommend BEST APPLIANCES

Cleaned my stove. While doing so apparently, too much moisture shorted a wire to the electric…read morepilot. Called this morning and Cisco arrived this morning to diagnose and perhaps get part ordered to repair (stove top has been around for a minute). As chief cook and bottle washer, Thank you!

Thank you for helping me getting my washer repair I highly recommend it very responsibly and…read morerespectful, LG working like new ! Thank you !

This was honestly the worst decision I could have made. The people here are extremely…read moreunprofessional and unrealistic in how they handle problems with the appliances they sell. I paid $700 for a used appliance and was told everything was working perfectly and that it had just been checked and worked on. Unfortunately, it broke down shortly after purchase due to a major issue. When I reached out to resolve the problem, they refused to replace it and offered an unreasonable buy-back instead. After only a few months, being left with a non-working appliance and no real support is unacceptable. Save yourself the stress of going back and forth with this business. You're better off buying something new and paying a little more for a warranty than dealing with this experience.

My overall experience was very good. My service call was for a dryer that stopped getting hot, Sean…read morewas very clear and responsive. Seeing as how this company only had one review I was a little skeptical but I decided to give it a shot. They came out right away, actually a little sooner than expected but that worked out for the best. They repaired my dryer and provided helpful tips on how to maintain it going forward in the future. Overall I'm very pleased with their service. Note** I mentioned to them that I was worried about the spread of the coronavirus and they wore gloves and masks the entire time they were in my home. A1 customer service in my book.

I love Sean and Noel! I have a washer dryer combo machine. I know they are t very common here in…read morethe states so I was worried I would be able to find anyone that could fix it. Not only did they fix it, they also fixed what my roommate knocked out of whack when he tried to fix it. I highly recommend them and if I have another broken appliance in the future -and I'm sure I will- I know who I will be calling.

It hadn't been necessary to purchase a refrigerator for a long time which is probably how it should…read morebe. Who runs out to get the latest thing in refrigerators unless doing a budget busting complete renovation. Last year it was the electric range/oven's turn to give out. Unprepared, we went to a Big Box store and now deal every day with a range with incomprehensible bells and whistles. (The clock is in sync now only because I like to experiment by clicking on buttons.) So no way would I shop for an appliance again without doing some homework. After researching and learning much about how the industry has changed, not in a good way, I searched Yelp for the best place to buy a kitchen appliance. Yelp came to the rescue. Restaurant reviews can be to some degree subjective but a service is not. Johnnies was highly rated, as it should be. Sophia was a wonderful salesperson and found a refrigerator that met our needs and price range perfectly. Really wonderful communication. When delivery and installation was made, David absolutely provided the most efficient and pleasant experience. They spoke of an upcoming move to a new location nearby so the address given here may no longer be correct.

Amazing! Sofie really helped me. Purchased Speed Queen washer and dryer and Whirlpool dishwasher…read more She really took her time explaining everything to me and recommended these products that will last. Delivery was also a breeze will definitely shop here in the future. Delivery and installation rep Ricardo was also excellent