Very not professional. Seems like it's more of a scam than anything else. They lease to own the car…read moreto you if you miss even one payment without saying anything they tow your car after you talk to them leaving you stranded. Costing you another $200+ In tow fees. Not very friendly seems like the tow driver is high on some kind of drugs. Definitely not a place to go. Spend your money elsewhere.

This is THE WORST dealership I have ever been to! I WILL NEVER buy a vehicle from these people…read more They sell junk! They were rude, and wanted to get me into a piece of junk with 250k miles. Told me it ran great, but it clearly did not! I have heard of several other who have bought vehicle from them and they have broke down with 3 weeks. DO NOT BUY A VEHICLE FROM THEM. They do not know what customer service is. I would of given the NEGATIVE stars if I could. These people need to be turned into the BBB.

Wow! Amy Thiel of Helena Toyota is AMAZING! My husband and I were traveling from Banff, Canada to…read moreHelena and had a leak in one of our tires. We called ahead to see if the dealership could fit us into their schedule. Amy assured us they would work us in. On our way there, our 20,000 mile service reminder rolled up on the screen. When we arrived, we were greeted by other staff immediately because Amy was with another customer. Our Grand Highlander was taken into the shop immediately. While we waited they not only removed a nail and fixed the tire leak, they completed our 20K maintenance! We were speechless! I don't think we were even there for an hour. Kudos to Amy and her amazing team! We have never experienced the kind of consistent service with vehicle ownership as we have since purchasing our first Toyota in 2020. It was a no brainer to buy a second Toyota last year when our SUV was totaled. We are forever loyal Toyota customers from here on out. Toyota of Helena embodies true customer service which is challenging to find these days.

We're going in to get the windshield replaced on wife's recently purchased vehicle and she is…read morehappy. That makes me happy. All things considered, I'm happier - but am going to grade the dealership as a whole from now on. Thanks for coming through Amy.

This guy's nothing but a sleezy used car salesman. All he does is online searches using the car…read moresearch websites you can use and then tries to get you to buy the car for thousands of dollars more than the actual dealership is selling it for. The other problem is that he tries pushing vehicles on you that aren't what you're looking for. He tried pushing his kids truck on me and I was looking for a specific SUV??? The final straw was quoting me a price on a vehicle that was thousands more that the online price at the actual dealership where I had already seen it on my own. Stay clear

I HIGHLY RECOMMEND The Dealership Alternative!…read more It's NOT FUN looking for a used car. I've experienced high pressure salesmen all over town; salesmen not listening to what I want, but rather, trying to convince me to buy something they want to sell. Many dealerships are not forthcoming about prices and play a sort of "game" where they try to wear you down so you spend as much money as possible. I just bought a car through The Dealership Alternative and had the best used car buying experience EVER! I worked with Jennipher and she was great to work with. She listened to me, worked within my budget, and found a better vehicle than I ever thought I could afford.

I would give no stars if possible do not go here my husband bought a car from here was told there…read morewasnt anything wrong with the vehicle besides a coolant leak but it was fixed prior to purchase not long after we left it was showing low pressure for one tire when we took it in they had told us it looked like it was driven on for awhile well it was flat and it was very unsafe to drive on as we told them at the dealership we were going over 100 miles to get back home we ended up spending over 300$ just on tire to get back home to notice a leak of coolant coming out we then took olit in to be looked at and was told it would cost over 1000$ to fix the problem I mean if we were able to buy something more expensive we would have but with my husband only on disability and me not being able to work to take care of him and our young son we needed something reliable to be able to get to his Drs appointment and to get around town and all this was explained to them as he was purchasing it we told them what we had to spend and we're reassured that it was a good vehicle over and over so fast forward to today my husband went to the dealership to confront them about the multiple problems that the car has and they pretty much said they didn't care that as is means as is when we were informed that all the issues that the car had were already taken care of and fixed before the purchase so they just took advantage of a disabled person and want it all written off like it was my husband's fault for not knowing they were lying and on they way home the car broke down all the coolent ran out of it and would not start smoke was coming out of the tail pipe looking and smelling like it was on fire so now we have no car no way to get around and still they do not want to own up to what they did but oh well right you got your quick buck but at what price they should be ashamed of themselves for taking advantage of ppl just trying to get by with what they have So they told us lemon laws don't apply for used cars but this is what I found... Standard used car lemon laws do not usually apply, but you have strong legal protections. Because the dealer explicitly lied or misrepresented that problems were fixed before purchase, you are legally protected under fraud and deceptive trade practices laws, rather than standard lemon laws. Hmmm wonder who's right

From the owner: Buy Sell Trade Used Cars Truck’s and SUV’s and other toy’s.read more

I worked with the salesman Wyatt. He was very personable and easy to work with. He worked hard to…read moreget me the vehicle I was interested in at a price both the dealership and I were happy with.

Well, Lithia has done it again! After so many vehicles purchases there I keep coming back to where…read moreI'm taken care of. Sam is back too! And Zach helped Sam do everything right and deliver the perfect new truck. I needed to replace my truck again for a stronger one because I got a heavier trailer, and at first I thought I was going to get a slightly used diesel Ram 2500 because I needed more towing capacity, but after looking at everything, I decided on a dodge ram Laramie 3500. 23,000lb towing capacity and 4100lb payload capacity means I'm not going to have problems towing my new toy hauler! But that's just half the story. The other half is the level of service at Lithia from Sam and Zach and is unparalleled. Not only did they see to all the details I needed with my battery cable installation, but they personally drove my truck back and forth to auto trim design TWICE to get it outfitted with the extras while I was waiting for the sensors for the bumper install, and then they delivered it 15 miles out to my house when it was finally done. I highly recommend Lithia dodge of Helena. Ask for Sam or Zach and they will take care of you!

Changed to Kenny Simpson Nissan Do not fall for the lifetime…read morewarranty unless you have someone else do the maintenance.. They are sneaky and will most likely cause you to invalidate your warranty!!

Here's my process: Call 10+ dealers, get numbers on the vehicle they had I wanted, and my trade…read morein, compare those numbers, then reach out to the dealer that was my favorite vehicle, tell them what they have to match to earn your business. If they don't don't sweat it. Next reach out to the dealer you like the most and tell them the numbers they have to match to earn your business. Lastly, take into consideration, you're giving $1,000's of dollars to a company, a corporation, a dealership, and 2-5 employees at that dealership. I'd prefer to give my hard earned money to the location I like the people at the most. I didn't luck out here! I set myself up to get a great deal on my number 1 vehicle of choice from the dealership I preferred to buy from. I gave them my word on what it would take to earn my business, and they did exactly that! The salesman, Chris Partin, knew his stuff about the product he sold me, he was willing to meet me when best for my schedule, and was willing to text me, instead of call or email me. He didn't have to pressure me because I was upfront with him with what he needed to do to earn my business. It was my responsibility to earn my very best deal, I did that, Chris Partin at Robert Allen Nissan took it one step further than any other salesman I've met and asked the questions to find out what I needed to make this the easiest purchase I've ever had. Chris Partin is a guy who is willing to do what it takes to make you happy.

Best vehicle buying experience I have had. Wyatt, Ryan, Chris and Tyler and the whole team were…read moregreat to work with and super helpful. Will definitely go to them for future purchases.

I am writing this review about my experience purchasing a vehicle from Lithia Chevrolet GMC of…read moreHelena. I have bought many vehicles and had both good and bad dealership experiences. This was easily one of the worst. If my coffin is ever rolled through the doors of this dealership, it will be too soon. On July 31, I went to Lithia looking to replace my 2014 Malibu. I first looked at a 2020 Nissan Frontier and immediately noticed pushed-in fog lights and an active TPMS warning. The Carfax confirmed it had been in an accident. Seeing obvious issues that hadn't been corrected was my first red flag. I should have listened to it. The salesman then showed me a 2019 Nissan Armada they had just taken in. It had not yet been through Lithia's inspection. I took it to DJ's Automotive for an independent inspection. DJ's gave it a generally clean bill of health but reported it needed tires and front and rear brakes. I showed Lithia the inspection and made replacing the tires and brakes a condition of purchase. We negotiated a price under $20,000 and put the brakes and tires on the "We Owe." I explained I would be towing and wanted D-rated tires. I agreed to pay the difference for better tires. The next day, with Lithia's parts department, I selected BFGoodrich KO3s. I was told the Armada should be ready the following week. Then communication basically stopped. A week later, I discovered Lithia had installed cheap Kelly tires instead of the BFGoodrichs we agreed upon. What followed was finger-pointing between departments about paperwork. I insisted they honor the agreement. Eventually I was told the correct tires would be installed and the Armada ready August 11. August 11 came and went without a call. On August 12, I returned and was told it still wasn't ready. I asked to speak with the General Manager and was not allowed to. Instead, the service manager said their technician's bay was full and my Armada wouldn't be done until the next day. I again requested the GM. After the service manager walked away and returned, suddenly the Armada could be finished that same day. I returned at 5 p.m. and the BFGoodrich tires were finally installed. Then I was told I owed approximately $650 for the tire upgrade. I had agreed to $80 per tire, or $320. The additional amount apparently included mounting and balancing--even though the tires were being replaced because Lithia installed the wrong ones. I refused the additional charges and paid the agreed $320. Then I discovered Lithia had NOT replaced the rear brakes as agreed. Lithia said they only replace brakes below 3mm. I showed them DJ's inspection showing the rear brakes at approximately 2-3mm. Lithia said their technician measured them at 5mm. They suggested checking them again, so I did. This time the same brakes measured 4mm. Regardless of whether they were 2-3mm, 4mm or 5mm, my issue is simple: replacing the brakes was part of our purchase agreement. Lithia refused to replace them. The original salesman was the one bright spot in this experience, which is why I am intentionally not naming him. My complaint isn't about one mistake. The wrong tires were installed despite a specific agreement. Communication was terrible. I repeatedly had to visit for updates. I was asked to pay additional costs resulting from their tire mistake. The agreed-upon rear brakes weren't replaced. I received conflicting brake measurements. And I wasn't allowed to speak with the GM when requested. Any one of those things might be an understandable mistake. Taken together, they made this one of the worst vehicle-purchasing experiences I've ever had. I strongly caution anyone considering Lithia Chevrolet GMC of Helena to document everything promised, get it in writing, and have the vehicle independently inspected. As for their service department, I will not use it again. Ironically, I purchased Lithia's lifetime oil-change package. Fortunately, it can be used at other participating Lithia dealerships. That's exactly what I intend to do.

My 2022 Chevy 3500 Diesel LTZ Crew Cab I bought is awesome…read more.. Very happy everything works great. Tows my 5th wheel i purchased their also 2013 Keystone Cougar

If I could give negative stars I would. I will blast these guys any chance I get! Sold us a faulty…read moretruck that blew up within two weeks of driving it. Took it to their mechanic and he blamed the blown engine on us! Still has issues we've had it since November of 24. They aren't willing to help you they're nothing but a huge scam of a business. They're a consignment business and clearly don't check the vehicle for complications, or they patch it up with JB weld...literally! Don't care to make anything right...they just want money in their pocket at the end of the day. Greedy, greedy business and I hope no one decides to work with them. Hopefully they go out of business so they can stop scamming people!!

I took my 2024 mustang GT in for its second oil change and they only put in 5.5 quarts of oil in it…read morewhen it takes 10 quarts of oil ! I have drove it over 2100 miles with not knowing that they only put 42% of oil back into it. There was metal in the old oil and in the oil filter ! They said just go watch it from now on !

We've bought a F150 from the Helena Ford dealership, there was some recalls on some of the parts…read moreso we took it in and of course it took a couple of days for them to fix it, we went to pick it up and parts went flying everywhere when we were leaving, so we stopped and went back to them and couldn't get a mechanic to look at it, we tried to talk to the manager and he "wasn't there " we called them for 2 weeks and no one could or would help us. This is the worst dealership I've ever dealt with. If you want to do business with Ford trust me Go to Bozeman!