I took my 2024 mustang GT in for its second oil change and they only put in 5.5 quarts of oil in it…read morewhen it takes 10 quarts of oil ! I have drove it over 2100 miles with not knowing that they only put 42% of oil back into it. There was metal in the old oil and in the oil filter ! They said just go watch it from now on !

We've bought a F150 from the Helena Ford dealership, there was some recalls on some of the parts…read moreso we took it in and of course it took a couple of days for them to fix it, we went to pick it up and parts went flying everywhere when we were leaving, so we stopped and went back to them and couldn't get a mechanic to look at it, we tried to talk to the manager and he "wasn't there " we called them for 2 weeks and no one could or would help us. This is the worst dealership I've ever dealt with. If you want to do business with Ford trust me Go to Bozeman!

UPDATE 8/29/26: After my original review, I met with General Manager Ryan Tuttle. Ryan listened to…read moremy concerns and genuinely seemed interested in making things right. Lithia agreed to replace the rear brakes, and that work has now been completed. I believe in giving credit when a business corrects a problem, and Lithia ultimately honored the agreement. I appreciate Ryan's involvement and follow-through. That does not erase the original experience, but Lithia ultimately made it right, and they deserve credit for doing so.UPDATE 8/29/26: After my original review, I met with General Manager Ryan Tuttle. Ryan listened to my concerns and genuinely seemed interested in making things right. Lithia agreed to replace the rear brakes, and that work has now been completed. I believe in giving credit when a business corrects a problem, and Lithia ultimately honored the agreement. I appreciate Ryan's involvement and follow-through. My original experience purchasing a vehicle from Lithia Chevrolet GMC of Helena was easily one of the worst dealership experiences I've had. On July 31, I looked at a 2019 Nissan Armada that had not yet been through Lithia's inspection. I took it to DJ's Automotive, which found the vehicle generally sound but said it needed tires and front and rear brakes. I made replacing the tires and brakes a condition of purchase, and they were put on the "We Owe." Because I planned to tow with the Armada, I agreed to pay extra for BFGoodrich KO3 D-rated tires. Instead, Lithia installed cheaper Kelly tires. After considerable back-and-forth, they finally agreed to install the correct tires. Communication throughout the process was terrible. Dates came and went without calls, and I repeatedly had to go to the dealership for updates. When the correct tires were finally installed, I was told I owed about $650. I had agreed to $80 per tire, or $320. The additional amount included costs related to replacing the tires Lithia had installed incorrectly. I refused those charges and paid the agreed $320. Then I discovered the rear brakes had not been replaced. Lithia said they only replace brakes below 3mm. DJ's measured mine at approximately 2-3mm. Lithia first measured them at 5mm and later at 4mm. Regardless of the measurement, replacing the brakes was part of our purchase agreement. The original salesman was the bright spot in the experience, which is why I am intentionally not naming him. My complaint was never about one mistake. It was the combination of the wrong tires, poor communication, missed completion dates, additional charges caused by Lithia's mistake, conflicting brake measurements, and the failure to initially complete everything promised. I strongly recommend that anyone buying a used vehicle here have it independently inspected and get every promise in writing. That said, the story ultimately ended better than it began. After I met with General Manager Ryan Tuttle, Lithia reconsidered the situation, agreed to replace the rear brakes, and has now completed that work. That does not erase the original experience, but Lithia ultimately made it right, and they deserve credit for doing so.

I negotiated the price of a new Toyota Tacoma with this dealership over the phone while I was in…read moreCalifornia. After we agreed on the price, they asked me to put down a deposit of over $15,000. Since I had never seen or test-driven the truck, I asked if I could leave a $500-$1,000 deposit to hold it for five days instead. They refused. The next day, I agreed to pay the full deposit they requested. However, instead of honoring the agreed price, they changed the contract and increased the selling price before they would sell me the truck. That completely destroyed my trust in this dealership. After reading other reviews, I found that some out-of-state customers had similar experiences, where deals changed or vehicles were sold to someone else, leaving customers with wasted travel or pressure to buy another vehicle. Fortunately, I decided not to move forward. I ended up purchasing a brand-new Tacoma from a dealership near my home in California. Even today, I can still see the same Tacoma I wanted listed for sale, which makes me question why they tried to change the deal after we had already agreed on a price. I appreciate that they eventually refunded my deposit, but the overall buying experience was disappointing. I would advise out-of-state buyers to get every detail in writing and be very cautious before sending a large deposit.

I am very happy with the sales AND service departments at the dealership. I look forward to taking…read morethe car there for the services. I met more folks who work for the dealership, was able to get items taken care of and have already sent 2 people I know there but I won't mention any names. The window tinting makes it look like an entirely different car. The Nightshade package is nice as I would have bought black wheels for it anyway. Their being part of the package was kind of nice, and I can't complain about Bridgestone tires either. As for the entire crew at Toyota of Helena, thanks for coming through!

Wow! Amy Thiel of Helena Toyota is AMAZING! My husband and I were traveling from Banff, Canada to…read moreHelena and had a leak in one of our tires. We called ahead to see if the dealership could fit us into their schedule. Amy assured us they would work us in. On our way there, our 20,000 mile service reminder rolled up on the screen. When we arrived, we were greeted by other staff immediately because Amy was with another customer. Our Grand Highlander was taken into the shop immediately. While we waited they not only removed a nail and fixed the tire leak, they completed our 20K maintenance! We were speechless! I don't think we were even there for an hour. Kudos to Amy and her amazing team! We have never experienced the kind of consistent service with vehicle ownership as we have since purchasing our first Toyota in 2020. It was a no brainer to buy a second Toyota last year when our SUV was totaled. We are forever loyal Toyota customers from here on out. Toyota of Helena embodies true customer service which is challenging to find these days.

Changed to Kenny Simpson Nissan Do not fall for the lifetime…read morewarranty unless you have someone else do the maintenance.. They are sneaky and will most likely cause you to invalidate your warranty!!

Here's my process: Call 10+ dealers, get numbers on the vehicle they had I wanted, and my trade…read morein, compare those numbers, then reach out to the dealer that was my favorite vehicle, tell them what they have to match to earn your business. If they don't don't sweat it. Next reach out to the dealer you like the most and tell them the numbers they have to match to earn your business. Lastly, take into consideration, you're giving $1,000's of dollars to a company, a corporation, a dealership, and 2-5 employees at that dealership. I'd prefer to give my hard earned money to the location I like the people at the most. I didn't luck out here! I set myself up to get a great deal on my number 1 vehicle of choice from the dealership I preferred to buy from. I gave them my word on what it would take to earn my business, and they did exactly that! The salesman, Chris Partin, knew his stuff about the product he sold me, he was willing to meet me when best for my schedule, and was willing to text me, instead of call or email me. He didn't have to pressure me because I was upfront with him with what he needed to do to earn my business. It was my responsibility to earn my very best deal, I did that, Chris Partin at Robert Allen Nissan took it one step further than any other salesman I've met and asked the questions to find out what I needed to make this the easiest purchase I've ever had. Chris Partin is a guy who is willing to do what it takes to make you happy.

I worked with the salesman Wyatt. He was very personable and easy to work with. He worked hard to…read moreget me the vehicle I was interested in at a price both the dealership and I were happy with.

Well, Lithia has done it again! After so many vehicles purchases there I keep coming back to where…read moreI'm taken care of. Sam is back too! And Zach helped Sam do everything right and deliver the perfect new truck. I needed to replace my truck again for a stronger one because I got a heavier trailer, and at first I thought I was going to get a slightly used diesel Ram 2500 because I needed more towing capacity, but after looking at everything, I decided on a dodge ram Laramie 3500. 23,000lb towing capacity and 4100lb payload capacity means I'm not going to have problems towing my new toy hauler! But that's just half the story. The other half is the level of service at Lithia from Sam and Zach and is unparalleled. Not only did they see to all the details I needed with my battery cable installation, but they personally drove my truck back and forth to auto trim design TWICE to get it outfitted with the extras while I was waiting for the sensors for the bumper install, and then they delivered it 15 miles out to my house when it was finally done. I highly recommend Lithia dodge of Helena. Ask for Sam or Zach and they will take care of you!

This place is a joke. My ex husband wrote 2 stolen checks for 21,000 and 5,500. This business did…read morenot call to verify funds, verify with me since my name and number is the only party on the checks. He had no drivers license only an ID. No insurance!!!! He drove the truck off the lot and had it for 4 days before he put it in a ditch. This place is the worst.

Not a great experience! Got lied to screwed up paperwork and the main dealership in Butte barely…read moreresponded to complaints. Did end up with a decent vehicle but didn't more than it was worth is why 2 stars instead of 1

I was driving by this town and I needed a tire rotation and alignment the lady answer the phone was…read moreextremely nice they made room for an appointment . We were treated so nice and my kids played in the playroom (TV with DVD train track and so many toys )I am a happy customer! Thank you guys ... A happy family from Washington state.

My 2022 Chevy 3500 Diesel LTZ Crew Cab I bought is awesome…read more.. Very happy everything works great. Tows my 5th wheel i purchased their also 2013 Keystone Cougar

If I could give negative stars I would. I will blast these guys any chance I get! Sold us a faulty…read moretruck that blew up within two weeks of driving it. Took it to their mechanic and he blamed the blown engine on us! Still has issues we've had it since November of 24. They aren't willing to help you they're nothing but a huge scam of a business. They're a consignment business and clearly don't check the vehicle for complications, or they patch it up with JB weld...literally! Don't care to make anything right...they just want money in their pocket at the end of the day. Greedy, greedy business and I hope no one decides to work with them. Hopefully they go out of business so they can stop scamming people!!

This guy's nothing but a sleezy used car salesman. All he does is online searches using the car…read moresearch websites you can use and then tries to get you to buy the car for thousands of dollars more than the actual dealership is selling it for. The other problem is that he tries pushing vehicles on you that aren't what you're looking for. He tried pushing his kids truck on me and I was looking for a specific SUV??? The final straw was quoting me a price on a vehicle that was thousands more that the online price at the actual dealership where I had already seen it on my own. Stay clear

I HIGHLY RECOMMEND The Dealership Alternative!…read more It's NOT FUN looking for a used car. I've experienced high pressure salesmen all over town; salesmen not listening to what I want, but rather, trying to convince me to buy something they want to sell. Many dealerships are not forthcoming about prices and play a sort of "game" where they try to wear you down so you spend as much money as possible. I just bought a car through The Dealership Alternative and had the best used car buying experience EVER! I worked with Jennipher and she was great to work with. She listened to me, worked within my budget, and found a better vehicle than I ever thought I could afford.