Yelp 100 Challenge #27/100
We recently went to see Dr. Byron Izuka for our son that may have had a fracture. I called and left a message to try and schedule an appointment. Someone called no more than 10 minutes later and was so pleasant and nice over the phone. She was great. They had an opening that day and I was so happy!
We arrived in the office and there was about 4 people in his staff. The two gals in the front helped me with all the paperwork and they were really nice.
When we came in the nurse that helped us was very good with my son and was also very nice and friendly. When Dr. Izuka came in he was great. He informed me of what it was and explained to me the different types of injuries. I also liked it when he explained what my son needed to do to get better and asked my son what those were and why. That was good too. He said that it was good for him to know as if he didn't then he wouldn't really buy in to why he needed to do those exercises to be better in the first place. I thought that was great!
Also, my son was crying a little as his foot was sore and Dr. Izuka was sympathetic and caring about it. He tried to make my son feel at ease. Awesome!
Then one of the nurses saw him crying and tried to comfort him and gave him a kleenex and told us to take our time and they would schedule our appointment still inside the patient side of the office and not in the waiting room. I felt they did that because my son was crying and not feeling well. That was very caring of them.
Another nurse offered him a sticker to make him feel better as well.
When I left the office I realized I forgot to ask doc more questions. I called and they took down my questions and told me they would call me back that day. I was surprised as they were going to close in 30 minutes, but sure enough they called back. That is such great service and the nurse said to call anytime if I had any more questions. I don't usually get told to call anytime from a doctors office very often and I really appreciated them for that comment : )
Overall I really like the doctor and staff here at the Kapiolani office. I haven't been to his other office and Kapiolani is more convenient for me. Doctor Izuka and his staff is very nice and friendlier. I feel they have one of the more friendly staffs I've been too, and I've been to a bunch, as I assisted a bunch of doctor's offices on a computer project for my business.
Thank you Dr. Izuka and staff for making us feel like we're Ohana on just our first visit! We'll be looking forward to seeing you on our next visit. You guys ROCK! read more