Dr. Nitta and staff are incredibly friendly and flexible when it comes to making sure that you're…read moretaken care of as a patient. With every visit, he makes sure that you not only are physically well, but mentally too. This whole person type of care is just an example of his compassion as a doctor and this is also reflected by everyone who works in the office as well. This office truly takes you in as family and not just another patient in their files. Parking is easy as the office is served by a very large parking structure that is connected to the building. Paying for parking is also very easy as there are payment kiosks on every floor that take both physical and touches payment options. Appointments are fairly easy to get if you are in immediate need as they allow for same day or next day appointments if you call when they open. This has been an absolute life saver for times when you are feeling sick and would love to see someone right away.

I guess it's a sign to give a more update review with Dr Nitta since the last review was made 4…read moreyears ago. Have been coming to see Dr Nitta as my primary care physician for years now. Like the other 5 reviews, everything you read is all true. Dr Nitta is so easy to talk to and provides great care and suggestions to guide you to a healthier living. His staff are just as great as Dr Nitta too! Very friendly and easy to talk with. It never fails that when I leave the office, I'm always in good spirit. Parking is easy and no validation to the parking tickets you get upon entering. Pay your ticket by kiosk located on floor 1 and 3. Not sure if there's one on the 2nd floor since I never go to that floor anyways! Waiting room is small and cozy so don't bring your whole family with you cause theres like 5-6 chairs. On each floor tho, there's a waiting area next to the elevators. Anyways, here's to a 5 star update to this Yelp page!

Located in the Marie Savio bldg on Kaahumanu St in suite 315. It's difficult to reach anyone by…read morephone so recommend using MyChart for any correspondence. Dr. Ranola shared an office with two other physicians. Front desk help Jocelyn is efficient and friend. Dr. Ranola's MA Mara is a ray of sunshine. She's friendly, thoughtful and efficient. Dr. Ranola herself is exceptional. Kind, thoughtful and not quick to disregard your complaints or quick to over prescribe. Definitely a keeper.

Sadly as good as Dr Ranola is she has left the state of Hawaii. I wasn't informed of her leaving I…read moreonly found out when I tried to make an appointment. I wish her the best but now to find another Dr without having to wait 4-6 months.

Dr. Inouye is very knowledgeable, professional, and friendly. I couldn't have asked for a better…read moredoctor. She always has good suggestions and options for my health and never denied or just sent me home with ibuprofen. I've heard many stories of doctors that do it to patients... shame on you! Thank you for all your help Jill.....You're the best!!! Aloha!!!

11-19-2020 Two days after an ambulance ride to Pali Momi Emergency, was able to get an appointment…read morefor hubs. Dr. Inouye informed us that patient had 3+ fractures showing us on the X-ray taken prior. No surgery needed per her consult with surgeon, no pain meds prescribed. Icing for 20 minutes and OTC Tylenol advised as prescribed pain killers might delay healing. Dr. Inouye is very personable, easy to talk to, she said she doesn't do surgeries and goes every Tuesday to Straub Kapolei. We will continue to come to Pali Momi, Aiea. Return visit in two weeks with more xrays. First time that I can recall hubs will be off work for all 3 holidays this year. He is always working on holidays. He can barely walk nor move his fractured side without severe pain. Just call me, Florence Nightin' Gail- chief chauffeur, cook and body washer. Enjoy your holidays and keep safe. Stay off ladders, even Santa knows that. His reindeer land his sled directly in the rooftops. Take care and enjoy good eats.

Looove Dr Wu!!! He has a new MA Sandrene. We liked Wyette too…read more Parking is in the Bank of Hawaii area. Yes the old Toys R Us area. Entrance is on Pali Momi street. Walk into the double doors - immediately to left is ophthalmology. Lab is ahead on the right. Checkin is straight ahead. They have 5 people to assist. Dr Wu is an awesome PCP!! Easy to make appts on mychart or call the clinic.

The wait to see a specialist is 3-6 months. Their urology department is terrible. No response to My…read moreChart emails. When you do call them on the phone, it's a long holding time to get someone from the urology department. I called May 2026 to request a change in urologists since Dr. Lee was unresponsive and had an unreasonable rescheduling policy with Pali Momi imaging. They said they would get back to me with a "transfer of care" but they never did. They tried to get me to transfer to Castle urology, which is too far for me. I was told they are understaffed but THAT'S NOT MY PROBLEM. It's their problem, and Straub Pearlridge has made no attempt to resolve this. Don't bother to get a blood test at this clinic. Long wait times. I ended up leaving after waiting for 45 minutes. The clinic was packed with people who had the flu. Shortly afterwards, I caught the flu from waiting so long in a crowded, shared space with sick patients. Years back, I ran into the same problem with HPH Straub psychiatry department. I could only see a doctor once a month online for 10 minutes. Their talk therapists weren't taking new patients. 15-20 years ago, Straub was a decent system. But for certain specialists and clinics, they have gone downhill. I strongly suggest to avoid Straub Pearlridge, especially their urology department and for getting blood tests.

Being coming to this medical facility for over 13 years with the same internal medicine. Dr Mark…read moreNishihara. Very friendly knows he's field in medicine. Graduated I think from John A Burns of medicine. He's my PCP. He does share the office with other doctors as well. Located in Pali Momi Hospital Physicians Exchange side of the hospital. Parking is located downstairs of the hospital. But I always get dropped off so I don't pay for parking. Don't know how much the parking is. They're close on Saturdays and Sundays. Just Mondays to Fridays.

Located in the pali momi medical center, 5th foor, next to pearlridge, I've taken my kids here all…read morethe way since I gave birth to now. The pediatricians that take care of my kids are very knowledgable and caring. At first they saw Dr. Paul Chan. He was excellent talking to children and parents, and suggested certain shots for them to take and gave sound advice. Unfortunately, he retired and now my son goes to Dr. Ryan Chung. He is also very nice and will explain thoroughly if we have any questions. Although appointments are always scheduled far in advance, they will fit us in when they can if my kids are sick, and I am reminded by email or text for appts scheduled far in advance. The front desk is always on it and if I have a question, the assistant or doctor will call within a day, usually after or close to closing. If their primary dr is off, there are 2 others that cover so I don't have to wait or find another doctor. They have a 2 story play area for little kids, and a hand sanitizer in the waiting room as well. Paid parking is in the building, but I always shop at pearlridge so I park at the pearlridge parking lot instead.

If you want a Dr. that will listen to you, give you "real" advice without trying to make you come…read moreback for multiple visits just because, and is also very professional, personable and friendly. Then please don't hesitate to inquire on becoming a patient of Dr. Gabriela Ortiz-Omphroy. Me and my other half have been with her for at least 3 years now, and all I can say is that it has really been a great experience. Her team are really polite and they try their best each time to assist you with your inquires and concerns. Again don't hesitate to call, you won't regret it :)

I want to thank Dr. Ortiz-omphroy for always taking the time to ensure that my family is well taken…read morecare of. My parents, siblings, cousins, my husband, and I all go to see her because she really cares for her patients. The most recent example of this happened today. I called earlier to get an appointment for my husband to be seen and scheduled for a telehealth appointment for tomorrow. However, when I called back later in the day to clarify the number for her to call with her staff, she personally came on the phone after what I presume her to have overheard my call and asked me how my husband was doing and offerred to call him right after our conversation to see him sooner rather than later since she was still in the office. Who else can say that their doctor does such a thing to ensure you get cared for so quickly? Mahalo for taking care of him today, but thank you also for caring for us always. God bless and happy holidays.

I been seeing Dr Otaka for some years now. He's ALWAYS busy and have good reason to be, simply…read morebecause he's AMAZING. He gives his patients his all. VERY THOROUGH!!!! He listens and has pure empathy which is rare since I've been to other PCPs that just want to "turn and burn" their patients. Last year I had gotten a new type of insurance that restricted me from seeing (I was heartbroken) but now that I longer have that insurance coverage I can see Dr Otaka again (yay happy dance) His facility is spacious and clean. The waiting area is clean and can accolade quite a few people at one time. There is complimentary water and a tv to watch as you wait. The waiting rooms are clean and not cluttered although there are a few rooms with equipment. Don't let that fool you, it's not in storage it's made to be used by the doctors..... Please call to see if they are accepting new patients. He is quite busy so more than likely you'd have to book your appointment(s) a week or more in advance....

Been seeing Dr. Otaka for about 10 years now and I will say he is amazing. I will not change…read moreinsurance bc I refuse to see anyone else no matter the cost. I will follow him anywhere! When I started seeing Dr Otaka I had some issues I found myself in his office literally every week but he made me better and now I only need to see him maybe couple times a year. All his recommendations are awesome and helpful. Bc of his recommendations I am a proud mother of 2 amazing children "they have an amazing pediatrician, also his recommendation" He is easy to talk to and he listen to my needs and works with me. I have recommended all my family to him and they love him as well. I am greatful for his help and knowledge.

I had to switch pcp's and my insurance recommended this doctor to me. His location is convenient…read morefor me because I live in Kapolei. It was hard for me to find at first but he's located across from Shiro's and Bank of Hawaii in Waipahu on the corner and Times Super Market is right next to it as well. He doesn't have a receptionist and his work phone is his personal phone. He's not very good at phone etiquette and answers rather abruptly. I've gotten used to that, I'm just lazy to switch pcp's already. LOL I like him as a doctor he cares and gives good advice. When I need a doctors note for school or work he doesn't give me any hassle when I come in to get checked up on. His schedule is kind of all over the place so make sure to call. His office has no bathroom. There's free parking. Appointments are recommended.

He is a great Dr. He cares and know what he is doing. Always tells me what I need to hear and not…read morewhat I want to hear. The office is a small space and everything seems like he runs it himself. Receptionist duties to the doctor stuff. When I need an appointment he is usually able to see me within a day or two at the most. I just hate the parking situation here by the office but atleast there is a lot across the street where u can pay and park for cheap.

They are not taking new patients. They said they closed their physical location in December so are…read morenot taking new patients. I was really disappointed. Prior to that disappointing email, they asked if I was referred to them, I said no but found them on Google and Yelp. So, maybe they are only taking referrals?? Sucks.

OSR is great and their program works. I've lost 70 lbs and 34 inches since January. Shout out to…read moreDebbie Burr, my awesome health coach, for helping me get healthy and stay on protocol! She, too, has gone through the program and is very real and extremely encouraging. She really connects and gets to know her clients and will be there for you every step of the way. I no longer have the many ailments that were holding me back. It's great to feel so healthy and have so much energy. Ideal Protein works and is simple, all you have to do is follow and watch yourself transform.