We found our apartment through a website and, even though we struggled to contact the landlord, get keys from them, and communicate with the current tenants, Heather went above and beyond her role as the real estate broker to ensure that communication was made and everything was sorted out. She would have been within her right to leave it to us to figure things out, but she met us every step of the way to answer questions and figure it out. We've now settled into the apartment and are very happy with our choice. Thanks, Heather! read more