I recently purchased a home and the home inspector recommended addressing a concerning looking main…read moresupply line. I reached out to Randal for a replacement quote with a picture, and at 10pm at night, he promptly provided me a detailed description of the piping, and explained that he had in fact been the one to conduct the work on this piping years in the past (I assume he remembered the job simply from the picture??). The supply line is not a concern, and the fitting in question was actually a runoff drain line that was not under pressure. Randal, then explained that as the new owner, the 10 year parts and labor warranty transfers to me. Thanks for the honest and detailed response at no charge!

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Terrible experience with this company. I am in the process of buying a home and per my loan…read morerequirements I needed to have a water purification system put in and then have the water retested . On the day of install, he text me saying he was having a hard time finding a place to mount the equipment . I got back with the installer and asked if he was able to find a suitable spot to install it in the basement and tried confirming with him that the system he was installing would take care of all the water issues. He then got aggressive and told me he was "ripping" out all the equipment and leaving , also informed me he had already cut pipe and that all my piping was "f*cked. I called him on the phone to try and figure out what was going on and he cussed me out and when I explained that I was just making sure it was the correct system because my lender had sent me a checklist because I have to have it corrected by my closing date he then said "well you better have your f*cking lender install the system because I'm out of here." I apologized for the confusion and hung up the phone . Instead of explaining things in a calm manner he went irate. VERY unprofessional company . Will also be sharing this review on Google and my experience with the BBB. I NEVER leave bad reviews but I was shocked at how this company treats customers and want to warn others to stay clear.

We have been dealing with a complicated water issue at the house we purchased 2 years ago. We had…read morecontinued service with the same company that installed and services all of the equipment. With multiple visits to the house, tons of water testing, hundreds of dollars spent on different suggestions to fix the issue, nothing was resolved. We decided it was time to seek out more water professionals in the area. John Moore responded to our call immediately, came out to the house, and investigated the issue. He was extremely knowledgeable and thorough. He went above and beyond and found what we think could be the root of the problem! He even contacted us after hours to share more literature and documentation that supports his theory. The service that he provided was absolutely immeasurable. We wish we would have contacted him 2 years ago! We will definitely contact John for all of our future needs.

I contacted Foster Well and Pump company after a snowstorm yesterday left us with no water from our…read moreWell system. Another contractor had come over during the day and installed a new pressure tank switch. Just after the installation the water was off again. The contractor told us we needed to spend $1200 to have our service line pressure tested. And if the service line was leaking, it would cost $13,000 to install a new line. (The house is only 19 years old.) A neighbor recommended we call Steve of Foster Well Company. I explained the situation to him and he spent an hour on the phone with me explaining how I could do the pressure test myself for free. The Well system checked out OK and Steve recommended I check our outdoor hose bib connections and our toilet valves. I found out the problem was a leaking hose bib in the backyard. Our system has been restored to normalcy and we can't thank Steve enough for his help on the phone. If we ever have any other well problems, we would definitely call Foster Well and Pump company first.

After several requests for the original well driller to come back and finish his work of installing…read morea pump and pressure tank I called Foster Well and Pump. They were very professional, addressed my request the same day and scheduled the installation within the same week. When I arrived 8 AM, at the new home the two-man crew were unloading their equipment. Even with a glitch I had created myself by supplying a damaged electrical conduit, they were able to complete the installation within two and a half hours. Very Professional! I would not call anyone else.

We have very hard water. I was resistant to getting a water softener at first, but after having…read moreClearwater install their recommended system I am I fan of the product. The system itself is a quality system, low maintenance, with a very good warranty. The technician (Jack) that came and tested our water and ultimately sold us our unit was professional, good communicator, & patient. I can see why he is where he is. What I'm dinging this company on is the install. It is clear to me that they are used to doing installs in the basements and not in finished rooms (we live on a slab). The technician (Kevin) was polite and informative, but refused to consider using a stud finder (which is clear in one picture) and was set on his ways of installing. The wood they used to mount the filter to the wall looks like they got it out of a dumpster. I would have preferred a nicely cut board for the price we paid for this unit (not cheap). The holes denoted around one of the lines was a challenge to fill. They were left "as is" when Kevin was done. Ignore the big hole in the wall. That is normally covered by a face plate. They didn't do me any favors when they cut that awkward small hole which is going to be a challenge to make look pretty. I'm pretty decent at drywall repair, but this won't look prefect when I'm done. Frustrating to the say the least.

Fantastic service right after Christmas! It was a time that could have been impossible to find…read morehelp. The owner came to my home's rescue, connecting my new kitchen and bathroom sinks to the water lines, making a complicated job look easy. Complete competence and perfection!

Eric was prompt, efficient, friendly and professional. His work was great. I was very pleased!read more

You will not find a better plumber in the Charlottesville area. Professional, personable, and…read moreextremely knowledgeable. If you want it done right call Todd. Dave Campbell Afton, Va

Great, fast service. Price was fair, will use them again for bigger jobs. Big thanks to Toddread more

Couldn't have asked for better customer service from their office staff to field crew. The HVAC…read moreinstallation crew showed up on time, finished within the time frame I was given. Very friendly and professional.

From the owner: Dansey Plumbing & Heating has been serving Charlottesville, VA, and surrounding areas since 1958…read more We provide 24-hour emergency services for all your plumbing, heating, and cooling needs. Our service areas include air conditioning, heating, gas lines, water softeners, house zoning systems, air filtration, and air purification. We are committed to providing excellent customer service, and we offer free work estimates. Trust us for your high-energy efficient systems, new construction, air conditioning upgrades, duct work, and more. Call us today for more information.