Great for selection and pricing. I've always found what I was looking for. I have been shopping…read morethere for years, and I always go there first. I can't say the same about pet store in my area. I found them overpriced and minimal products. That's why I go to Pet Supplies, I always find what I need.

Getting a home delivery from this location is perfect they bring it to you the same day they placed…read moreit at your front door they give you a thank you note it's efficient and they do it extremely well

I always drive past this store as it's kinda tucked away off the intersection. I was on my way home…read moreand remembered my kitty needed some food. This location was in the same direction as my home so I decided to stop by. Pros: I do like how the store is clean and easy to navigate. As far as I could tell there was only one person working the floor, but he was friendly. Con: the only con I found here and unfortunately it's common amongst most pet stores is most items are catered to dogs. This isn't to say that their cat selection is small, it is a pretty decent size but the options still felt somewhat limited. But on the bright side I did see a sign that stated "more cat food coming soon" so that's promising. I'll have to come back to check on the new inventory updates!

Unsafe & terrible customer service. Every couple of years I look forward to shopping here. We fly…read morein from Los Angeles to visit family in the area. Today was the last time I will shop here. I walked in the door and there was a medium sized OFF LEASH dog following someone around about ten feet from the owner or employee, not sure. I asked to leash the dog. They said "oh don't worry" then I said my dog is not safe around off leash dogs. Not true but I don't trust people who feel that off leash animals in a pet store are safe. This is beyond unprofessional. The store employee told me not to worry about it. Um... what? Maybe this is an Illinois thing? I don't know this dog, mine is on leash. That's not a safe way for dogs to meet. So basic. I should not have to ask- in a pet store to put a dog on leash. I proceeded to ask where the leashes were ironically, and really felt uncomfortable - I was interrupting a conversation between two employees or an employee and a customer (person in purple scrubs who looked like they worked there.. I'm really not sure, but after having to insist that I did not want to bring my dog in with an off leash dog, the whole experience was pretty terrible. Honestly, I'm so disappointed. I look forward to going to the store every time I visit the state and I will just find another one. At minimum I should feel like my dog is safe while I shop. Oh lastly I asked to use the restroom and was told it was out of order, and they did not have a public bathroom - meaning that they had a private one that we were not able to use. Which seems fine unless of course the public one is out of order. No suggestion of an alternative. I can't believe I drove 45 minutes to go to this store. The store itself looked pretty bad. Most of the shelves were half empty. They had some cute toys, but I'd say 50% of the hooks were empty. So much for supporting small businesses. At least at Petco I'll have a bathroom, dogs will be on leash, and someone who works there might actually help me find what I'm looking for.

Love the staff here and that they have free delivery for a $50 purchase!! Such cute toys and really…read morehelpful to have a delivery service, especially with the crazy weather rn.

Visited this shop today since my friend recommended it. I was impressed with the neatness &…read morecleanliness of the store. The staff is very friendly & very knowledgeable of the items they sell. She had many recommendations. I felt like they genuinely cared about getting the right product for my pet. I will be back in.

Had it ready when promised. Very nice to deal with. Everything was good with the purchaseread more

Thank you Anthony for taking the time to show us Petsafe Easy Walk no pull harness and to explain…read morethe benefits of the harness. Also thanks for taking the time to show us how to put the harness on our 4 month old 28 lb German Shepard Mix puppy. This is why we continually shop at Petsmart with our first dog Timmy and now Archie because the employees no what your dog needs and to out of their way to help you. Also thank you Ali for training our dog Archie in "puppy classes"

It's a great place to go and meet dogs before you adop. I went in the other day and meet a little…read moremini dachshund that was so cute and we are thinking about adoptin.

Petland Batavia sold me a sick contagious dog. Dog was purchased and had kennel cough that was so…read morefar along it turned pneumonia. Petland and their "warranty" will not cover any care outside of a basic medication that this dog needed to get better and breathe. very disappointed and feel this is unethical that they will not pay for a sick dog they sold. I will never return and you should think twice before buying from this store.

Maria and Lupe are the BEST! We adopted a bearded dragon for my daughter's birthday. They were so…read morepatient and kind with us, making sure my daughter was educated on how to care for her new pet and felt comfortable before leaving the store. Though we had done plenty of research before deciding on the pet we were getting, Lupe asked many questions to ensure this bearded dragon was right for our family. If you are looking for a new addition to your family, Critters is the place to go!

Pets have gotten much better treatment, not as great as it could be but better than most pet…read morestores. They also were extremely kind to me when I had a problem with my rat I had just adopted.

My dog had been going there for years without incident. During one visit, another dog bit him and…read morehe was taken to the veterinarian. I was required to pay the veterinary bill after being told the incident was my dog's fault, despite his having no prior history of aggression or issues. Since then, we have moved to PetSuites Naperville, where our experience has been significantly better and we are much happier.

This is the best, most stocked, easy to locate products and learn about their additional services,…read moreone stop shopping experience. If you love your pet and been looking for a wide selection etc etc.. This is a large pet goods shop. Randomly visiting the area and after walking my canine niblings (sister's) at Naper Riverwalk wanted treats and ice cream. They offer singles and packs. Ben & Jerry's or a probiotic mix sorbet. These dogs love both but you should allow the novelty to melt a little before serving.

Not very friendly staff they are too busy stocking up merchandise so when you walk in you just have…read moreto ask for things I like the store in Naperville there all staff extremely friendly and also they help you to pick the right items I also love the store at down town Naperville and the one on Wheaton the two guys are very friendly

Came in for the first time today & was instantly in love with how cute it was. I could tell the…read moreprices were a little higher but it looked like the food products were superior & even the toys looked like they had been vetted. Also, everyone working seemed eager to help and really kind. I purchased an octopus toy that was advertised as extra durable and around $20. This was the fastest my dog has ever ripped up a toy so it was definitely not more durable. Within an hour it was shredded so I called the store to see if they would offer a refund or store credit but they told me no. I think the obvious waste of $20 should have warranted something in return. No matter how great the store is or how kind the employees are, there should always be ownership when something is faulty or falsely advertised.

DO NOT BRING YOUR DOGS HERE. I came in and asked for the specials. Me and my sister were told that…read moreI could do the 19.99 special which is the ONLY reason I booked. I thoroughly explained to them how i rescued this furry friend from a pretty messed up living situation and how I appreciate the special because I've been spending A LOT to make sure he's okay. I made my appointment and came back the next day. Just to be charged a total of $40.47 after service. I asked why and was told my dog was too old for that special. I asked if it could be honored because that's what I was told AND the only reason why I booked and she declined multiple times. Just for my dog to still be damp, loose hair and dandruff all over him and he smells like wet dog. He doesn't smell like he was just given a BATH. IM livid. DO NOT BRING YOUR FURRY FRIENDS HERE

So I strolled into this Petco in North Aurora and oh boy did they have some nice fish. Aside from…read moresome nipped fins and overcrowding of aquariums, the fish looked stellar. I was looking for some South American cichlids, and wasn't disapointed. I bought three fancy Angels , two blue rams, and three Jack Dempsy fish. Upon inspection of the fish after netting, it was noted that the operculum of one angelfish was mishapen, a classic sign of inbreeding. Two angelfish did not survive the night. ALL of the other fish are thriving. I have a 55 gal with two box filters, Aqueon and Tertra. I constantly check water samples and do regular water changes. When the sales associate questioned me about my setups, I replied I currently have 4 tanks. The fish I bought went into the 55 gal to join two mature angelfish, 3 Cory cats, and a mini pleco. I mentioned the mishapen operculum and the sales associate said the fish could be returned if it fied. Upon returning the next day, I presented the dead livestock and receipt. I wanted to replace the livestock, not a monetary refund. I was escorted to the fish tanks, and the sales associate starts giving me the third degree. "What kind of tank? Do you have a water sample? How many fish in the tank?" I answered all these questioned yesterday upon my initial purchase. The sales associate was not nice, had an attitude. I replied, "What difference does it make? I want to replace the fish I bought yesterday." The reply was "I have to know. I do not want the fish mistreated or abused." Followed by, "I do not have to sell you a fish!" My money was credited to my account. I found out the sales associate helping me in this instance was THE MANAGER! Two nice sleeves of green ink on both arms with skulls and other questionable figures. And then I remembered...about a year and a half ago I bought a fish. A hybrid retail/rainbow shark mistakenly advertised as a pure bred redtail shark. Anyway, upon the netting of the redtail, I remarked, "I hope he likes his new tank." To which the sales associate declared, "the fish is whatever it identifies as." Oh boy, here we go! Now I see the light. Heterosexual straight white men are not welcomed at this Petco. The manager told me herself as I walked out of the store. Passive aggressive does not quite sum it up. I called the customer service line on the website...offshore in the Phillipines. Needless to say, regardless of what Dee from the islands told me, no one from corporate called me. To sum it up, if you are of a type that likes alternative lifestyles, you are welcome at the Petco in North Aurora. I felt degraded by the manager, she was admonishing me in front of other customers. All because I did not agree with her initial interrogation of my fish keeping abilities. I have to add I am college degreed in biology. Ichthyology was very interesting. Loved Zoology. I do not like tyrants, wherever I run into them. And I do not like being treated shabbily. Again, alternative lifestyles welcome. Straight people welcome if you like verbal abuse. 2 stars given for quality of fish.

This bakery is 5 YEARS old! I cannot believe I have never tried it…read more In a pinch for a red velvet cake I made a call the day before and YES! They could do it. I got a whipped filling and buttercream frosting. This cake was moist and the frostings were so good! The options of cakes and fillings- never ending! I had to hold myself back and not buy anything else. I did grab myself a cherry bar. Tiny tart - Loved every bite. Go get yourself something tasty!

I don't know how I didn't know about this spot before! Thanks to my friend for introducing it to…read moreme! Stopped in on a Sunday and it was pretty busy! A lot of people were in and out, which is great! The staff were nice and the line moved really fast! I got a quick glance and what was available so I knew what to get so that I wouldn't feel pressured once it was my turn. There were so many different baked goods to choose from! Although, I decided to get a paczki since I usually can never get them when they are available because of work. I got the key lime and strawberry one. Both were delicious. I had one the same day and the other one the next day and it was still just as good! I'll have to come back to try some of the other baked goods!