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    It's so Fluffy

    5.0 (10 reviews)
    Open 10:00 am - 8:30 pm
    Updated 3 months ago

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    Layla ready for her birthday
    Tara M.

    This was my first encounter going It's so fluffy, i went to one of the temporary stores at Yorktown center with the intention of looking a cake for my fur baby's birthday. To my surprise they carry so many awesome things for your pet in the store. I purchased a birthday cake that came with a candle and an additional treat for my Layla. Layla absolutely loved the cake, made a mess eating it and was looking for more when it was gone (LOL). I will definitely be back for more purchases and to top it all I they they were reasonably priced!

    Raquel M.

    I heard about a store that carries pet treats at the Bolingbrook Promenade and went there yesterday and I am sooo glad I did. The store is adorable and well organized. The treats look good enough to eat in the bakery for me My papillon loved the banana muffins and my cat of course enjoyed his catnip. The store has more than treats pet beds, Halloween costumes, shirts, travel bags, leashes, collars, hats & mugs with the store logo. They also have an adjoining store for pet pictures!!!! Also the women that was working - sorry I forgot your name :( was the most nicest accommodating person & great service and made our first visit a nice experience. We will be back

    Dog treats for my dog
    Jan B.

    The owner is fantastic and my dog LOVED the peanut butter treats from here. They have all kinds of flavors that I'm sure any dog would love!

    Nala's squads 2nd birthday!  Millie, Meeko, Russell, Cubbie, & Lucky

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    5 months ago

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    1 year ago

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    6 years ago

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    5 years ago

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    8 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    Ask the Community - It's so Fluffy

    Review Highlights - It's so Fluffy

    I heard about a store that carries pet treats at the Bolingbrook Promenade and went there yesterday and I am sooo glad I did.

    Mentioned in 2 reviews

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    Healthy Pet Store Aurora - Store front

    Healthy Pet Store Aurora

    (67 reviews)

    I always drive past this store as it's kinda tucked away off the intersection. I was on my way home…read moreand remembered my kitty needed some food. This location was in the same direction as my home so I decided to stop by. Pros: I do like how the store is clean and easy to navigate. As far as I could tell there was only one person working the floor, but he was friendly. Con: the only con I found here and unfortunately it's common amongst most pet stores is most items are catered to dogs. This isn't to say that their cat selection is small, it is a pretty decent size but the options still felt somewhat limited. But on the bright side I did see a sign that stated "more cat food coming soon" so that's promising. I'll have to come back to check on the new inventory updates!

    Unsafe & terrible customer service. Every couple of years I look forward to shopping here. We fly…read morein from Los Angeles to visit family in the area. Today was the last time I will shop here. I walked in the door and there was a medium sized OFF LEASH dog following someone around about ten feet from the owner or employee, not sure. I asked to leash the dog. They said "oh don't worry" then I said my dog is not safe around off leash dogs. Not true but I don't trust people who feel that off leash animals in a pet store are safe. This is beyond unprofessional. The store employee told me not to worry about it. Um... what? Maybe this is an Illinois thing? I don't know this dog, mine is on leash. That's not a safe way for dogs to meet. So basic. I should not have to ask- in a pet store to put a dog on leash. I proceeded to ask where the leashes were ironically, and really felt uncomfortable - I was interrupting a conversation between two employees or an employee and a customer (person in purple scrubs who looked like they worked there.. I'm really not sure, but after having to insist that I did not want to bring my dog in with an off leash dog, the whole experience was pretty terrible. Honestly, I'm so disappointed. I look forward to going to the store every time I visit the state and I will just find another one. At minimum I should feel like my dog is safe while I shop. Oh lastly I asked to use the restroom and was told it was out of order, and they did not have a public bathroom - meaning that they had a private one that we were not able to use. Which seems fine unless of course the public one is out of order. No suggestion of an alternative. I can't believe I drove 45 minutes to go to this store. The store itself looked pretty bad. Most of the shelves were half empty. They had some cute toys, but I'd say 50% of the hooks were empty. So much for supporting small businesses. At least at Petco I'll have a bathroom, dogs will be on leash, and someone who works there might actually help me find what I'm looking for.

    Petco

    Petco

    (30 reviews)

    DO NOT BRING YOUR DOGS HERE. I came in and asked for the specials. Me and my sister were told that…read moreI could do the 19.99 special which is the ONLY reason I booked. I thoroughly explained to them how i rescued this furry friend from a pretty messed up living situation and how I appreciate the special because I've been spending A LOT to make sure he's okay. I made my appointment and came back the next day. Just to be charged a total of $40.47 after service. I asked why and was told my dog was too old for that special. I asked if it could be honored because that's what I was told AND the only reason why I booked and she declined multiple times. Just for my dog to still be damp, loose hair and dandruff all over him and he smells like wet dog. He doesn't smell like he was just given a BATH. IM livid. DO NOT BRING YOUR FURRY FRIENDS HERE

    So I strolled into this Petco in North Aurora and oh boy did they have some nice fish. Aside from…read moresome nipped fins and overcrowding of aquariums, the fish looked stellar. I was looking for some South American cichlids, and wasn't disapointed. I bought three fancy Angels , two blue rams, and three Jack Dempsy fish. Upon inspection of the fish after netting, it was noted that the operculum of one angelfish was mishapen, a classic sign of inbreeding. Two angelfish did not survive the night. ALL of the other fish are thriving. I have a 55 gal with two box filters, Aqueon and Tertra. I constantly check water samples and do regular water changes. When the sales associate questioned me about my setups, I replied I currently have 4 tanks. The fish I bought went into the 55 gal to join two mature angelfish, 3 Cory cats, and a mini pleco. I mentioned the mishapen operculum and the sales associate said the fish could be returned if it fied. Upon returning the next day, I presented the dead livestock and receipt. I wanted to replace the livestock, not a monetary refund. I was escorted to the fish tanks, and the sales associate starts giving me the third degree. "What kind of tank? Do you have a water sample? How many fish in the tank?" I answered all these questioned yesterday upon my initial purchase. The sales associate was not nice, had an attitude. I replied, "What difference does it make? I want to replace the fish I bought yesterday." The reply was "I have to know. I do not want the fish mistreated or abused." Followed by, "I do not have to sell you a fish!" My money was credited to my account. I found out the sales associate helping me in this instance was THE MANAGER! Two nice sleeves of green ink on both arms with skulls and other questionable figures. And then I remembered...about a year and a half ago I bought a fish. A hybrid retail/rainbow shark mistakenly advertised as a pure bred redtail shark. Anyway, upon the netting of the redtail, I remarked, "I hope he likes his new tank." To which the sales associate declared, "the fish is whatever it identifies as." Oh boy, here we go! Now I see the light. Heterosexual straight white men are not welcomed at this Petco. The manager told me herself as I walked out of the store. Passive aggressive does not quite sum it up. I called the customer service line on the website...offshore in the Phillipines. Needless to say, regardless of what Dee from the islands told me, no one from corporate called me. To sum it up, if you are of a type that likes alternative lifestyles, you are welcome at the Petco in North Aurora. I felt degraded by the manager, she was admonishing me in front of other customers. All because I did not agree with her initial interrogation of my fish keeping abilities. I have to add I am college degreed in biology. Ichthyology was very interesting. Loved Zoology. I do not like tyrants, wherever I run into them. And I do not like being treated shabbily. Again, alternative lifestyles welcome. Straight people welcome if you like verbal abuse. 2 stars given for quality of fish.

    It's so Fluffy - petstore - Updated May 2026

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