I came in yesterday because my third lobe piercing had swollen badly around the hoop, essentially swallowing the jewelry. The staff recommended switching to a bar, which seemed reasonable at the time, but they chose one that was far too small. Less than 24 hours later, my ear was hot, red, painful, and swollen to the point where the bar was almost completely embedded. This was both alarming and extremely uncomfortable.
On top of that, I had just spent $150 here yesterday on the purchase, only to have to pay again for multiple Ubers back and forth to fix a problem that should never have happened in the first place if the correct jewelry had been used. When I came back today, instead of professionalism and care, I was met with rudeness and dismissiveness. Rob Ford, the piercer who helped me, was passive-aggressive, treated me as though I wasn't a loyal customer, and even tried to blame the issue on my headphones rather than acknowledging that the bar they chose was far too small. To make matters worse, he was rude to me simply for arriving less than five minutes early to my appointment, which felt completely unnecessary and unprofessional.
What makes this worse is the complete lack of accountability. I was not offered a refund, a free replacement bar, or even a sincere apology for the pain and inconvenience this caused. As a nearby college student and a loyal customer who has trusted this shop, it's shocking to be treated with so little respect.
The service I received was unprofessional, hostile, and dismissive. For a business that deals with something as sensitive as piercings, the lack of care is unacceptable. Considering how painful and potentially unsafe the situation was, it should have been handled immediately, respectfully, and with accountability.
Never again. I will not be returning, and I strongly recommend that others take their business to a shop where staff treat their customers with professionalism, respect, and responsibility. Not only is Rob extremely rude, it was to my surprise to find out that he is co-owner, thus establishment is extremely unprofessional and needs to be evaluated. read more