Laurence, Boxy Bikes owner, was super helpful and responsive as I made my plans to visit Ithaca. I…read morewas able to rent a Boxy bike online and use my PayPal account. The rental includes a helmet and bike lock. I'm more comfortable riding a tricycle at home for running errands, but Laurence was very patient as I became re-accustomed to riding a two-wheeler, helping me find a bike that was the right size for me, adjusting the seat and handle bars, and walking me through how to charge the bike and use the electric throttle. The electric motor was very helpful as I rode around Itacha's steep hills. All in all, the rental process was easy and the bike was fantastic!

the staff at BB have been super helpful when I have been in to get my bike fixed, or to check on…read morepurchasing things like front or tail lights, a pannier rack and bag, etc. I'm really glad this place is in a convenient space downtown near the Commons. Though I've only tested the rental bikes (including electric!) I haven't needed to rent one as I have my own--but such a great option for people visiting town, especially now with the Cayuga Waterfront Trail and other bicycle infrastructure that make conditions here better. People are newer to biking, especially those with kids, surely appreciate these improvements. When I have had one of my two bicycles serviced there (numerous times by now) the turnover time is quick and the prices are reasonable. I'm taking my winter bike in to Boxy Bikes tomorrow for some service before that road salt comes out! A great, reliable Local Bike Shop!

There was wayyy too much stuff for the space and it ended up feeling very claustrophobic in here…read moreand unorganized. I was stepping over stuff on the floor and brushing against hanging clothes. A lot of the clothes were also in bags, and I'm not sure how people would know what they're looking at without fully unwrapping them which seemed impossible in the space. It ended up feeling really junky and I got out of here as soon as possible. It would work for them if they cleaned up a ton, displayed their clothes differently, and put away about half of the stuff out.

If I could give this less than 1 star....went in browsing and at first was greeted by owner. My son…read morefound a north face zip that he liked and wanted to try on. Owner pointed out it was a women's item (which at first as being helpful) and when we asked if there was a mens version and he said no and then a bizarre interaction ensued. Basically the owner got AGGRESIVE insisting that MEN don't buy WOMENS clothes (um, what) also it's a black zip up so...zip it. His ridicule of my 16 year old escalated and as we decided to leave and not give any $$$ to this man (who started out cranky but legit is mentally unwell and possibly dangerous), he started approaching us to the point that I put myself between him and my daughter. We felt threatened and unsafe and needless to say wouldn't return if our lives depended on it. How this biz is still open is an utter shock. Clearly Ithaca isn't the community I thought it was to allow this place to stick around.

I don't know too much about bicycles, but it's obvious that this place is an Ithacan gem. Among my…read morefriends are some serious cyclists, so I've made many a trip up to Glen Swan's with them, and they absolutely swear by his work. They're road bikers and they buy parts, gear and clothing, and occasionally place orders with him (I'm pretty sure Glen does the whole spectrum of bikes, though). Glen does the repairs they don't know how to do - serious stuff, as Jennifer said. Glen also sells whole bikes in addition to parts at whoppingly awesome prices. He and his wife (and their two dogs) are extremely friendly, and Glen is extremely helpful to his customers as they make decisions or ask for recommendations. Also, Glen barely marks up his stuff, so if you're willing to make the trip up to his house (the drive is gorgeous), his prices are worth it. He prefers cash and is open from 5:30-8:30pm Monday-Thursday these days.

I called Swan Cycles on a Thursday afternoon because my bike wouldn't stay in gear. I needed my…read morebike for an even Saturday, but Swan Cycles is only open Monday-Thursday (until 8:30PM). Talking on the phone for 5 mintues I explained my problem and the age of the bike (an old racing by from the 1970's). When I told the man on the phone the age and style of the bike, he said "Oh, that means it uses [some different mechanism to shift than newer bikes]. I was told to try tightening a small pin up by the gear lever. Lo-and-behold, my bike is fixed! I am seriously impressed by Swan Cycles' knowledge and customer service (he waited while I flipped my bike upside-down to pedal and change gears). I would highly recommend Swan Cycles to anyone wanting great customer service from a knowledgable team.

Wow, this place is super efficient with nice bikes and great kayaks. The gentleman who helped us…read morewas efficient and kind. He brought the bikes to us and made sure they fit to our liking. Then, we kayaked on a lovely canal filled with ducks, fish jumping, muskrats, and a beautiful kingfisher. This is a great vacation thanks to Shoreline!!!

New kayaks, friendly service, online delivery and pick up. Reasonable rates. We had a great family…read moretime on Keuka Lake.

Super helpful! I had my own bike and a flat tire. He filled up my tire for free and would not…read moreaccept a tip. Very professional. Thanks so much.

So here's the deal......I have known Paul for well over 35+ years ever since he worked at a bike…read moreshop on the Arnot Mall. He always was soft spoken, sincere, trustworthy, and knowledgeable. Following him through these years to where he is now proves that his traits as a businessman hold true to this day. He always shows that going beyond what is typically expected is normal for him. Great guy!

I've been going to Kingsbury's since he was on South Main St (30 years ago). I have never had a…read morebad experience with them. Paul and his staff are skilled and courteous professionals.

I've been here a couple of times already for a helmet and an inner tube. The owner Tom is super…read morefriendly and helpful. It's more of a bike shop people like to stop in to say hi because of good experiences. He's been helpful getting the exact price point and quality. Don't be fooled by the size and selection. They have affordable options available and also some really super high end products. Some really amazing bikes and service. I definitely recommend stopping in and getting set up with a new ride. They have plenty of E-bikes to get up those Ithaca/Cornell hill.

I never post reviews but felt the need to share:…read more I took my bike in to have work done, I use it everyday to get to work. They shop seemed good and knowledgable in bikes. I give two stars for the timeframe and customer service: Bike was brought in Friday afternoon, I was told by the mechanic it would be started/looked at over the weekend, -then I was told monday, -then I was told later in the week (his reason was "it is a long job so we need to set time aside") I called them to check when it would be done and if the parts I brought were compatible however they had not started yet, so I called a second time to see. **The man proceeded to yell at me over the phone, he repeatedly told me: that he "works 100 hour work weeks," I need to stop asking him for a timeframe I should "take the bike back now" and that I waste "10 minutes every time I call him" He was not able to give me a timeframe and told me to wait to be called when he gets to it. I was excited to work with them and have a reliable local shop, unfortunately that will be found elsewhere.

The workers here are super friendly and very helpful. I got some new cycling shorts here that I…read morelove, and it was cool learning about the trek app.

Amazing service and customer care! Once you experience this establishment, it will be difficult to…read morepatronize other bike shops! Unmatched personal attention. They cannot stop themselves from sharing their immense knowledge.

Terrible! Dropped a bike off for repair after a month called and he said he was waiting on the…read morepart. Another month goes by and I hear nothing so I call again now all of the sudden he can't get the part despite the last convo being we were just waiting on it. He lies and has terrible business practices. Don't go here!

Store indicates it is open, but was locked. No hours of operation posted. Wheels piled against one…read moredoor and supplies and bicycles inside are in shambles.