Experimax and, specifically, its manager Sean Bomford are, by far, the best computer experts I've had the pleasure of dealing with in Florida. Sean is obviously a skilled pro at fixing laptops -- both Apples and PCs (mine is a PC). He is extremely knowledgeable and logical, and he will not give up until he solves his customer's problem. On top of all that, he's a very good-humored, pleasant person to work with, a good listener who's willing to put his imagination to work to solve your problems, and a fantastic explainer (I'm not very good with computers, but Sean patiently and thoroughly explained everything I needed to know). My own computer problem was that we could not retrieve my most recent Outlook Contacts file from my old hard drive that had crashed. I had brought the hard drive to perhaps six different, independent PC repair services before Experimax. None of them were able to retrieve my old Contacts. Then I was lucky enough to walk into Experimax and find Sean. It took him a long while and a number of different attempts, but he wouldn't give up. Eventually, he was able to retrieve the file, and I got my most recent Outlook Contacts back. He did what no other computer service could do for me. And, as I said, Sean remained calm and a pleasure to work with throughout the processes. I would advise anyone to bring his/her computer, laptop, iPhone, Android phone, and iPad problems into Experimax. And, if you're lucky enough to find the manager Sean on duty, your problem will be in the best hands in the state -- and beyond. You can stop worrying. read more

Super friendly to deal with. They are a family business so that is always a plus in regards to customer service. I called them up a few days ago in regards to a black edition macbook they had listed. Joe and I spoke over the phone and he even texted me current pictures of machine. Even Jim (owner) called me up to verify all the information etc. Considering I am in AZ, I had to make sure that I was getting a pretty mint laptop considering the year. These are always on Ebay where they look pretty beat up. Joe and Josh set me up pretty well with the last year model with the top of line specs. Today, I texted Joe in regards to the extension cable that usually comes with new macs as well as the apple remote that Apple provided with these in 2008 since mine didn't arrive with one. Joe texted me moments later and is sending me those items on the house. I told him I could pay for shipping, but he just asked me for my address. Not often do you have business who will go the extra mile to please a customer. Overall, I highly recommend purchasing from them. I am typing this review as we speak with the mac I purchased. haha Thanks again Jim, Joe, Josh, & John! Sincerely, Kevin read more

I have purchased two laptops from Experimac, formerly The Mac Toy Store. One was back in 2009 while I was still in college. The MacBook they sold me cost less than a comparable machine from the Apple Store and performed superbly until I spilled something on it in 2013 and fried the logic board. I came back here for my replacement laptop, and they were able to get me a slick MacBook Pro, once again below the Apple Store price. They even took my pretty much worthless MacBook back as a trade in. Shopping here is not the same as shopping at an Apple Store. There's no massive crowd of people, no mystery involved where a Genius Bar drone takes your machine into the back room for 25 minutes only to emerge with no coherent answers. When there's a problem the staff can explain it you because they know the product intimately, not just the specs on the box. This is a family business where the customers are treated like family. Best of all they'll actually acknowledge you when you walk in the door, which is more than you'll get at the mall. read more

Perhaps your employee John needs training in your customer service policies. He called me and was very rude claiming that if my computer wasn't picked up this afternoon, it would be thrown away. My computer had been there for a while bc I was told it was being shipped out for hardware problems. So I just figured I needed to be patience and wait. They claim to have called 3 times but my voicemail was full and closed out my ticket. Ok, no problem. The guy I spoke to earlier, Joey, was super nice and explained the situation that I would get a refund on the external hard drive I purchased whenever I came in since they weren't able to recover the data. Everything was fine until John called and was aggressively threatening to throw away my computer if it wasn't picked up this afternoon. Maybe he's having a bad day or bad life, but I have never had someone call me that way especially when my husband has done business with you multiple times. I will never do business with you again. I will never recommend your business again. read more

Sorry store man. & It does suck that Yelp makes you leave at least 1 star, it should be blank. They lie about product information and sell sh*tty computers. Bought a macbook from one guy went home computer was bad. Went next day the showed me another one and told me to come back next day to swap. I go the next day its a whole different computer than the one they showed me the day before. They swapped it out for a later date macbook and the screen look like they did a bad repair. Apparently it was the only one around the price range i purchased the first bad one. I was not going to pay more....... Don't even ask me how the computer works now. Smh I WOULD NOT RECOMMEND AT ALL!! honestly you can probably find better on Craigslist or just buy from a REAL store instead... If you don't want to fix the problem okay, if you guys have return policies okay. But don't tell me I dropped it when you guys were shady from the start. read more

If you are a MAC/iPhone user and don't know about them you should. So amazing and so much better then ever going into an Apple store which I always dread. They repair products and sell for much less than apple products and accessories. I have finally found a MAC that's not outrageously priced. I am going back tomorrow to look at finally buying a MAC but just wanted to share with the group because until recently I didn't know I had another option for help with our our apple products. You can go to the website and put in your zip code to find the location closest to you. I go to the one off Southern behind Texas Roadhouse across from Dicks Sporting Goods. I also had the pleasure of hearing the founder of the franchise Jim Muir speak yesterday and I see where his leadership at the stores get the focus on the best customer service. They will go above and beyond! read more

I wanted to make a switch to an apple computer. But the PC is much different and I heard that would be a challenge. I'm very pleased with going to a MacBook Air but that is because they took the challenge away for me. That is what truly sold me on purchasing it at Experimax, the manner they gave me individual care I had many questions and I lacked much knowledge They helped me transfer files and set my computer up so I would be able to function as soon as I got home For me, I needed what I found there because they elevate their customer and the customer's needs. The time it takes to give personal attention and make a sale that would be a lifetime relationship reminds me of Family owned stores where the parents, grandparents and children return as consumers because their parents were so thrilled with the service. Kay Trenschel Royal Palm Beach read more

I brought my old mac book in to possibly get some money for it and get a new upgraded one. Christian came right over to me and took a look at my computer. They didnt offer me much for it (it was pretty beat up) and I expressed to him that I wanted at lest $100 for it. He was able to work something out to get me exactly what I wanted. Not only did I get a new mac book but they transffered all my stuff to the new one and threw in a beautiful pink cover so it wouldnt get scratched. Im totally in love with my new macbook pro and got an incredible deal on it! I definitely recommend this store for people looking to get a nice laptop for a reasonable price. I had my previous mac book for almost 10 years and never had an issue so you cant go wrong with another macbook! Thanks so much guys read more

I went to apple for my Mac book Pro about 2 years ago they told me I needed a new battery but they did not have any in stock so they referred me to Experimax. I have to say from the moment I walked in I felt that these technicians would take care of my computer just as apple would but for much less and trust me they di, I was out of there in less than 2 hours. About a month ago my MacBook Pro just stopped working went back to Experimax they told me they would check it out and give me a call the next day which they did it was my hard drive it took them a couple of days and called me to pick up my computer it works like a charm and they were excellent once again. These guys are professionals in my book and I would not go anywhere else. read more

Experimac has been a really great find for me! As a bonafide techno-dope (meaning that I'm not naturally inclined to intuitive understanding of all things computer-related) I know that I can rely on this company to give me sound advice, competent computer sales and understandable technical support when I need it. I have purchased a large desktop computer, an iPad and an older model iPhone from them at very good prices. Each device has worked reliably and any questions or issues I've had have been resolved in a timely, knowledgeable and professional manner. I will definitely return to the Sansbury Way store in West Palm Beach rather than go to the Apple store at the mall the next time I wish to purchase devices or related items!! read more

The IMac that runs my recording studio crapped out in the middle of my work day. As a Network and TV affiliate voice over, I'm on call 24 hours a day. After hours of trying to self repair the machine, I disconnected everything and ran it over to the Experimac store in W. Palm. These guys jumped on it and tried everything to self repair it first. Nothing doing. Bottom line? It needed a new hard drive. I explained my situation and said I needed the machine back as soon as humanly possible. They said they would make it happen. And they did...three hours later...not three days later, I was up and running and back in the studio. My clients had no idea I was even dead in the water. Thanks guys...you saved my ass. read more

I rarely review businesses but I will today. I have gone to this store too many times to count for cracked iPhone screens. Last week my daughter spilled water on the keyboard of my wife's Mac. The computer stopped working in about 5 minutes so I took it in. They called me in a few days and told me everything seems to be working fine after they opened it up and cleaned up what they could. They could have said it was this or that but they did not. They were totally honest and because they didn't have to do any extensive cleaning or replacement of part they didn't charge me anything! Thanks for being legit, JC Ps. Son cracked his iPad screen will be back in a few day for that. SMH read more

Chris was my hero of the day. I use a core2duo mini mac (polycarbonate flavor) only for email duties, as all my other macs are considered "deprecated." Long story short: after reviewing the videos re disassembly of the minimac, my ego decided for me that I could handle adding new RAM sticks on my own. I was wrong. If you don't know which parts to remove, and how to remove them, you're going to mess up. Chris to the rescue - he swapped out the old RAM for the new & buttoned up my little mail machine, within, oh, 5 minutes of his time. If you don't have Experimac's expertise, save yourself time & effort. read more

Had a glitch in my keyboard that was making the keys type random characters. I waited over a week to get into Apple and have one of their employees look at it. I was told my 2012 MacBook was "vintage" and they did not have the equipment to fix it.. the only solution Apple provided me with was to send my computer out for a diagnosis that would cost around $700 (did not include the cost to actually fix the problem)..... I took my computer into Experimac and found out there was a pin sticking out of place in my keyboard and the problem was fixed for less than $50. All the guys were extremely helpful!!! read more

I called from a Mobile store looking for someone to help me with my port which was blocked. I called Joshua at Experimax in WPB told me to come over and he would check it out for free. It was probably a simple fix. This is after I called NUMEROUS "I FIX" type stores and they were quoting me $179 before even looking it at it‼ Well sure enough it was a quick fix and he sent me on my way! I also found BOTH the IPad accessories the other "name brand" mobile store DIDN'T have and at a GREAT price and service‼ You guys are the Bomb Diggity Bombs‼ read more

I'm so happy to have found this place! If you need service on your Mac products, skip the Apple Store to save yourself time and hassle. They were able to fix my phone in less than an hr after I had spent probably 10 hours online and on the phone with Apple/AT&T and still wasn't able to backup/update/restore or login into my OWN home wifi due to "ERRORS". I was so frustrated. I'm also now able to use Bluetooth in my car which I had sadly given up long ago. I also like the fact that I was able to avoid the crowds at the Wellington Mall! read more

Here's one that speaks to the heart of who the owners are. I overheard this comment at the nail salon the other day..."You can get your i-phone fixed at the Mac Toy Store. They are very friendly, helpful and honest". Indeed they are! I had an occasion to stop in with my 13 year old son for something he needed and I left thinking how happy he was and how impressed I was by how technically savvy and how nice they were to him and me. That encounter at the nail salon reminded me that I need to stop in and have my i-phone fixed too! read more

I hate to say that this is not the first time I used experimac soon to be experimax. But I will say the are honest and relatively quick actually the say hour and a half its only hour. They let you know if the notice anything else weird going on and actually fixed it without charge or telling me that I had a problem. Thank you. Reliable and local. Which becomes an issue when all of a sudden your phone is broken and you start going thru withdrawals knowing some catastrophe is going to happen when you don't have your phone! read more

Experimax answers the phone with a live person and promptly returns missed phone calls. All team members are courteous and professional. On this visit we needed help moving information from an old phone with a broken screen. Josh came through with flying colors. Expectations were properly set and followed through on. Within a few days my wife had her new phone back and all the information she needed was intact. Experimax is the only place we go to when we need any of the services that they specialize in. Great teamwork!!! read more