From ignoring my phone calls and messages for preparation instructions and guidance prior to the appt. A 20 minute spray tan turned into a 3 hrs adventure where I'm still trying to make sense of everything. The young lady at the desk was in automatic defensive mode, being overwhelmed at the consistent errors and questions (Some out of her control). She tried her best, I tried to calm her down, she just became more defensive, i believe she interpreted me as being angry (When I'm trying to calm her down??) and when she couldn't explain why no one answered me yesterday or my email or I had different rules - (I was interrupted Many times during conversation to adjust my mask) while other clients, didn't have them and they were ok to not wear them all. The final event/question for me was when she requested an individual from a nearby store to come in, stare me down, and possibly make me uncomfortable. The individual took an aggressive stance, (unsure of whether it was a male or female), hands clenched in fists, close to the body, stare tactics (Eyes locked directly at me) in full view. I did notice he/she dropped her eye protection twice and the mask was only covering his/her mouth. She/he didn't take their eyes off me but I kept aware of where he/she was, And the young lady working confirmed that they were not an iTAN employee. I can safely assume they were at least twice my size plus the iTAN employee was present. Maddie. When I inquired about the difference between someone having to use a mask and someone who didn't, she again, got very defensive and that's when the non-employee who was requested to come over by your employee to intimidate me with foul language ('Why do you have to be so anal', telling me to fuck off several times). At no point, did I lose my composure or calm, although I was provoked several times. Although i was provoked several times, and a lot of effort was made from an individual that clearly has no place or authority in the establishment (iTAN) unless the matter should have been escalated, and if this is common process, that might be an area of concern to review. I've wasted enough time on this, these services are not cheap, and because of errors that were out of her control (?), I should be relieved I wasn't charged twice??? Because of the bed issues (my fault too apparently). On top of being in physical danger, by an individual whose probably 2.5 times my size...I have a few concerns...stay safe everyone and stay away from iTAN 1667 Carling Ave. read more