Seana is probably the most skilled and knowledgeable electrolysis provider in Ottawa, and seems to…read morereally enjoy helping people getting rid of unwanted hair. Highly recommend!

Seana does amazing work, and really CARES about people and the work she does. This business…read morecouldn't be more worthwhile and welcoming. Her new office is cozy and comfortable. 100% recommended!

Great and very friendly stuff. They know me by name (I am a walk-in client for hair cuts) so I…read morenever make a phone appointment and I am generally very quickly attended to. Good value and great service.

Went for a massage and facial. The staff are so nice and friendly! Very welcoming and helpful. The…read moregirl who worked on me was very good. The only slight annoyance was whenever the music stopped or slowed down you could hear people in the hallway chatting and moving about- Im not sure but I think there's a gap between the walls and the ceiling that allows some noise in. All in all a minor issue. I will go back because I appreciated the service by everyone I met and I felt wonderful after my treatments!

Best massage and facial highly recommend…read more I didn't know what I was missing until I found Lou. Experienced, knowledgeable, super friendly, easy to talk to and accommodating. Been to other places but none like what she can offer in services and treatment. I've had lower back pain for a few year, cumulated from work and sports. I've been to a few other place and they haven't helped much, they didn't fix the problem. Lou worked her magic on me and within 3-4 sessions and I've never felt this good. Doing things that I wasn't able to do before. I also tried the facial service and started adding it to my service now. It was very relaxing and rejuvenating. My face felt so clean and refreshed. I highly recommend her

Lou is a very knowledgeable Aesthetician and Massage Therapist. She knows her craft, cares for the…read moreclients. Highly recommended!

They are a medium sized location but I was able to get an appointment a day ahead. The place is…read morevery clean and the experience was pleasant. The lady who did my nails did so professionally and gently, compared to other places I have been to. The result is also great. I asked dip nails and got 6 coats and the contour was impeccable. It is more costly than most but absolutely worth it.

I have gone to Westbro salon once before and they did a good job. The salon does struggle with time…read moremanagement, even with an appointment I would expect to wait 20-30 minutes. They seem to be over booking. In both experiences going I had to wait. My second time going my experience wasn't great. I was rushed through. My nail technician kept answering the phone during my service. Little over 24 hours later my thumb nail chipped. I got my nails done on the Saturday, and they chipped on the Sunday. The chip isn't big however it happened fast. With chipping it will chip more and more. I contacted the salon in private and asked for a partial refund. I'm not able to go into the salon because I'm away. They declined and stated they only fix their work. They also suggested that I didn't put my hand in fair enough for the gel to cure. This is very frustrating that they blame the client for their work/don't clearly state their policy anywhere on the website or when confirming their booking. NowI have to buy white gel nail polish and fix it myself. At a cost. After already paying $90. It should be Westbros responsibility to reimburse a PORTION of the cost. No where does it state your policy of no refund for their mistakes. It is the responsibility of the nail tech to make sure the gel is completely cured/in the lamp. This is why customers go to a licensed salon. I understand mistakes happen however it is their responsibility as a business owner to back the work of your nail artists. Yes Westbro does have strong artists but they are forced to work too fast and skipping corners causes bad work at a high price point. When messing the Instagram account. The person responding it very rude, argumentative, and started ignoring my messages. Overall this experience sucked. I got my nails done for my engagement and they have added one more thing to do. On the already big list I have.

I have been a client of Danielle's for nearly 30 years. Over the years I have changed hair dressers…read moremany times - but NEVER did I even contemplate going elsewhere for my skincare. Her treatments and products have maintained my skin well. I am approaching my mid-sixties and, as recent as yesterday, am told that I have beautiful skin. I am so thankful to have met Danielle! Karla

Meta has always been and will always be the place I recommend to people for waxing and now laser. I…read morehave been going there since I have been a young girl and never once disappointed. Not going to lie ... due to my tardiness sometimes I couldn't get an appointment which is when I went other places and the experience was unpleasant. They are so welcoming and always make me feel comfortable. Between the products and services they will never let you down. You'll be happy with your results cause I always am. Give them a chance, you won't regret it.

I had a facial (5/5) and a foot massage (2/5) This overall rating is really mainly about their…read morecommunications with me after the fact and the disappointing foot massage. The facial: 5/5 Relaxing, private, quiet and professional. Olivia was informative, gentle and not over chatty (all good in my book). Oh and there was a bed warmer... lovely! Foot massage (2/5) I'm basing this on deep foot massages I have had in the past. The deeper the better. I'd give their approach to a foot massage a 5 if you're just expecting light application of massive amounts of fragrant creams and ever so gentle, light rubbing in a pleasant setting. I sat beside a good friend and we chatted while she had a pedi and the staff allowed me to stay longer because her procedure was longer and the room wasn't needed. I felt that was kind. Where things went off the rails and why my review plummets was due to the communication I received from this place after my review. I had expressed 2 levels of disappointment with their foot massage . First is wasn't 'deep' despite the description of 'deep rhythmic massage' on their website and second because the esthetician maintained a very light pressure after I twice told her should could go much deeper. The 'deep, rhythmic massage' never happened. They sent me an email asking me to change the review, blaming my disappointment on my misinterpretation of 'deep rhythmic foot massage' and explaining that of course it meant was 'deeply relaxing'. They said a lot of other stuff, but the result is that I feel gaslit and feel they were trying to shame me for giving an honest review. They have now updated the website to eliminate the wording of 'deep rhythmic' from their foot massage description. I have a screenshot of that earlier version. So, I have in fact changed my review from a 3 to a one and would give them a zero for customer service if I could. No customer should be made to feel this way.

The service I had was electrolysis which was quick and easy…read more Quality of the service was great. Everybody was nice and the vibe was upbeat. Thanks Nancy Burke

BossArts is the best hair salon in Ottawa because Rajaa is there. She has been my daughter and my…read morehair stylist for four years now. Today, she performed a miracle and got my orange hair ash brown/blonde/grey. I did not think it was possible to do it, but here I am, no hint of orange or red in my hair and a stylish new cut on top of it! Thank you so much, Rajaa!

Went there for a cut yesterday and asked for just a trim (to get rid of dead ends as I wanted to…read morekeep my hair long) with some long layers and a few face framing pieces cut just below the jawline that had grown out since my last cut. I walked out of there with the worst haircut I have ever gotten, short layers and barely kept any of my long hair length I had asked for and very uneven. Not a fan at all and will not be returning for future cuts.

Impeccable service! The staff is really nice, they have a great product selection…read more I go there every three weeks since 3 years, I love it! Highly recommended!

I've been to this salon a few times in the past years. the quality of nails they do is normally…read morevery good. The salon Is clean and comfortable however where this salon lacks is in customer service and professionalism. I booked for a shellac pedicure and dip redo on natural nails. the tech broke 2 of my natural nails which is always upsetting as they take time and effort to grow. my nails were finished they were good but not perfect. After my nail service I was scheduled for a pedi with shellac appointment which I was suddenly told would not be happening because my nails took too long.i did not want to argue so I hesitantly said ok to. I sat down to get my shellac removed from my toes for no more than 3 minutes and was accused that it was dip and that it wasn't coming off. i was asked to "find somewhere else to go" and leave. bottom line I was rudely treated and sent away with my shellac chipped: peeling off on my walk home. very dissapointed In the way I was treated.