After being jerked around by the company that installed it, I spoke to Melissa about my options for…read morea newish opener that had stopped working. My tech, Evan, arrived on-time and got right to work. He only needed to replace the circuit board in the unit. So, I asked him why he was removing the metal bars that anchor it to the ceiling. "Because it wasn't done right when it was installed & it bugs me". He did that, at no charge, because he has pride in his work & the company he works for. Appreciated that so much because how else would I have known? Then Evan took the time to help us program the new remotes, apply lubricant, & look over everything to ensure both of our doors are working properly. Thank you, Apex, for treating us like family.

​I hired this company based on their supposedly stellar reviews, but choosing them was a huge…read moremistake. The entire installation process was incredibly disappointing, and the final result is completely unacceptable. ​Here is exactly what went wrong: ​Unprofessional Timing: The installer showed up late, setting a poor tone for the appointment right from the start. ​Rushed and Careless Work: The installer was clearly in a massive hurry to leave and did not take the time to do even the most basic functional checks to ensure things worked as expected. ​Dismissive Attitude: They barely spent any time looking at my existing garage door opener before outright declaring it was "broken" and wouldn't work. Ironically, after they left, I was able to get it working perfectly fine myself after just a few tries. ​Improper and Unsafe Installation: The new door is completely unbalanced. If you manually open a properly installed door halfway, it is supposed to stay in place. Mine does not--it aggressively shoots all the way up. This clearly shows that the springs are not balanced or tensioned correctly. ​If you are looking for careful, competent work from someone who won't rush through the job, look elsewhere. I strongly regret trusting the reviews for this business and would not recommend them to anyone.

At about 7:50AM this morning I realized my garage wasn't working. I went to find quotes online,…read moremessaged Same Day, and was able to set up an appointment for 12PM. They ended up calling and asking if I wanted it even earlier at 10AM. They ended up having to replace a broken spring plus the other spring that was about ready to go along with bearings and the wheels. Everything was done and fixed by 10:45AM, so it was less than 3 total hours from noticing the problem to having a solution. I can't say enough about how quick and professional they were. Jason was able to diagnose the issues in literally seconds and he kept me aware of the process and I didn't feel in the dark about anything. Pricing was consistent with what you'd expect from competitors as well. Just an all around great experience and I couldn't recommend them more.

They came out the next day when I was available and did great work. The staff was friendly and…read morethe prices were within normal range for such fast service. I will use them again

I called Yoav on Friday night because it appeared my Garage spring was broken. He was able to get…read moreme scheduled for Sunday morning. His technician Adam came out to repair the springs. He also recommended the metal end plates since they typically last 15 years and he said mine needed replacing. I accepted that repair and he suggested replacing the rollers but i declined that as it would have made it a higher cost than I was comfortable paying. I was happy they were able to schedule me on Sunday morning. The technician that came out worked under Ultimate garage door but affiliated with Olympus. Overall positive experience and very responsive owner. 5 years warranty on the springs.

On Monday I called Olympus to come out & see why the unit they installed in Nov. 2024 for $762.13…read morestopped working. Spoke to 3 people that day, each time I had to explain what happened. Tuesday, nothing. Wednesday, I talked to 3 more people. Each time I'm told someone is on the way. The last one of them said I'd approved $600 in repairs. I asked him how I could have done that as no one has yet come over to diagnose the problem. He got huffy & hung up on me. Minutes later a woman called, said there'd been a mistake. Someone is coming "right now" to help you. Later, another call from her, no one can come until Thursday. On Thursday morning I get a call at 8:45 am from a guy saying he will be leaving a job soon & he is an hour away. 4 hours later I decide to give up on Olympus since they seem to be little more than a dispatch service & I'm tired of waiting. Based on what I told another company I called, it was likely the circuit board that had failed. Most manufacturers only warranty the board for 1 year. I was given an appt for early Friday & reassured the techs carry the boards on their truck so I wouldn't have to wait any longer. Then, another call from Olympus. This man says he's 1/2 hour away. When he arrived, I explain the issue AGAIN. Told him I think it's the circuit board. This garage door "expert" looks me in the eye & lies. Says a circuit board cannot be replaced "no one does that". Then he lies again & says I need a new opener. It normally costs $1,200, but since I'm a "repeat customer", he'll do it for $600, LOL! The tech from Apex not only replaced the circuit board, he removed and replaced the stabilizing bars for the opener (for free) because "it's like he didn't know what he was doing" when it was installed. It's important to have a door that operates safely. Olympus wasted my time, my money, compromised our safety & lied to me.

Bill was absolutely fantastic! He responded quickly to every question and made the entire process…read moreincredibly easy. He let me know that my garage door belt had a lifetime warranty, which meant I was able to get the replacement completely free. He then installed it for a very reasonable price. I had another company give me an estimate that was five times higher, so finding Bill was a huge relief. I honestly wish I had contacted him from the beginning! The best part was the service was once the belt came in, Bill showed up within 24 hours and got everything taken care of. Fast, honest, affordable, and professional. I couldn't have asked for a better experience. If you need garage door service, call Bill! I highly recommend him and will absolutely use him again.

Bill and affordable garage door service are professional and practical. I needed a new opener and…read moreseals for my garage and Bill got back to me after I sent an inquiry on Friday afternoon to schedule for Monday morning. I had another company come out also that was significantly more than affordable for very similar products. Use the cable on the door and wait, you'll get great products and service for a lot less than others. I also believe this may be a veteran owned business. Either way you'll be glad you called these guys!

I've had my garage serviced by Adrian @ Garage Door 4 Less, for the last 7 years; since I moved to…read morethe valley. Adrian installed a new door a few years ago and has serviced the door with regular tune ups and most recently changed the Garage opener. His prices are very reasonable and he is an expert on anything Garage Doors and would explain exactly why and what needs to be done. He is fair, honest and all around a great person. He is the best in the Valley and I fully recommend him!

Highly recommended! So responsive, fair, and professional. Gave me choices and did amazing work…read morefor a great price. You'll be happy if you choose them.

Wow, what an excellant experience ! Joey, the owner, and Jaden the technican came to my house after…read moreI called about my garage door malfunctioned on Sunday. Joey andJaden was extremely friendly and professional. Replacing both lift springs and installing a new touch pad. Also did a complete maintaince. All in less than a hour I was up and running. Pricing was good. I highly recommend this company. Carlos Capaz

Very responsive. Good quality. replaced our spring. Would recommend again. Great value.read more

I cannot say enough good things about A1 Garage Door Service, especially our technician, Darren…read moreStringfellow! I called on a Friday morning, and the woman who handled the intake was incredibly friendly and helpful. She was able to get us scheduled for service that same day, which was amazing. Darren called before arriving to let me know he needed to stop at the gas station and even offered to pick me up a drink while he was there. How thoughtful is that? From the moment he arrived, he was professional, polite, and extremely knowledgeable. He carefully explained everything in an easy-to-understand way, answered all my questions, and made sure I felt completely comfortable with the work being done. You can tell Darren genuinely cares about his customers and takes tremendous pride in his work. We previously used Bullfrog before A1 took over, and I could not be more pleased with the transition or the entire experience. The service was prompt, professional, and friendly from beginning to end. Darren truly went above and beyond and is an outstanding representative of the company. If you need garage door service, ask for Darren Stringfellow. You will be in excellent hands!

A letter I sent with zero response... I wish I would have…read morelistened to my instinct when I learned the Military / Veteran discount wouldn't apply to for the zero cost trip charge. Should have known that a 73 year old veteran wouldn't''t matter. In retrospect... I felt like a target. Throughout the process, I was informed at each stage and notification of a defect that the repair would extend a "full lifetime warranty" through A1 Garage. The salesman asserted, "everything, the complete system." However, I have since discovered that this statement may not be entirely accurate. During the installation and the sales pitch, I was assured that the pricing and cost were comparable to those offered by the majority of garage door companies in the Phoenix Metropolitan area. I initially agreed to the cost of the garage door opener. Subsequently, the defects and the "marketing" tactics became apparent. What commenced as a $1,500 garage door installation transformed into a series of unfortunate events which they wouldn't state until the technician got to that point. Based on national pricing data (and Phoenix specifically tends to operate at the lower end for garage door work), here is how the invoice compares to typical market rates: Item I Paid vs Typical Market Rate Trip/Service Charge | $59.00 | $50-$95 (normal) *** Military Discount not applied. Was charged for the trip. A1 Garage charged for...LiftMaster 6690L opener, installed w/ accessories: $2,065.35 *The typical pricing in Phoenix is: $900-$1,200 installed (including keypad, extra remote, wall control -- same accessories I received) A1 Garage charged for.... Max Life double spring + drums + cables + bearing plates: $1,414.98 + $175.70 + $203.47 + $180.75 = $1,974.90. *The typical pricing in Phoenix is: $700-$1,200 for a comparable *full* premium (80,000-cycle) bundle including drums, cables, and hardware. A1 Garage charged for.... Shop Supply Fee: $204.96 *** Typical pricing Usually a flat $10-$30, or a small percentage -- this is unusually high A1 Garage charged for....Total $4,105.46 *** Typical pricing $1,650-$2,500** for equivalent work Bottom line ... Based on these ranges, I paid approximately $1,600-$2,450 more than a typical fair-market price for the same opener and spring/hardware package -- roughly 60-140% above what comparable full-service installs tend to charge. A few specific points that stand out: - The opener alone is priced at more than double what other installers quote for the same 6690L with the same included accessories (2 remotes, keypad, wall control, battery backup). - Springs, cables, drums, and bearing plates were itemized separately rather than bundled -- most shops quote these as one package, and even priced separately your total for that group is well above the high end of national ranges. - The $204.96 "shop supply fee" is a notably large flat charge; many companies either waive this or keep it in the $10-30 range. I wish I could have or should have had 1-2 competing quotes from local independent garage door companies. I did contact A1 Garage Door Service with zero response. Be careful... very careful... A1 Garage Door Service is 140z over priced comparable to other garage door companies....

The best service. Replaced my 27 yer old gate with new. Fast, efficient , and totally professional…read more Thank you

**One Star: Lifetime Warranty Not Honored, Warranty Stickers Removed Without Permission**…read more I would strongly caution anyone considering Rite-A-Way Garage Doors & Gates based on my experience with their warranty practices and garage door repair service. Rite-A-Way originally installed the garage door on our custom-built home. One of the reasons we chose the company was the lifetime warranty advertised at the time. They even placed stickers on our garage door and garage walls referencing that warranty. When one of the garage door springs eventually broke, I contacted Rite-A-Way expecting the original warranty to be honored. Instead, I was told the company had changed ownership and would no longer honor the previous lifetime warranty. I ultimately paid $610.28 for the repair. What made the experience considerably worse was that, during the service visit, their technicians removed the lifetime-warranty stickers from my garage door and walls without asking for or receiving my permission. Consider that sequence of events. A company installs a garage door with an advertised lifetime warranty, subsequently refuses to honor that warranty, charges the customer for the repair, and then removes the physical reminders of the warranty from the customer's property. I cannot speak to the legal details of the company's ownership change. I can only speak to what I was told and what I experienced. Whatever may have changed behind the scenes, this was an extremely disappointing experience. Based on their handling of the warranty, the repair, and the unauthorized removal of warranty materials, I would not recommend Rite-A-Way Garage Doors & Gates.

My garage door was acting up so I put a request in Yelp and literally Mastercraft was so responsive…read morethat they responded within half an hour and I had an appointment first spot the next day. They were very professional. Dustin was my representative who came over and did a full inspection and was very honest, and the price was very reasonable for the repair.

They were great for the initial install but lack in fixing the junk they installed - runaround…read moreafter they got paid. I'll find a more reputable garage door repairshop to fix Mastercraft's work. Buyer beware!! The installers truck even leaked transmission fluid onto my driveway and he didn't bother to clean up the mess. Felt like a fly-by- night company

Was searching for a garage door installer and went through yelp and they responded with minutes and…read morewas able to come out the same day for a free quote!! They on time they were courteous looked at what I needed. Tell me a price and it was a great price and they were able to do it at that moment. They did a awesome job and even help me download the app on my phone to operate the door during my phone app!! WILL Definitely call them again for any repairs or any issues I have with my Garage Doors or friends that have issues

Adrian and Josh showed up and had the job done within an hour of when I reached out. Adrian was so…read moreknowledgeable and confident in the solution and he was right! Great work and nice guys.