SAVE YOURSELF TIME, MONEY AND PEACE OF MIND. FIND ANOTHER GARAGE REPAIR COMPANY.
Worst Customer Service Experience Ever!
If I could give zero stars I would.
In a period of 8 months, this company has been called to repair my garage 3 times.
First experience was Aug. 1, 2018 when Darren asked when I would be available. I told him I would be home at 9 am on. I didn't get a real confirmation about when he would be on his way until about 2 PM. After that, he didn't show up until after 9PM. No courtesy phone call, nothing. He left rollers and bolts all over the place. I had to clean up after him. I expressed my frustrations with my Property Management Company.
2nd time he was called to repair my garage was Jan. 22. That time I had no issues. I was concerned that he had to be called back less than 6 months of his initial repair.
3rd time was April 25, 2019. This experience was an absolute nightmare.
So I get a phone call lasting almost 4 minutes from Valiant garage.
Darren presented such a poor attitude on the phone. I expressed my concern that he gave me an estimated time of 2 pm to 3 pm and did not show. He told me he didn't ask me to wait here all day, that he didn't need me here.
If that was the case, why even ask for a time?
I said he is very unprofessional because he didn't give his client a courtesy call to let me know of the delay. He said I have his number and I was the one who should have called him to see if he was still going to be able to come. I told him he too had my number and he could have given a courtesy call of the delay.
He said that I can leave the garage unlocked tomorrow. I told him I didn't feel comfortable leaving my personal property unsecured. He said, "That's your choice! I don't ask you to stay home all day to wait for me"
I told him my family is camping and I will have to stay behind and wait for him. He said, that's my choice.
He said that I'm wrong to call myself his client. That I am not his client, that "the Property Management" is his client.
I was shocked. As if the property management company had to wait for him all day....
I asked, "Why did you call? Did you call so we could argue and bitch at each other?"
He said, "You are not my client, you can go ahead and tell Property Management. I called to see when you will be home tomorrow. You can leave the garage unsecured. If you want to be home that's up to you."
I told him I would definitely be expressing my concerns to them.
He yelled, "Now I want you home tomorrow when I come there! I'll be there mid morning and I want to see you there." I told him I will be here. He said this in a very threatening manner.
Darren was threatening, unprofessional and unreliable. His workmanship is poor.
I was lucky that my Property Management company sent another Repair Company.
Attached is a screenshot of our text message. When I told him not to bother, that I would have another company repair my garage, he had the audacity to text, "Says who". As if I had no choice in the matter.
RUN AWAY FROM THIS COMPANY. Unless you enjoy wasting your time and being treated badly. read more