Originally, this rating was going to be three stars, but I'm a huge believer in businesses who work to make things right, so that upped it to 4 stars. Here's my story. I saw a post on social media that you can order wings to go from Chili's under the business name of Its just Wings. Being a huge fan of wings, I said let's try it. Went to the website and was impressed with the options. Three types of wings - smoked, traditional and boneless. And lots of sauce and rub options. Ordering was easy. I ordered smoked - Naked and Buffalo; traditional- spicy pineapple teriyaki and garlic/Parmesan; and boneless with the spicy pineapple teriyaki. And they all come with a crazy amount of curly fries. What's not to like?? The app told me the precise minute thee order would be ready for pickup.
Here's the first ding. The website was very specific-- pull into the Chili's Togo parking and someone will come out and confirm your name for the order. We pull in, and again, the posted sign says wait here and a team member will be with you. Nope. Waited over 5 minutes - saw another customer go in and get their order, so decided to go in. Yep, they had the order on a cart by the door for pickup. I'm okay with that, but gee, change the instructions, people!
We took the food home. No boneless wings, no extra blue cheese that I paid extra for! They did put in a regular wings order in its place, but only 7 pieces not 8. We went ahead and ate our food. BTW--- I have leftover fries to last a month. I then called the business to provide feedback. The person answering the phone was very polite and asked if I wanted to speak with the manager. The manager didn't give me his name, but he was quite apologetic- understood that I didn't want to drive back to make the order right, so he offered to send me a gift certificate. I appreciated his customer support.
Overall, the wings were good. read more