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Lansdowne, PA

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16 years ago

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T-Mobile

T-Mobile

(4 reviews)

Hello to my Yelp Family!!! I have patronized this location of T-Mobile for many years now but this…read moreis the first time I have written a review. I usually have a good experience here. This T-Mobile is a part of the Bond Shopping Center, located at State Road and Lansdowne Avenue. Tru-Mark Credit Union, Starbucks, a nail salon and a pizza place are some of the other stores here. It is across the street from the other side of the Bond Shopping Center where the Citizens Bank, Dollar Tree, a pet store, Sally's Beauty Supply and Acme are housed. I like this location of T-Mobile. The associates here are nice, polite and thorough. I say usually a good experience, because once or twice, I believe it could have been better, as far as the associates go. Some of the staff have gone on to other jobs, but the staff there now are pretty quick, efficient and knowledgeable. I wanted to give a shout-out to Will, Rachel and Nina. They are always willing to go the extra mile to assist a T-mobile customer. They realize that customers are not just customers, but people too. I visited this location on Saturday, January 18th, 2020, to pay my cell phone bill. This location is usually well stocked with phone accessories. Once or twice, I needed a phone charger, the in the wall kind and they were all out. I miss the kiosk they had in all of the locations. Why they got rid of it, I understand, but in my opinion, they should have kept the kiosks. Why?Because the associates can help customers with their phone problems, not have to assist the customers with paying their bills. This way, if there are a lot of patrons in the store, the patrons who only want to pay their bills can do so at the kiosk and not have to wait in line for a T-mobile associate. And of course, there is the option of paying on-line. There is ample parking here. Sometimes, there are no spaces available, because that many people are in the shopping center, or cars are parked illegally there and not using the services or stores in the center. I like this location and I will return again. Good night, Yelp Family!!! Til the next review!!!!

Went to get my mom a phone today and I should have known something was off when they said I was…read morerequired to pay at least $20 in cash (A LIE- this is NOT required, but something that helps them meet their quota!). I then found that the sales rep, Ari Scales, charged us for an accessory without disclosing it. I called to speak to the manager to ask for a credit, in which I spoke with Khary Carrintgon, who basically told me this was normal practice because they assume everyone needs a new charging dock (my Mom traded in an iPhone that CLEARLY used a c-type charging dock) & my only option was to return the accessory to the store. I drove all the way back to the store and was then told I could not return the accessory without my Mom's ID or I had to come back the next day. I asked why they couldn't just credit me $20 and the response was "you can call customer service." I feel taken advantage of because I have an itemized written breakdown of charges from Ari, and she did not include the accessory. I only noticed when I looked at my Mom's receipt when I got home. I take the blame for not looking it over in store, but also isn't the employee supposed to have some INTEGRITY?! Then Kyree calls my Mom and tells her I am banned from all T- Mobile stores! This is absolutely unfair to anyone, let alone a BRAND NEW customer. To top it all off, I was charged TWICE by the store rep. She said the system timed out but both transaction cleared from my bank. Now I have to wait for the bank to investigate this in order to get a refund!

T-Mobile

T-Mobile

(5 reviews)

DON't GO HERE and I'm so disgusted with T- mobile, I'm seriously considering to Consumer cellular…read more My bank from where I pay my monthly T mobile bill from on time,) just switched platforms and have sent email that they are having problems with the new platform. Although the payment was sent, T-mobile said they didn't get it and it's only 5 days late after being a customer with good credit for 6 yrs.,they are threatening to cut off service bering only 5 days late ,SERIOUSLY??? Someone keeps calling me but don't identify themselves as Tmobile so I don't answer. I called the 1-800 # and explained everything. The 1-800- number told me not to worry although I had to talk to 3 different representatives a few being rude and conflicting with information and directions as to how to proceed and remedy this problem. THIS T-MOBILE STORE- will not help you and tell you "we don't do that" or take a payment even though when you call T-mobile they tell you that any store should be able to help you with your account and take a payment. Stay away from here and switch to a different cell phone carrier with decent customer service like -Consumer cellular .

Wanted to bring 4 lines of service over for my business. The lady there was totally uninterested in…read morehelping. After the 2 customers ahead of me left frustrated, I'm not sure why I expected anything to go better for me. After about 20 minutes of staring at her tablet, she had me fill out a few forms which apparently led to some kind of issue and which point she said she couldn't help. No other managers or employees of any kind offered any assistance. And so I left just as annoyed as those before me.

IT Running - web_design - Updated October 2026

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