Went to get my mom a phone today and I should have known something was off when they said I was required to pay at least $20 in cash (A LIE- this is NOT required, but something that helps them meet their quota!). I then found that the sales rep, Ari Scales, charged us for an accessory without disclosing it. I called to speak to the manager to ask for a credit, in which I spoke with Khary Carrintgon, who basically told me this was normal practice because they assume everyone needs a new charging dock (my Mom traded in an iPhone that CLEARLY used a c-type charging dock) & my only option was to return the accessory to the store. I drove all the way back to the store and was then told I could not return the accessory without my Mom's ID or I had to come back the next day. I asked why they couldn't just credit me $20 and the response was "you can call customer service." I feel taken advantage of because I have an itemized written breakdown of charges from Ari, and she did not include the accessory. I only noticed when I looked at my Mom's receipt when I got home. I take the blame for not looking it over in store, but also isn't the employee supposed to have some INTEGRITY?! Then Kyree calls my Mom and tells her I am banned from all T- Mobile stores! This is absolutely unfair to anyone, let alone a BRAND NEW customer. To top it all off, I was charged TWICE by the store rep. She said the system timed out but both transaction cleared from my bank. Now I have to wait for the bank to investigate this in order to get a refund! read more

T-Mobile - Mobile Phones Near Me - Upper Darby, Pennsylvania

I needed an upgrade so I was sold a new phone. The phone needed different charger wires from what I had. I was sold the wrong kind of wire. When I went back to the store to exchange it, the store wasn't terribly crowded and there were three workers on the floor, but they made me wait 45 minutes to do the exchange. I mentioned that to the worker doing the exchange - "This shouldn't have taken 45 minutes" - and was ignored. Subpar. This happened on June 20, 2022, from 7 to 7:45pm. I hope management reads this and comes down hard on this store. read more

I was greeted and served by William. He was a very nice, professional, and knowledgeable associate. He helped us find a good deal and made the process very easy. read more

Hello to my Yelp Family!!! I have patronized this location of T-Mobile for many years now but this is the first time I have written a review. I usually have a good experience here. This T-Mobile is a part of the Bond Shopping Center, located at State Road and Lansdowne Avenue. Tru-Mark Credit Union, Starbucks, a nail salon and a pizza place are some of the other stores here. It is across the street from the other side of the Bond Shopping Center where the Citizens Bank, Dollar Tree, a pet store, Sally's Beauty Supply and Acme are housed. I like this location of T-Mobile. The associates here are nice, polite and thorough. I say usually a good experience, because once or twice, I believe it could have been better, as far as the associates go. Some of the staff have gone on to other jobs, but the staff there now are pretty quick, efficient and knowledgeable. I wanted to give a shout-out to Will, Rachel and Nina. They are always willing to go the extra mile to assist a T-mobile customer. They realize that customers are not just customers, but people too. I visited this location on Saturday, January 18th, 2020, to pay my cell phone bill. This location is usually well stocked with phone accessories. Once or twice, I needed a phone charger, the in the wall kind and they were all out. I miss the kiosk they had in all of the locations. Why they got rid of it, I understand, but in my opinion, they should have kept the kiosks. Why?Because the associates can help customers with their phone problems, not have to assist the customers with paying their bills. This way, if there are a lot of patrons in the store, the patrons who only want to pay their bills can do so at the kiosk and not have to wait in line for a T-mobile associate. And of course, there is the option of paying on-line. There is ample parking here. Sometimes, there are no spaces available, because that many people are in the shopping center, or cars are parked illegally there and not using the services or stores in the center. I like this location and I will return again. Good night, Yelp Family!!! Til the next review!!!! read more