Tim was so helpful and did a great job in building a computer for me, my boyfriend, and his…read moreroommate! We love all of our computers and appreciate how great the service that he provided was.

I used to go to Dork's when I was active as a consultant for a number of local clients when I…read moreneeded a component or had a technical issue requiring additional assistance. A client needed a server at one time so I decided to have Tim build it for a variety of reasons. Two requirements included a DVD RW drive for making back ups, and two hard drives configured for RAID 1. Overall the server was well put together, but a couple of issues arose. First, the optical drive was defective (it wouldn't write), so I requested a replacement that I installed. Tim, for some reason, was not at all pleased about this, even though I had relieved him of the chore of swapping it out. His remarks would violate the rules pertaining to this review. Secondly, he had not properly configured the RAID 1 drives. They showed up as C and D drives instead of a single C drive. When I attempted to explain this he became argumentative, making it clear he would not accept that anything was incorrect. I reinstalled the OS myself, following instructions from Microsoft, and succeeded in completing the task correctly. As a result of this less than satisfactory experience I haven't returned. Tim has clearly managed quite well without my business, but I know I'm not the only former customer who's moved on to other vendors. I offer this as sincere constructive criticism, and leave it up to Tim to accept it or not...

Huge shoutout to Will for taking care of my PS5 HDMI issue. Dropped my console off at 5:30pm…read moreyesterday and the issue was fixed by 10:30am today. They hit me a text letting me know it was ready and gave me a full year warranty on their repair... Great customer service, easy drop-off & pick-up, reasonable price. Can't beat it Thanks homies!

Will and crew were awesome! Fast, affordable, and quality! We will definitely be back if needed.read more

OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

I never leave reviews. Nice enough people...went there as a specific choice to buy local rather…read morethan go to the Assurion affiliated behemoth. It may have been a mistake. I'm 57 and never had to replace a screen. I dropped my phone, screen broke...had to do it. Such is life. They fixed it, more expensive than the franchise place but it was my choice...all good. 11 days later my screen is cracked...I didn't drop it, didn't put the phone in any condition or environment that was in any way out of the ordinary....genuinely...on my kids...no lie. Just as it was before being fixed, my phone resides on an Otter box. I am at a friend's house...I set my phone down...pick it up an hour or so later and it's cracked. Does something rub up against it? Probably...maybe. Can't be sure. But there was zero stress put on the back or front of the phone. It was in my pocket, in the car and in this person's house. When I came back and explained my situation, the best they could do was instead of paying the $188 I paid originally, I paid $150. On the one hand, I get it. The warranty not covering physical damage makes sense. People are nuts, people are irresponsible, etc. But I got zero vibe, feeling, sense that my take mattered. I didn't ask for it but was thinking...if I'm the business owner, maybe I throw in a scree protector at not charge. A minimal...coupla bucks investment in a customer that says on some small way...we get it...you just paid $188 for a replacement and 10 days later...inexplicably you're paying another $150....so...as a basic gesture of goodwill...here's the bare fu***ing minimum we can do to display some level of service...and nope. Just a transaction. Gimme a GD reason to pay more to shop local next time. Your shortsightedness cost you not just a customer but probably 8-10 customers if basic marketing principles hold. Shop local - please...for everything you can. Your dollar, when spent locally serves the business and your community 10x vs what comes from shopping at a chain. However...if you need a mobile phone repaired...there is no benefit to shopping local. Why? Because they know they have you. They know you are captive to your phone. Really. They're right. We are. No argument. Go to the behemoth. Go to the chain if you need your phone fixed. These guys are no better. They know you will do whatever to get your phone back. They clearly use inferior quality product. And I feel for them on some level...they are competing against massive volume that prices them out for many folks. Well, this is the rare occasion where the local place lost me. I won't say "don't shop here", etc...cause maybe my experience is just a one-off. And...also...F them. They had a shot at being decent and failed.

I rarely would write a review like this....And usually I would just buy a new phone instead....BUT,…read morethis time it was worth getting repair. These people know what they're doing...extremely knowledgeable and honest. Very competitive pricing and they're the nicest guys. If your phone is broker, GO SEE THEM! You will not regret it.

This businessman is totally unreliable!! Does not follow up on appointments!! A no show on more…read morethan one occasion. Does not respond to phone calls, emails or texts. Buyer beware....

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