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    IT Pro Services

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    10 years ago

    What really matters with tech companies is the customer support, and they mastered it!

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    Dorks Discount Computers - Family Owned And Operated

    Dorks Discount Computers

    (13 reviews)

    $$

    Greater Arlington

    Tim was so helpful and did a great job in building a computer for me, my boyfriend, and his…read moreroommate! We love all of our computers and appreciate how great the service that he provided was.

    I used to go to Dork's when I was active as a consultant for a number of local clients when I…read moreneeded a component or had a technical issue requiring additional assistance. A client needed a server at one time so I decided to have Tim build it for a variety of reasons. Two requirements included a DVD RW drive for making back ups, and two hard drives configured for RAID 1. Overall the server was well put together, but a couple of issues arose. First, the optical drive was defective (it wouldn't write), so I requested a replacement that I installed. Tim, for some reason, was not at all pleased about this, even though I had relieved him of the chore of swapping it out. His remarks would violate the rules pertaining to this review. Secondly, he had not properly configured the RAID 1 drives. They showed up as C and D drives instead of a single C drive. When I attempted to explain this he became argumentative, making it clear he would not accept that anything was incorrect. I reinstalled the OS myself, following instructions from Microsoft, and succeeded in completing the task correctly. As a result of this less than satisfactory experience I haven't returned. Tim has clearly managed quite well without my business, but I know I'm not the only former customer who's moved on to other vendors. I offer this as sincere constructive criticism, and leave it up to Tim to accept it or not...

    Atlantic Security

    Atlantic Security

    (10 reviews)

    Greater Arlington

    I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

    This company's billing department needs professional training. I've sent over every payment made…read moreper month since March 2022 validated by bank statements, and as of today 9/08/2022, they have not corrected the problem. my last request to Atlantic Security was as follows: See below Please explain, Obviously, the accuracy of this matter is incorrect. I need a detailed report of all payments received to date. Please reference with invoice numbers. See your last error report response below. From: AR Dept ardept@atlanticcompanies.net Date: May 23, 2022, at 2:57:42 PM EDT To: Ron Brooks Ron-Brooks@outlook.com Subject: RE: Statement Dear RTB We have updated our records to show recent payments made on May 03, 2022, for invoice 245433. However, the payment made on March 24, 2022, is for invoice 241359, not 237851. So, invoice 237851 is still due and outstanding. Please don't hesitate to call me on the number below should you have any questions. Thank you for your business. Mat Cueva Accounting Clerk I ATLANTIC SECURITY Corporate: (904) 743-8444 ext. 122 | Fax: (904) 743-8466 1714 Cesery Blvd Jacksonville, FL. 32211 ardept@atlanticcompanies.net | www.atlanticcompanies.net From: Ron Brooks Ron-Brooks@outlook.com Sent: Thursday, May 5, 2022, 9:20 PM To: AR Dept ardept@atlanticcompanies.net Cc: Ads security Ads localprocess@gmail.com Subject: Re: Statement attention AR, Please update your records. See attachments.

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