After writing this review on a Tuesday the 8th, I texted It Fitz to send them the link and let them know about our extreme frustration. I received a text back in under 15 minutes letting me know that they would attempt to get in touch with Oasis Sprinkler company. They also let me know that they had to match the elevation of the concrete they just poured to the steps to fit our layout and there wasn't much they could do there. I'm still not thrilled with that response because I looked up NYS code and the steps could've been made taller to allow for easier entry to the house. The height from 2nd riser to the metal threshold to step into our kitchen, is well over 8 inches. They could've also made the steps wider and shorter (as I thought they would do) to allow for a third step. They also apologized for our disappointment and said they would get it rectified.
A couple of hours later I received a text letting us know the sprinkler company would be there that Thursday to fix the situation. Sprinkler guys showed up Thursday, assessed the situation and fixed the damaged sprinkler head. They also dug around and found where the severed lines were. They said they would need to come back, trench & reroute a new line and adjust the overall system. They showed up again that following Monday the 14th and finished the job in under 4 hours. I can't believe how considerate they were with our lawn. Very little damage and lawn should be back to normal in a few weeks.
I am happy that we weren't left with a broken system, especially when trying to grow back our lawn where it was damaged. I'm fairly satisfied with the overall outcome, but I will suggest to all individuals working with a contractor, to get a detailed estimate in writing, proof of insurance and be clear on your expected results. read more