Ms. Shanon was very professional, helpful and she was patients, she carefully listened to our needs…read moreand go out her way to helped us find exactly what we were looking for.

Very clean and new. Air conditioning. Thought a little small for the price. Tax and insurance…read morebrings the price a lot higher. Friendly staff. They need more carts in each building. Only 1 in mine and nothing in another.

AC broken in my unit for MONTHS. Damaged my rental equipment. Corporate offered small fee to…read morerepair. While AC was broken, they tried to jack the rent TWICE! Oh, and rat shit in the corner. No food items anywhere in unit. Manager quit after 5 weeks. Should tell you all you need to know.

Execellent service, both on the call prior to visiting and in person while touring the facility…read more Jean was very friendly and helpful and made sure we understood the process fully. They also offered a 1 time free usage of their 16' box truck included with the rental!!! New and clean facility and in a great location. Highly recommend!

Very Poor upper management, was billed a late fee 2 weeks ino getting a space. HOW can that be, via…read morewebsite you are asked to pick a payment date, however payments are due the 1st of the month so then no option should be given. With that I tried reaching upper management as that is who I was told to contact yet for 2 weeks now no response... Very very poor....Still waiting

For a year, it was fine. Had no problems. Then I moved out 3 weeks ago and my bank was just charged…read moretoday for $339.54. I went into the office and talked to the manager when I moved out. But yet, I was just charged?! BEWARE! Apparently they still charge you after you move out! SCAMMERS And of course, no way to contact anybody! Just leave a message for the onsite manager. A lot of good that does. Now I have to call my bank to have it reversed and block them from ever charging my card again!

I called and received an online price, however once the confirmation e-mail was sent 5 days later-…read morethe price had gone up $47. I called to have them fix their error only to find out a supervisor was the only one that could help me. I was told the price was good for 14 days- clearly not true. I recommend you find a more reputable storage facility. Issue was resolved and satisfied with the outcome.

I found this. I thought that I would make a small unit that I was only going to be paying 55…read moredollars a month but turns out I need one size bigger and Manager was not able to have me pay the difference even though I only used one and then there is the fact that the front office never has anyone in it when you call the facility you are constantly getting a call center, which is run by people that do not speak English very well and I am not even going to begin on the state of the facility. The front of the facility is rundown dirty not maintained well. The gate has been broken for well over a month. No one has come out to fix it. The main access door doesn't even lock and on top of that the manager is only here when he chooses to be. It is an absolute disgrace to any sort of customer service job and this company needs to close this location down and sell it off honestly, I will never ever ever ever ever rent from this place again overpriced understaffed horrible location if I'm gonna pay $135 a month for a 5' x 10' only to find out that I can get a 10' x 5' for $50 less a mile up the road I think we all know which one I'm going to choose. This facility has claims that they have AC but you won't feel it when you walk in. It feels like a boiler room in there there is no security and I do not feel safe leaving my stuff here overnight

A family owned and operated business like no other in the area. These young men are nothing less…read morethan incredible. More importantly, they make you feel like family too, always there to help. This facility is always clean and always making improvements to make it a better experience for their renters! One the many perks that they offer, is opening the security gate from your phone!! (LOL!) Small little perk, but huge for me!! We have been here for almost 2 years and I can't imagine being anywhere else!!!

Extremely pleasant experience, the brothers seem like great genuine guys which is a nice change…read morefrom other storage rental facilities in the area. The facilities are clean and very well kept, was excited about not just the lift to the 2nd floor but the fact they provide carts, dollies, and even rollers. It made moving into the storage unit much easier and faster. Will definitely recommend.

I found it online...this is my first time to rent storage. The staff was very friendly to induce…read moreand show me the temperature controlled unit and explained their policy. Nice place and staff.

From the owner: Self storage units and RV parking in Leesburg. Very secure with each unit Alarmed, computer…read morecontrolled gate access & video surveillance. We have large Climate controlled mini storage units also .

I moved 2 times during covid and used this company both times. They were friendly and…read moreaccommodating. I did however need to call for assistance getting out of the complex outside of business hours.

We have nothing but great things to say about the service, safety and caring staff at this…read morefacility. The unit was perfect. my brother passed away in September while living in Tennesse, leaving his storage locker full of personal items at Stoneybrook West. Anita was so helpful with providing contacts for pickup and keeping my brother's possessions safe until I was able to come to Florida to clean everything out. Thank you so much Anita for caring and for all of your help. It has made a difficult situation much easier to deal with! Best Regards- Sandy Jenkins

We used Stoneybrook West Storage for one year. During that time we always had access to our storage…read moreunit and were treated very respectfully. All of the units are ground level and we chose a unit close to the front. We were storing household items so it was important that the unit was climate controlled. They also offer non climate controlled units and have several sizes to choose from. The entire facility is very clean and well maintained. Their prices are competitive. In addition to providing storage they are also an authorized Uhaul dealer. We rented a small truck from them twice for a few hours. We we quoted reasonable price and the convenience was helpful.

Paul and Wendy are nice people, but we were there for over 5 years, at a cost of over $3000 for the…read moretime period. The place flooded, wood table, wicker furniture, antique drafting table, an $800 custom rug, all ruined with heavy mold and water damage. The only response was "You should have bought the insurance." The leak was from the back wall structure on the floor, from the water line on the cardboard boxes, it was at least 3 inches of water. Do I know now you need insurance? Sure. But my point is the structure of the cinder block building leaked. I realize legally they can get away with this. But I think it is the responsibility of the service providor to maintain the integrity of the structure. They get a free pass, does not seem fair. Final digs? I could not even use the on-site dumpster, so I had to wrap the inside of my car to haul all the molded items out for disposal. Be very careful what you put in this place!

This place is awesome because Paul and Wendy are awesome! They are so helpful and will go the extra…read moremile to see to it that ur storage needs are met!