After a 5-star experience a few years ago, I used HAWAIIAN Rent-A-Car again for our family trip…read morelast month! We unfortunately drove over a nail and got a flat tire on the second to last day of our vacation. After putting some air in the tire with the portable pump in the trunk, we were able to drive to their lot and they switched out vehicles for us at no extra cost. I just had to make sure to return the new car with a full tank of gas the following day. Amazing customer service and aloha spirit! Mahalo!!

They pick you up right outside of baggage claim. They drop you off outside of checkin. We were…read morepicked 5 minutes after we retrieved our luggage. They included a cooler with fresh fruit. We.saved probably a minimum of 30 minutes over the quickest normal rental car agency. We also saved a lot of money. The car was a little older but in great condition. I plan to use them on my next trip!

Aloha Makoa, Thanks…read moreonce again for renting a car to me. We had a wonderful time in Maui--in no small mesure because of your Honda Civic sedan, which took us to lots of places economically and reliably. Next time we come back to Maui, we will definitely rent a car from Makoa again. Warm regards, Carolyn Riding

I'll never rent from the big car rental companies again…read more From the moment I made the reservation, Sandie was incredibly communicative and responsive to all of my questions, both before and after booking. Since I was traveling solo with a 3- and 6-year-old, I really wanted the pickup experience to be as painless as possible, and Makoa delivered exactly that. On the day of arrival, I received a link with clear instructions. I literally walked out of baggage claim, crossed the street, followed the signs and map, and BOOM! -- the car was right there waiting for us. The car I received was exactly what I booked. The AC was strong, and the tank was full. The map was very easy to use. It was oriented correctly, so you can simply hold your phone upright, walk in the direction shown, and find everything clearly marked. One tip: remember to look UP for the letters marking each parking row. A couple of helpful tips for future renters: - Before returning the car, go to Safeway Fuel if you want to avoid battling the long lines at Costco gas. It's also a straight shot to the airport from there. - When returning to the airport, use "OGG long term / short term parking" in Google Maps. Do not follow the "rental car return" road signs, because those lead to the big rental car companies instead. The return process was also very easy. You just upload a photo of where the car is parked and where you placed the parking ticket, and you're done. I would absolutely use Makoa again the next time we're in Maui.

Rented a jeep on 8/1/2026…read more The Jeep was very nice and much needed for a lot of the dirt and sand roads. The staff there were very easy to work with and friendly. Had all the paperwork laid out. When I arrived.. photo copy of my drivers license. Gave us a map... and advised where to go... areas to avoid due to hunting. Best part... it's right next to the only gas station... Fueled up and returned the vehicle. If you are local.... they have a Kamaina Special! Overall a wonderful experience!

Previously, Dollar Car Rental used to be the main location to rent a Jeep (or other vehicle) from,…read morebut since they closed in October 2018, Lana'i Car Rental has stepped in to become the newer flagship location for rentals. Please note that Lana'i Car Rental is not located at the Lana'i Airport, so you will have to arrange for a taxi or rideshare to take you to and from the offices in the center of Lana'i City. Lanai Taxi and Rabaca's Limousine Service are two great options for ground transportation. Kama'aina (local resident) discounts are also available. You can book on Lana'i Car Rental's website or call them between 7:00 AM - 5:00 PM local time. It's a bit of a learning curve and a patient process. Sometimes the staff may not always be able to get back to you immediately, so I would recommend you call and follow-up periodically to ensure that your reservation is actually confirmed. Now, when you are able to speak to someone, they will take down basic information, contact information and payment information, and then send you a confirmation e-mail. But overall, the staff is awesome and very helpful! As for the drop-off process, there is now a drop box for rental keys outside their office door or you can also knock on the door to return it to the staff. I plan on coming back to Lanai Car Rental when I am visiting next time!

We had a good experience renting a Jeep on Lanai from Jim. He kept good communication even prior to…read moreour arrival, as the island did have some storm damage. Thankfully when it was time for our day trip, all of the sites were fully accessible. We packed in a full day visiting Garden of the Gods, Shipwreck Beach, Lanai Cat Sanctuary, Hulopoe Bay and hiking the Pu'upehe Trail. We started with breakfast at Blue Ginger and later visited the 50s themed diner in the new bowling center for afternoon ice cream. The Jeep was quite new, very clean, with CarPlay, and everything was in good working order. I highly recommend downloading offline maps for navigating Lanai, as there is barely a bar of cell service, even in town. We never actually had to use 4WD for the Jeep, but the height clearance sure did help us on some of the rough dirt roads to some of the sites (places you'd never want to take a regular car). Jim gave us a thorough explanation and tips for visiting the sites when we arrived on the morning shuttle to pickup the Jeep (text the shuttle company ahead of time to reserve your spot at the ferry harbor). There was a laminated map inside the Jeep for us to take with us for the day. Process was smooth. Would rent from Cheap Jeeps again if visiting Lanai. Mahalo!

Jim and Gail are awesome! They meet you in town and show you a map of the island, time frames of…read morewhere to go and how you can get the most out of your day. The island is a beautiful place! We had the best time and I highly recommend if you're visiting Maui. Visit lanaicheapjeeps.com to book or call. They are both easy to talk to and explain your adventure thoroughly.

I have rented cars here for many years and always an excellent experience. I can't say that for…read moremany businesses I have purchased products or services at. Nearly 30 years ago I rented my first car at Na Ka Oi Motors. I have always had a great experience. I want to add a note that a particular female staffer was quite aggressive and didn't fit in with the usual experience I have had. I am hopeful that current ownership (I knew the old owner for many years and is a good guy) or management maintains a professional environment and ensures that any staff don't become overly aggressive with customers. I over heard her on the phone, and could hear the guy talking. He was on speaker phone on his end. He was accused of yelling. He wasn't yelling. He almost had his reservation canceled. She really jumped all over things and it didn't have merit. This particular agent concerns me enough, that this review could possibly result in me being banned, for even saying this. I hope not, I have been a customer for a long time. I feel that this needs to be reported. While I still maintain a 5 star rating, I want this to at least be a heads up, that some things need to be brought back a notch.

DO NOT RENT HERE. This place charged us after we returned the vehicle, just like other reviews…read morewarned about. The Assistant Manager and staff were extremely rude, constantly cutting us off and speaking to us like children instead of customers. The van itself had no AC, warning lights on the entire time, and shook badly while driving. When we tried to get help, nobody was willing to assist or take responsibility. Customer service and professionalism are seriously lacking here. Rent somewhere else and save yourself the stress.

I really wish that I read the other negative review before reserving a car from this location…read more First, they are located in a sketchy industrial park. Second, the website is VERY deceptive in terms of available vehicles. Third, when we arrived, we were picked up in a beat-up van by an unfriendly driver who gave the vibe that we were inconveniencing him because he had to pick us up. When we arrived, we were met by a rather surly gentleman who took us to a SUV with 149,000 miles (I have photographic evidence to prove this) on it and looked like it had been in a demolition derby. We immediately asked for another car and he told us "nothing else was available". Driving the car, I noticed that the brakes were iffy and one of the seat belts was not functioning properly (plus, it was so old that there was no navigation). The family refused to continue driving in this dangerous deathtrap vehicle and I was forced to rent ANOTHER vehicle from Enterprise for the remainder of our vacation. When it was time to return the car, I got a text to return the car with a full tank (despite the fact that we got the car with a half-tank and he verbally told me to return in the same way). I opted to return the car with a full tank because I thought this rental agency would screw me with excess gas charges. When we returned the car, we were told that there was no transportation back to the airport and we were forced to drive this same vehicle to the airport and leave it for them to retrieve. A miserable experience...never again (the big fear was that the car would "die" and strand us by the side of the road). PS-DO NOT believe the website pictures!

Do not rent with them! This is a shady business that consist of older model cars parked in a junk…read moreyard. They offer pick-up to and from the airport once you book your rental with them. The female worker was the only employee who is pleasant to deal with. We received an older 2012 SUV, which was ok, if the car was not a piece of junk. Unfortunately, this car was done, as it was at over 117K mileage. It also had a lot of dents, marks, scratches, etc. Our biggest regret was keeping the rental as it was. The paperwork was already filled out when we got there. We returned the car at the end of our trip. No issues until we got to the parking lot. The engine light turned on. We immediately reported to the female employee. She nodded that the car was 12 years old. It was bound to encounter issues along the way. We received a phone call from the "CEO of operations" after two days. Now, we're told the car died. It won't start. He said it was in "good working condition" prior to the rental. We had two options. We can agree to pay the invoice from the mechanics for the "damages." Or they can file with our car insurance and say the car was totaled. Obviously, we did not agree with either options. It was not comprehensible as to how they can fault us for a crappy car. They should count their lucky stars that the scrap metal ran its course. No back up camera or GPS system. It was completely outdated. It was quite fortunate that no one got hurt or injured with this rental car. Anyhow, he ended the call saying the cars belonged to several "owners". And, they will definitely be in touch to file an insurance claim. Be very cautious if you decide to book with them. I wouldn't trust these scammers at all! It appears they devise these schemes by renting out old junk cars. They are completely aware that 90% of their fleet is not operable. Or it ran its course. Then, they file bogus fraud insurance claims to get new cars. Go with a legit, reputable car rental company!

Communication was excellent, prompt replies and answers to questions. Instructions very good…read morefinding the vehicle at the airport and getting inside, taking photos (I took more than asked for). At first glance the vehicle appeared beat up, scratches, dents, paint wear, but ran like a charm, very smooth. Good A/C. Inside was clean. Return also smooth, easy. Price was almost half of what the leading rental agencies would have been and I usually rent from those. I was covered by my own insurance, also have AAA backup in case of an issue. I will definitely use them again.

Do not rent from these guys. I got hit by one of their employees and the owner refused to pay. I…read moreshould have called the police. Beware of this crooked thief. He is not from Maui and his cars are out there putting locals and tourist in danger and I have pictures of the accident and his employee id from the date of the accident. The employee crossed 3 lanes of traffic at the entrance to Paia. Owner said he would pay never did and his insurance is some fly by night on the east coast.

We rented 3 of the speedsters for our wedding ceremony to have them on the background for photos…read moreand every guest loved it! Was a blast! Jerome and Yvonne were very nice, efficient and professional all along the whole proces! Will probably rent one for a day ride next time in Maui!

This was our second time visiting Maui roadsters. We had a fabulous time (took Pele today)…read more Appreciate Jerome and Yvonne's responsiveness and attention to detail. Look forward to driving Lani on our next Maui visit. Thank you for always making our vacation special!