I was referred to Island Endodontics for a root canal retreatment on a tooth that had no active pain but showed signs of a dormant infection. After the procedure, my pain escalated significantly. No one from the office followed up with me after the procedure--not Thursday, not Friday--until I called them myself to report the worsening pain. Given the known risks associated with retreatments, that kind of silence felt careless and left me vulnerable. When I called on Friday afternoon to report severe pain, I was told it was "normal" and to call back Monday. I wasn't informed that the office was open Saturday, even though I called before closing time and spoke directly to the doctor. I was later told I "could have checked the website" -- as if it was my responsibility, while in pain, to search for help instead of being told directly that I could come in. By Saturday, the pain became unbearable. I called the emergency line and was referred to an oral surgeon for an extraction the next day. I wasn't advised to fast beforehand, so I couldn't be sedated and had to undergo the procedure fully awake and only partially numb due to the infection. It was a traumatic experience. Although the doctor followed up after the emergency call and again afterward, pain management was never discussed, despite the well-documented risk that retreatments can trigger infections or abscesses. If pain is a known possibility, there should be a plan in place--or at the very least, guidance on what to do. I had none. I had no idea things could escalate like this, and I was left to navigate an emergency on my own. I also have a chronic autoimmune condition that makes me immunocompromised. This was known to the provider, yet it was never acknowledged or factored into my care. There was no closer monitoring, no heightened attention to risk, and no proactive follow-up -- which felt especially negligent given my higher risk for complications. It's also important to note that the retreatment was never completed. I was scheduled to return to finish the procedure, but the pain became so severe that the tooth had to be removed beforehand. I was still expected to make payments toward a treatment that was ultimately unfinished and caused harm. On top of everything, I'm now left with multiple unexpected expenses -- including the emergency extraction, an additional visit to an unrelated dentist on Saturday because I had no idea Island Endodontics was open, and a hospital visit following the extraction when I was no longer able to cope on my own. None of these costs would have occurred had I been properly informed, supported, or followed up with. Adding to the confusion, I received follow-up calls from doctors I'd never met, with no clarity on who was contacting me. One voicemail referred to "how the tooth is settling in," even though the tooth had already been extracted -- a small but telling moment that reinforced how disjointed the communication had been throughout. I later learned that the doctor who handled my procedure wasn't informed of my emergency until days later. That lack of internal coordination is deeply concerning and only amplified the sense that I had to manage this crisis alone. I also lost several days of work that I hadn't planned to take off. Had I been informed this kind of escalation was possible, I would have adjusted my schedule accordingly. Instead, I was left to rearrange everything last-minute, while in severe pain. This wasn't just physically traumatic -- it disrupted my life, and I was given no opportunity to prepare. I'm sharing this because patients deserve full transparency, appropriate aftercare, and real compassion. I did not receive that here. read more

I could not be happier with my experience at this office! I was dreading having an existing root canal done years before by my regular dentist- redone. I woke up in agony on a Friday morning, with a swollen face. I had previously scheduled an appointment for later in the month. The receptionist was so kind, she said they would find a way to get me in that day. Within minutes she calked me right back to come in First off, there is a parking lot. One less thing to think about. I was greeted warmly, and waited just a few brief minutes in a lovely, relaxing, clean waiting room. I was treated by Dr. Navarrete, and her assistant. Experiencing severe pain, I much appreciated their gentleness and "chairside manner" After treating the infected area , she prescribed antibiotics and ice for the swelling. A week later, feeling so much better I went back so they could finish treating and cleaning the root area. Dr Shawn Pobiner and his assistant completed the final steps, I actually laughed at the amusing stories they shared. Again, this experience was gentle and positive. I hope I don't ever need another root canal, but if I do I know I will be in good hands here. read more

Island Endodontics - Yikes, my swollen jaw! - Endodontists Near Me - Wantagh, New York

My dentist that I love and trust told me I had to do a root canal, not a simple root canal but a redo, I had a root canal done a while back in Queens by a horrible horrible dentist. So long story short my dentist said I had to reopen it and right next to it I had a fracture tooth so mind as well do both. I called and the front desk and they were soooooo nice and scheduled me, I have a very small window to get this done and the front desk was kind to acomodaste me. The place is beautiful and impeccably clean, the people on the front desk are very polite. I'm super scared of dentist. Seriously I rather give birth to twins again then sit on a dentist chair!!!! But since I trust my dentist and she sent me here, I put on my happy face and set on the chair. Dr Navarrete and the assistant Denise was very nice and gentle, I swear to you the more they talked the more at easy I was. She was super gentle and started both root canals. I felt completely at easy in their hands. Their equipment are top of the line and the doctors were extremely competent and kind. Doing 2 root canal at once isn't easy (one of them badly infected) so that day I came home and I was fine but the next day I felt pain and called to talk to Dr Navarrete, it was after hours so she called me back right away and put on a prescription for antibiotics, the next day (Sunday morning) Dr Poviner called to see how I was doing, I was still in pain, he even offer to see me Sunday if I needed it or Monday (my next appointment is Wednesday) I was in pain but manageable, but at night time I could barely open my eyes I was in so much pain. So I called Dr Poviner, he gave me his direct line) and he called me back right way to check on me and he called CVS to put on a prescription for me. I was so surprised with the levels of care on a weekend, and they still made sure I was okay, I didn't know doctors did that anymore. I'm beyond satisfied! I highly recommend all the doctors here! Top of the line equipment, amazing doctors, beautiful office, polite and courteous front desk, plus the doctors are caring and check on you on weekends!!!!! I could not have asked for more!! I'm still speechless, so surprised and so grateful that they check on me on the weekends I was in so much pain. I really appreciate it!!! If you are looking for a great place this is it! Monday morning - and Dr Pobiner just called to check on me again. This is beyond amazing! I hear so many people complain that most dentists is all about money and couldn't care less about the patient, this is not the case here! They truly care about the well being of their patient here. Wednesday morning, just finished both root canals, pain free! Dr Navarrete has magic hands not even the anestesia hurts, she made sure I was in not pain and comfortable at ALL times. When she does the anesthesia she starts with what she calls "the blue one" and I think that's a smaller needle, and num you with that first, then she goes in with whatever needle because at this point you are nice and nun. Thank you Dr Navarrete for a pain free experience! read more

Patient kind and qualified! Today I had an emergency root canal-I was in the most pain I have ever felt in my mouth. The Dentist - Dr Todd Pobiner was as gentle as can be with a great mannerism. HIs assistant was very nice as well. The office was clean and cozy. Dr. Pobiner made me feel very at ease. I don't think anyone wants to hear root canal especially near a bridge. I was very appreciative of the respectful way he approached me knowing I was apprehensive and scared. I am also recovering from a recent bite 18 stitches from a puppy on my lip where he was working and he was very careful and empathetic. Thank you read more

Absolutely amazing. I was in extreme pain they were able to get me in the same day, I was taken out of pain and they were able to start my root cancel. They were able to give me a quick follow up appointment for the 2nd part of the root canal. Everyone is compassionate and caring in the office. The office runs on time which is a big plus when you are using your lunch hour to have the work down (like I did). I will be using them in the future. read more

I'm terrified of dental pain and pretty much anything that has to do with tooth discomfort. So that's why I waited so long to tend to a filling that fell out last year. Dr. Shawn and his assistant were amazing today. From the minute I walked in the office I was uncomfortably comfortable. The office had a very calming vibe to it even though I heard a drill in the background. I had a back tooth root canal and I survived Dr Shawn was very calm and listened to my fears and concerns. He clearly explained the procedure and updated me throughout. I still can't feel my face but when I go back to the office to complete my work I know my anxiety level will definitely be lower than earlier today. Thank you and your assistant for just being nice! read more

I can't say enough good things about Dr. Pobiner. His chairside manner is amazing as he always tells you what is going on, and what you can expect to feel. His assistants are very professional and just help keep your mind at ease. The evening after my appointment, Dr. Pobiner called to check in on me, and if I needed anything to give him a call. While dental work is never something I want to go through, I would not hesitate to go back to see Dr. Pobiner, and would recommend him to anybody in need of a root canal. read more

I can't say root canal is fun, but it really was a comfortable atmosphere. Dr. Todd and Dr. Shawn are friendly and personable, and I really kicked myself for putting it off so long -- Dr. Todd made it easy and relatively painless. The office looks great, and the location is easy to find. I strongly recommend Island Endo if you're in need for root canal. Thanks guys! read more