He came and hooked up the breaker and put the ends on my cable to run between the generator and the…read morehouse

Harry is great, as are his workers. Very conscientious, but he charges by the hour, so if it only…read moretakes 20 minutes to do a job, you still get charged for a full hour, which today is $100.

The word is outstanding. They are always on time. And job they do is beyond reproach. Their prices…read moreare also very respectful.

They have come and done work on my house several times. They've always been very prompt and very…read morerespectful. I have had light switches changed, ceiling fan controller installed and a new doorbell placed. I will continue to use them as they've been great and easy to get a hold of

I highly recommend Aaron from Ace's Plumbing! We had an emergency at my daughter's apartment and…read morehad already called three other plumbers who either couldn't come for hours/days or offered no alternative. Aaron immediately suggested calling the city to have the water shut off and even called them himself to help get things moving. His earliest appointment was 3 PM, but he later texted that he had moved us up to 10:30 AM and was still trying to get someone there sooner. He went above and beyond to help us during a stressful emergency. Excellent customer service and truly caring! Highly, highly recommend Aaron and Ace's Plumbing!

I phoned for a bathroom sink issue at 1:16PM; spoke with a lovely receptionist (Caitlyn) who was…read moreable to schedule a plumber to see us today. Within 20 minutes, Andrew called and was on his way over to our house. He very quickly and accurately diagnosed the issue and informed us of another potential problem. He performed the necessary work efficiently and promptly. He was very thorough, helpful and tidy. He was wonderful!! Our experience from start to finish was terrific and I highly recommend all their services. So happy to have such a great plumbing company on Hilton Head!

EXCEEDED MY EXPECTATIONS--AND EVERY TIME…read more Let me start out by saying that my expectations are low here on Hilton Head. That's not to diminish the aforementioned statement in any way, but I've lived in 8 states and have never been in a place so "infested" by semi-con artist contractors as here. If anything, at a minimum, they gouge customers as if we are all multi-millionaires. I digress. Rob is as obsessed with perfection as any contractor I've ever worked with. He recently completed his third project for me--this time, a more serious remodel that included adding a 1/2 bathroom and renovating an office to include built-in bookshelves. "Handyman" is a good word for him, as he is skilled in a multitude of fields to include: electrical, general construction, plumbing, carpentry, flooring installation, and the lost art of drywall taping. As part of this project included all of the above. It is RARE for a contractor to be "bothered" by some slight imperfection rather than the homeowner, but that has been the case all along. He is honest (so much so, I've left the house to him alone on many occasions), fairly accurate in his estimates, and detailed oriented. Because of his diverse background (that to include real estate), he has an "eye" for what "flows" during a remodel and what does not. Unless his schedule conflicts greatly with my next or any future project, I will use him for all of the above specialties exclusively. Don't waste your time hunting down a rare find on Hilton Head. While I am sure there are a few, it will take excessive time to find them out.

I called an left several messages never received a return callread more

November 2025 update…read more Once again Citadel delivers professional, efficient, and valued electrical service. We needed three separate pieces (two pumps , and pool heater) equipment that none of which was grounded at all - safely grounded. We also had two timers and four dimmers installed. Quick, clean, and professional work by the two electricians today was appreciated. The owner is a true professional and his workers are too. Complete trust & confidence in Citadel Electric. (See photo's).

We have had Citadel Electric out to our home on several occasions. They are always prompt and do…read moregreat work. Just installed this light fixture!

I purchased a new HVAC system for our home back in 2019. While their quote wasn't the lowest, what…read morethey offered compared to their competitors was clearly superior and the price difference wasn't even substantial. It was well worth the extra cost. Since the installation, I've only had one issue (which was not their fault), and it was fully covered under the manufacturer's warranty with no out-of-pocket expenses. After the first year, I signed up for their bi-annual maintenance plan, and I have zero complaints. In fact, I'd say I'm very pleased with their service. Every technician who's visited over the years has been professional, courteous, and knowledgeable. After each inspection, they always send a detailed report via email, complete with photos of each task performed. At the end of every visit, the technician always takes time to say goodbye and they're always pleasant and respectful, which feels rare these days! They're consistently on time, and the friendly lady in the office always calls the day before to confirm the appointment. If I could give more than 5 stars, I absolutely would!

Well over $500 for them to install a $25 part in ten minutes on a unit we purchased from them, less…read morethan a year after the previous ass raping. If you like to bend over backwards and take it up the ass, call them!!!

They are booked so it does take some time for them to get to come but they are very reliable…read more Showed up early on the day of the appointment. Very knowledgeable unlike most handy men I've dealt with. I had someone else do some can work and covered up some is the problems. They were able to find the issues and fix them. I will be calling them in the future.

I was very happy with the work that was done at my home today. However the invoice was 20% more…read morethan I was quoted on the phone. When I called to ask about the increase the person who answered the phone said "oh I guess they priced it a different way". Very unprofessional and potentially unethical

Hunter came out a few days ago to work on our 10 year old HVAC. I was certain that we'd face the…read moresame experience we endured with other companies in the past--lengthy wait times, repeated visits, and pressuring to get a whole new system--But this time was totally different! Hunter was very open and straightforward about the state of our system and got straight to work with clearing out the lines to get us back up and running. And even when I was afraid there might be another underlying issue at play--because again, we've been told in the past, on more than one occasion, that we should replace our system, Hunter assured me that it's running just fine and kindly took time to explain to my mom and I how situations like ours happen and what can be done to prevent it. It took time for the HVAC to acclimate our home, because of the humidity trapped inside, but when it did, wow! It's running better than I've ever heard it run in years. Thank you Hunter!

Bottom-Line-Up-Front, Savannah Air Factory is unequivocally a 5-Star HVAC Company!…read more We all know how brutal the heat can be here in Savannah. This company came to the rescue and really saved us. We purchased a TRANE XV20i from Old Coast Heating and Air Conditioning in 2018. The system is now 8 years old. The service we were receiving from Old Coast was overpriced, they sold us marked up parts, to include a replacement lightbulb for our RGF REME HALO-LED Whole Home In-Duct Air Purifier and would always upsell me during regular maintenance visits with adequate at best service. Additionally, we know now the $27,000 system purchased from them was not installed properly either. *********************BUT NOW???**************************** We switched to Savannah Air Factory after all our neighbors recommended them. They are now our maintenance company and our go to for all our HVAC needs! This company, undoubtedly, has better prices, service, and competency. They have an emergency number and a technician on call after hours (912) 944-8226. James was on call and he came out to fix the system temporarily so we could make it through the weekend until it could be fixed. Monday morning, I phoned their number (912) 665-6898 and spoke with Kaitlin. I explained our issue and that the system was down and she sent out Darren right away. Darren identified the problem, came up with the solution, and contacted TRANE Technical Support to verify it was the correct resolution. He accurately diagnosed a complex set of issues, including a failed evaporator coil, a refrigerant leak, step motor improperly seated, and sensors not set properly. Now, the system is running perfect, the way it was designed! Despite the extensive repairs needed, they handled the emergency seamlessly. They secured all the necessary parts immediately under warranty at no cost, offered transparent pricing for labor with no hidden fees, and replaced everything with absolute precision. Darren is a consummate professional, efficient, and very knowledgeable. They repaired the leak with a new coil, charged the refrigerant, and got our system running perfectly. Within no time, our home was ice-cold and comfortable again. Their emergency service is fast, honest, and high-quality. My wife and family are so grateful for their quick response and highly recommend them for any AC crisis! THANK YOU Darren, James, Kaitlin, and the whole team at Savannah Air Factory!