Last summer, we did end up hiring Albert to fix a leak coming from our bathroom. He seemed very…read morenice on the phone and was very responsive into action. He diagnosed the leak to be coming from the shower pan. As a result, we paid him roughly $11k to completely redo the shower and also remove the shower block windows that appeared to be a secondary leak source discovered after. As we were dealing with the issue remotely, he sent plenty of progress photos and cleaned up after the project well. The problem initially seemed fixed. Unfortunately, the identical leak started again within a year, and we scheduled a date for him to check on the shower but he never made it. We rescheduled for another date but he also failed to show up for that and has ignored our messages to remediate the issue. The problem was either misdiagnosed or incorrectly remediated. Either way, we will have to find another contractor to fix what Albert didn't. Two stars rather than one as he was very pleasant and responsive during the initial project.

Albert was professional and courteous. He addressed the problems quickly and his price was fair.read more

We had Island Electric do the complete electrical job on our house and Gary and his team did a…read morefantastic job from the planning phase through to completion. They really helped us figure out how best to wire the house and locate the switches and how to integrate the entertainment systems. They showed up when they said they would. The quality of their work was excellent, they worked well with our general contractor and our lighting supplier and they were easy to deal with. The Island Electric team was extremely helpful; they did top quality work and were fairly priced. I would recommend them to anyone who's looking for an electrician, from anything simple in the house to a complete build.

We have a rental property in Bluffton and rely upon the honesty and integrity of contractors when…read moresomething goes wrong. We were so blessed to find Gary Thomas @Island Electric , 843-295-5911. This man was honest , professional and helped us when someone else could have taken advantage of us ! I wouldn't hesitate to recommend this company for anyone needing an electrician. By the way, his workers have been with him for a long time and we are confident letting them in and out of our home.

. The Bluffton SC Live Oak Electric did a great job for us. They installed a whole home surge…read moreprotector and worked around our unpredictable schedule to do it. The office staff was very nice, as well.

Came out and put up a ceiling light. They were fast, knowledgeable and professional. Also very…read morereasonable. Will definitely use again for all of our electrical needs!

They are booked so it does take some time for them to get to come but they are very reliable…read more Showed up early on the day of the appointment. Very knowledgeable unlike most handy men I've dealt with. I had someone else do some can work and covered up some is the problems. They were able to find the issues and fix them. I will be calling them in the future.

I was very happy with the work that was done at my home today. However the invoice was 20% more…read morethan I was quoted on the phone. When I called to ask about the increase the person who answered the phone said "oh I guess they priced it a different way". Very unprofessional and potentially unethical

November 2025 update…read more Once again Citadel delivers professional, efficient, and valued electrical service. We needed three separate pieces (two pumps , and pool heater) equipment that none of which was grounded at all - safely grounded. We also had two timers and four dimmers installed. Quick, clean, and professional work by the two electricians today was appreciated. The owner is a true professional and his workers are too. Complete trust & confidence in Citadel Electric. (See photo's).

if you want to be scammed for much more money than quoted and service…read more request at ZERO completion then hire Citadel Electric of Bluffton. in All my years of having a service contractor into my home I've never written a Poor review. Citadel takes the cake!!! I called Citadel for an appt to put up an outdoor fan on my front porch. Quote $89 service fee and $100 install. ( Approx 1 hour work) Two young men showed up. Put the fan up in 45 minute. came outside the fan light was working, told them great job and tip them $20 dollar. Two hrs later realized they were still here. went outside, they were both sitting in lounge chairs reading the fan manual. Requested what was wrong. They stated fans broken can't get it to work, They took it down and box it up. I told them I would take it back to the store, buy a new one and give them a call when I get it. That night received an on line bill for $397 dollars and NO fan up. call Citadel office and got Mary. Explain the situation and I'd like to work out a solution. She said the boss would call me later. After several calls to Mary with no c/b from her boss on the 9th day I requested the bosses phone number. Mary said she could not give that out but I could leave an email on companies website. Boss called me back with in the hour. I explained the situation that occurred with his two workers and could we work something out. He stated he tracks his workers time and they were there for over 3 hour, so nothing he could do about the bill. I told him I didn't know I had to pay for his workers education on how to fix a supposedly broken fan. I asked since I picked up the new fan, I will pay the $397 billed but could you complete the job and put up the new fan. He stated No will have to charge you for that. I told him no thanks and I'll make sure you don't do business in my community again.

I called an left several messages never received a return callread more

I called to see about a few jobs that needed doing. I was not disappointed, as the people he…read morerecommended were excellent, reasonable and very easy to work with. I would definitely use him again.