Exceptional service from Brianna! I recommend this place and if you need help, ask for her. Great selection of inventory, great prices and great service. Just be aware the final price our the door will be higher, as w all vehicles you purchase, and even higher if you want a warrantee. And John the manager was a big help too read more

Was interested in a BMW. Fees and taxes were like $6000! WTF. A quarter of the car price. Stay away from this dealer.

Worst place ever! Very inrresponsable not the price listed in any of the cars! Left my deposit for a week the car was no where to be found After been told the was still fixing it to be pick up turns put the car was just left in the back of the dealership and not car about my time I found it my self still dirty and sales associate "nick" Didn't know what was going on very unprofessional after all manager "franc" try to sell me a car for the same price and at check out it went up 25k and lied about us alredy test driving it.... over all horrible! read more

Shitty service, unprofessional staff, no after sales service, unable to find the right person to solve a mistake they have made . They put 10k more over the original price ,find another dealer dont think there is worse than that. read more

Don't even try to purchase a vehicle from this place, the finance manager frahan or whatever his name is, is full of shit... made me waste my time 3 times, call me in to sign everything and the minute I stepped in everything was different than what we already discussed.. while I was there I noticed that the other customers were having Similar issues and also the cars were junk... requested my refund about a month ago and my bank account haven't seen anything pending coming from this junkyard... the salesman sandy was so unprofessional that I decided to deal with the finance manager directly and it was even worse... don't waste your time going to this place! read more

Horrible horrible business...I made a yelp account just to write a bad review...dealer fee are over $4500...price they listed isn't the right price ...they were very rude...this place should go out of business read more

Complete bait n switch. Saw a car advertised for 15k on cars.com. Obviously assumed there would be taxes and fees but before taxes were even discussed they quoted $8,000k in fees. Complete sham. read more

we went to see a 2018 bmw x1, and they told us that they had already sold it, just the day before (lie) they had a x4 on display, but it was not what we were looking for, they wanted to sell us a mazda cx6, which we did not want, we left Someone called us and told us that they could make an offer on the x4 and we decided to return the next day, after much talking, the prices arrived. The original price was 26k but to that they added 4500 which was according to them the initial payment, then they added another 6500 which were shipping costs, preparation costs and certification costs, all this is rubbish, and a hoax, a certification that it is useless, it is not a guarantee of anything, shipping costs, when they are not going to send me anything. a very loud music, and a total waste of time, I do not give zero star because there is no such option, read more

Shay was an excellent auto seller. She was very kind and actually helped through the whole process. She was informative and honest about what the next steps should be after buying the car. The only down side I have to say is them running my credit more than twice. It really wasn't necessary. The paperwork and same day detail was amazingly handled. Thanks shay read more

Beware of the price. Add about $7500 to $10000. They never pick up the phone and voicemail is always full. Very unprofessional. One hand never never knows what the other is doing. We paid extra to certify the car. Certification was rejected and we are still trying to get our money back. FIND ANOTHER DEALER!!!!! Save your money and yourself the headache! read more

Worst place to buy a car u might as well pay cash for a car somewhere from a person instead of here they say Oo " we can fix that come back and we will have it painted blah blah . I come they paint the cars outside on the side of a building saying they take it to a body shop . I would never do service here either they use all garbage parts . read more

Great place they helped me upgrade out of my 2010 honda civic into a beautiful 2017 E class with AMG package! So grateful for the whole staff they were all nice and attentive to me. Managers Kuzio and Photios went above and beyond and even helped me get a great insurance rate. For sure stop in and ring the bell! read more

Everyone complaining about fees is dumb as fuck. First off they never purchased the car and arent in this business so they dont know what they're talking about. Yes the cars are under valued to get customers in and yes there are fees to bring the price up to its actual value so whats the issue. You're getting a car for a good price with coverage. It baffles me that anyone would complain about it and the ones that due come in expecting to get a $30k car for $20k are living in LaLa Land. read more

Thank you island auto mall for your hard work and getting me approved at a rate no other dealership could this is my first car and I can't believe I'm driving a 2017 e 300 class it doesn't feel real and most of all I want to thank my salesman Anthony for making this experience as smooth as possible and making me feel like family read more

What others say here is true. I called and confirmed that the Mecredes I wanted has an additional $3995 mandatory charge (basically an extended warranty) on top of the advertised price. Also, the website makes it look like the cars are CPO but they are not. These are not certified by Mercedes, this is just an extended warranty they force you to buy. Could still be a good deal for you but they should be upfront about it. read more

Milena was very attentive & patient. She stayed over closing hours to make sure we left with a car that we LOVE!!! 100% satisfied!!

BEWARE! Do not purchase a vehicle from these people. They are SCAMERS, dishonest and irresponsible. The price they advertise is false and they sneak in un-validated fees and un- requested charges raising the price to 30% higher than the advertised price. The worst part is if you buy the vehicle and it has a mechanical problem, they DON'T follow through on their legal obligations to repair it. I purchase an SUV from them late September and within a few days, we found the Transfer Case was defective and needed replacement. They allowed us one serve appointment; they changed the oil and said to come back if it's still troublesome. A few days later I called to make the second appointment, and they are refusing to service the vehicle and repair the Transfer Case. They are refusing to meet their NYS Lemon Law Legal Obligations to repair my vehicle. When I call to speak to the service manager they keep coming up with excuses and refuse to take my calls and refuses to set up a service appointment to repair my vehicle. I am in the process of contacting Channel 7 "On Your Side, reaching out to Nina Pineda for support. I am also in the process of contacting NYS Department of Consumer Affairs, BBB and I have filed a claim form with NY Lemon Law Arbitration, NYS Attorney General Office. Please take this advice SERIOUSLY! Check out all the other poor reviews there is a reason they are rated so low. DON'T GET SCAMMED! Buy it somewhere else and save yourself the headache. It's a shame that places like are allowed to stay in business to rip off customers. NYS should shut them down and I'm willing to team up with other unsatisfied buyers to see it through! read more

I would Let know everyone for this dealership is the worst one on New York specially Rashid he makes so many tricks he hides the car on till your sign of the paper. Don't trust them. read more

The place, as everyone previously confirmed, is an absolute scam. They confined to have a listed vehicle over the phone, but on my arrival some 2 hours later: nothing. The sales boy also informed me of their 6k extended manufacturer fee: so add 6k before any of the taxes or plates to the advertised sticker price. read more

Advertised prices are completely false to get you in the building. Prices are jacked up by dealer fees including but not limited to; Destination fee (transport of vehicle from wherever they bought it), false "mandatory" extended warranty fee which is $6000 to make up for the ad pricing. Hector is a puppet for their conniving finance personnel and acts more like a drug dealer hiding info about himself and other staffers practices as opposed to a business man. They close at 8pm right now but when I backed out of their wicked deal, they pretended someone in finance left at 6pm and locked the door where my down payment was (which was a lie) so I couldn't leave waiting for her to come back or come back in the morning smh. So I waited for her to "come back" watching the entrances and no one appeared. My sales rep pretends to be on the phone saying "thanks for coming back" smh. Nice cars but dealership is full of lies and liars. STAY FAR AWAY FROM THESE CROOKS! read more

This place is UNPROFESSIONAL to say the least. They have little kids working here with no professionalism whatsoever. You call, get hung up on constantly. This dealership needs to be SHUT down. I will be reporting this dealership to the BBB I do not believe people should be getting screwed over. They sell "luxury" cars but yet do not treat you like a luxury client. Absolutely disgusted by this place DO NOT BUY A CAR HERE DO NOT WAIST YOUR TIME. I was told a car was there, drove out of state to find out the car wasn't there and the person who told me the car was there was some random kid answering phones. The sales people look unprofessional, and are so unorganized. They say they will give you a call back and its been a week since I've heard from them. They are screwing with people's money and time. read more

Great service, love my new GLE. Highly recommend them. They have minimum fees, even after those fees they have the best price in the entire northeast region. thank you guys!! read more

My husband and I bought our first car there and it was a breeze. Our sales man Hus was knowledgeable and very helpful with the whole process. They have the best deals around and would go back anyday!!! Thank you Auto island:) read more

I bought a 2017 740i. Salesman Rashid assisted me in every way. The dealership is awesome! Thank you

Briana was AWEWSOME while we where there on 2/8/20, absolutely loved her! We literally left the lot, and the concerns started immediately. We reached out to Brianna the following morning and here we are 4/27/20, almost 3 months later and Brianna, along with Julie, Micah, Nevin, and the ENTIRE Island Auto mall Team have been so shady. They are so dishonest and have proven to be so unprofessional, to say the least. We have so many unanswered concerns. So here is briefly what has transpired. 2/28/20 arrived 9am, left dealership with car at 5pm, took ALL day, because Micah was SOOOO behind. He rushed the paperwork, when we were signing. With that being said they failed to give us ALL the documentation. BUT, we thought no problem, the following morning, we would speak to Brianna and Micah and iron out the unanswered questions/concerns, we literally reached out to the dealership 18 hrs after leaving. *They forgot to give us the correct Carfax, the one linked to the vehicle online did not match the vehicle we bought. Thought it was a simple error on their part. 4/27/20 STILL WAITING FOR CARFAX. *They forced us to purchase a 10 year/100k extended warranty, they REFUSED to sell us the vehicle with out the extended Warranty purchase. They stated if we ever sold the car, the warranty was transferrable; but they forgot to give us a copy of the Warranty paperwork. Thought it was a simple error on their part. 4/27/20 STILL WAITING FOR THE WARRANTY PAPERWORK, DONT EVEN KNOW THE NAME OF WARRANTY COMPANY. *We wanted a car with Navigation. The vehicle we purchased had no navigation chip, they said, no problem, they would order it & have it mailed to my house. I asked them to note it in our paperwork, they said there was no need, and it would take a few weeks, but they would make sure we would receive it. *they said we had to pay more for the car, as it was Certified Pre-Owned, they forgot to give us any paperwork, confirming to was a CPO, 4/27/20 STILL WAITING FOR THIS CONFIRMATION. *there was a chip on the front windshield, they will not address, etc etc etc etc etc.....THE LIST GOES ON.... Many many many many many calls and No calls back, EVERYONE IS SOO BUSY and incompetent. Spoke and left messages with Kathy, Lily, Victoria, Jasmine, Nick, Atiana, Anissa, Justine,....Brianna, Julie, Micah, and Nevin can easily fix my concerns, which were promised to us. I simply want what was promised to us, not asking for much extra.... a few emails with the requested documentation would address a handful of my concerns. WHAT ARE THEY HIDING ???? read more

I also wish I can give a minus 100 to these people. Horrible service, prices are not real, cars are not there when you wanted them, they only want you to finance and when not, price goes up like at least $8K. People, please just do some research before heading to that place!!! It's a Joke. read more

Wish I could give a 0! SCAM!!!! Buyer BEWARE! This is NOT a reputable car dealership. They advertise low prices on their website to get you to come to their dealership. Once you are there they give you a low price and then add HUGE fees onto the car. When asked about the fees, the question that was asked was you haven't financed a car have you? He was told the car was $19K and after agreeing, they get you in a room and the car then becomes $30K! This person thought his down payment was going to affect the price of the vehicle so he didnt have to finance that much. He fell victim due to lack of knowledge of financing a vehicle and was just point blank robbed of his down payment. Please do not come to this dealership to purchase a vehicle! You will definitely regret it if you do! These folks should be ashamed of themselves! Definitely a RIP OFF! You know what they say about KARMA? read more

We are looking to buy a compact SUV and went to Island Auto Mall based on an ad for a BMW X3 with a good price. When we arrived, the salesman told us that it was just sold and showed us a BMW X4 with an advertised price of $26K. When we sat down to discuss numbers, the price had ballooned to $35K! Turns out the price Island advertises is not actually the base price, but it's the base minus 20% because they're supposedly assuming that everyone will put at least 20% down. On top of that, they added $6K of mandatory fees: certification fee, destination fee and preparation fee. The certification fee is some BS saying that the engine and transmission are "certified" for 10 years/100K miles, but it's not an actual warranty. The salesman didn't explain the destination fee, but I understand it to be the dealer passing to the customer the fee they paid to transport the vehicle from wherever they bought it (my husband says if we have to pay a destination fee, they need to personally deliver the vehicle to a destination of our choice). The preparation fee is reasonable; it's to get the car ready to drive off the lot (oil change, new tires if necessary, etc.). Bottom line: this place specializes in bait and switch. I won't spend a dime here and I don't recommend that anyone else does. read more

I'm only giving it a one star because that the lowest grade available.MOST HORRIBLE CAR BUYING EXPERIENCE EVER! DO NO TAKE YOUR HARD EARNED MONEY THERE! BUY AT YOUR OWN RISK!!!!!. The most dishonest set of people you'll find in this field of business There is no short way of saying this, but please please take time to read this review. It'll save you a whole lot of headache. I walked into Island Auto Mall upon seeing a 2017 MB E300 listed for $18,989, thinking that's a good bang for my hard earned bucks! Well that was the first lie. What they do is reduced prices online to rail you in then hit you hidden fees. now the problem isn't really the fees if only it made sense and services were really going to be provided. Imagine trying to buy a car and a dealership hits your with an extra $4,995 for base extended warrantee which cost $2,600, almost another thousand dollars in "Prep" fees and $300+ in Registration fees.Last i checked, extended warrantees were options NOT an obligation. I was told by Micha (Sales) the car will not be sold to me if i didn't purchase the extended warrantee. (Now the two reasons you're forced to buy this warrantee is because 1) Majority of these cars are bought from auto auctions which are really beat up cars in crappy conditions prior to their purchase so do not fall for the "We buy our cars from Mercedes pre-certified! believe me 100% false! please don't fall victim and 2) So they can change you double and of course make a killing on the profit all at your expense! Now there is where the real unprofessionalism and dishonesty lies. After my money landed in their hands i was promised the car was going to be delivers to me on Saturday a day after because a scratch on it was being taken care of at their body shop, to make it short, car didn't show up till Monday night in the shittiest condition for a "Pre-certified" car which you've paid upwards of a thousand dollars in "prep fees" for. (photos attached) between Saturday and Monday was literally hell trying to reach any one there for help! they literally put you though the hoops to ensure they can't be reached . the car was then promised to show monday afternoon, which i warned i didn't want the car to show up when its dark because i started getting strange feelings they'd pull some funny business. the car showed up at 9:48pm after i had had to take monday morning off to take an hour drive there to express my frustrations (Can you believe instead of a manger approaching you to address the situation he walks up to you and says bring your voice down or walk out of my establishment this is after they've wronged you) to make matters worse. the car shows up with missing cameras, scratched literals every where both outside and inside, spiderwebs in the backseat, dirt and sand in the carpets, drove like crap and noise in the bottom and missing glove compartment button. YES i said missing glove compartment button gone, you can't open it.so much for $1000 in prep fees. I mean this dealership is a joke! i drove the car back tuesday morning to returned it and asked for a better car. The manager Frank tried to still make money off this misfortune. He offered another car and told me it will cost me more monthly like WHAT? this dealership does not want to take a loss even if they are at fault. its gets worse but let me not bore you too much! I promised i won't allow this happen to another. PLEASE PLEASE PLEASE DO NOT WALK INTO THIS DEALERSHIP UNLESS YOU HAVE EXTRA $$$ TO THROW AWAY! EMAIL ME FOR FURTHER DETAILS....DZIREY@YAHOO.COM... GOD BLESS! read more

I was recently shopping for a used certified auto and found a great looking car at island auto mall. I had the pleasure of dealing with Hus the sales rep of the dealership. He was very professional, courteous and knowledgeable of the auto that I was interested in. It was a very pleasant experience and would not deal with anyone else. Great attitude! read more

TERRIBLE! I was one of those people who despite the mass amount of bad reviews, still tried to give them the benefit of the doubt. I went here with an car in mind and of course they tried to show me other pricier cars which I quickly turned down. I sat with Dion who was my sales rep and initially everything seemed to be going good. I was already aware of the different fees that would be added on top of the sale price that was advertised so that didn't bother me. We decided to put money down and finance the rest of the car. Prior to us putting money down, no test drive was offered, but we were told by Dion that we could drive off with the car that same day. Maybe about 20-30 minutes later after speaking a little more about numbers, the timeline changed and turned into "the car isn't ready yet but should be ready within 3 days". Still we didn't think anything of it. We ended up putting money down on two different cards and everything went through. Shortly after this, the manager came to sit down with us explaining now that we would have to wait 1-2 weeks for them to receive the title and we wouldn't be able to leave with the car. So now confusion has set in, but this being my first time purchasing a car, I thought this was normal. After that Saturday, if I didn't CONSTANTLY reach out to Dion, I would've received no updates regarding what is going on with the title or whatever they were waiting on. All I received was lies on top of lies from the moment we walked into that dealership. There was no honesty even after we requested a refund after not receiving the title for about a week and a half. Even trying to get a refund was a hassle because we kept getting the run around and nobody reached out to us like they said they would. Once the manager heard about us wanting a refund we were faced with another lie of him saying he was receiving the title as we speak. Never heard back from him again after that until I called him down about 3 times hours later. He told me he would call me the next morning to process everything. No call no nothing. It took about 2 days to finally get in touch with Dion who claimed he was getting the refund together now but wouldn't be able to send us anything as confirmation when the manager the day before told us he would email over the paperwork. Dion was another liar because he never processed anything until my mother had to call the manager hours later to find out why we still hadn't received any confirmation of the transaction being refunded. This dealership is full of scammers and liars and doesn't deserve business from anyone. read more

do not buy anything from this dealership. they will use your social security number on some one else's application to get a car. they commit fraud just to get a deal. if you do not want your social to be used when you are gone save yourself the headache. john, vincent, and others were apart of the whole deal and they did it to over 30 people read more

When this place was Barron auto it was better. Was helped by this awesome car saleswoman today named Brianna, she was very informative and professional. When it came to the negotiating I was pushed to finance when I told them I don't need your banks I got my own $, I could pay it cash now but they talked me into financing quote after reviewing the charges I asked, is the almost 5k warranty optional?(because it is, it's a backend deal for them more money) the manager or supervisor nick idk(some nerdy white guy w/glasses), frustratingly admitted it was, I requested to opt out, he then refused my business while this is not illegal it's in bad taste and unprofessional, especially if I came in with the intention of buying and paying in cash not financing. Financing is only good for the dealer, they work numbers to make you pay more $$$ in the end. If you have any basic math comprehension you'll understand your getting bamboozled, if not your a shmuck and enjoy your overpriced car/truck. read more

Let me start off by saying the staff was very nice and helpful.. but... The pricing here is VERY non-transparent which is for the purposes of getting people through the door I would say. My fault for not paying more attention. I was told several times by the finance person and the guy helping me about the "$8000" I was financing (Should have got it in writing).. after the $25,000 check I gave them, my loan somehow turned into a $24,000 loan. Three days ago, I called to speak to someone and asked for an itemized invoice because I did not receive one the day I purchased the car. The person I spoke to said someone should be calling me back... Of course, no one has... Long story short: This is a lesson learned for me. As a nurse, after dealing with COVID, I thought I would reward myself with the hard-earned money I have been saving and get a more reliable car. I honestly feel as if I have been taken advantage of. I would recommend reading reviews before visiting. It literally would have saved me thousands of dollars. read more

This was the most disappointing experience while looking for a new car. I called this dealership 4 times that week before going, to confirm if there were any additional hidden fees. I believe honesty is the best policy! I was ensured by Rep. Bryanna (who was amazing) that the only additional fees were their $895 dealership fee, taxes, and registration. I had agreed to this and my brother and I came from the city to their location. The 2016 car was priced at $10,812 after had my test drive sales rep. Johnathan came back with a grand total of $21,000. The car is a 2016 model, how did the cost increase by $10,000?? When I asked for the break down of their total, the dealership added an additional 6k plus for a certification fee and a dealership fee that was way more then what the agent informed me. I explained the break down of what his phone agent Bryanna told me and he immediately got defensive and said: "she did not know what she was talking about, I don't know why she gave you those numbers." On top of this, they do not allow you to make a down payment on the car because they want to collect more money from the loan. It was very disappointing to see the way this business was conducted because I really wanted to go into business with them. read more

If I could give no stars I would. Ive bought several used and new cars from various dealerships and this was hands down the worst experience I've ever had. Not only are the people unprofessional and rude, they are scam artists! Im sorry I didn't listen to the previous reviews before going and experiencing it for myself. I made an appointment stating which car I wanted to look at but when I got there they had no idea. First, there's no place to park. At all. They had to go get the car from another spoy and once they got it, it had no gas and was not ready at all for me to see or test drive. The car was listed for a certain price, when I got there they told me a different price. The salesman said he'd adjust it for me and we finally agreed on the price and I gave a $500 deposit. The next day I went back to pick up my car and they changed the price again! It was listed at $16,500 and then when I met with the finance guy (who was condescending, rude, and told me to chill out and "go smoke some weed" ! - how professional) said he got the car for $22,000. He even said the salesmen didn't know what they were doing he couldn't possibly sell it to me for the price we agreed upon. The salesmen came into the room and straight up lied about our agreement from the day before, putting words in my mouth and raising his voice. Everything is done via an iPad they don't give you paperwork to have as proof. It's a total scam! Dont waste your time! They are shady, They should be shut down! read more

I usually do not do reviews for auto website because Of credit situation. But this was by far the worst experience I ever had. Initial I spoke to Jasmine the sales rep who was very nice and informative.She constantly kept in contact with me even when I told her my prior situation . The first time I came in here I met with Bianca who absolutely amazing I noticed it wasn't much cars that they had in the showroom that stated they provided on the website was there. But while speaking to Bianca I explained to her my situation but I should of ran away when she told me to place $16,000 down payment on $22,000 car . Bianca recommend me to come back a week later because they will have more cars . Sales rep Jasmine kept in contact with me which I really appreciate . I came all the way from Brooklyn . Once I arrived to the dealership of course everyone is going to be so kind to you to get a sales. I found 3 Mercedes-Benz C300 which caught my eye and it my budget. The sales rep which I regret not remembering his name so I can initially blast him on this review . Off course, showed all interest until after the company ran my credit then he just left us for another customer. Thank goodness I brought my friend with me , we notified all of their low cost vehicle have some type of accident or damages that they won't disclosed. Multiple times we ask them to see the car fax on the vehicle not once did they budge . Then the sale manager who I totally forgot his name as well told us to look online but when we notice the customers in the next tube we're given their carfax . It's too much of a coincidence because my friend and I were two young man black people we were literally getting the run around in the store . Waiting a hour & A half for whoever to tell me what's going on. Finally I approached the other sales manager , he then tells me I need to put down $8k for a $16k car which who in the right mind would put down regardless of bad credit or not . Then he starts to catch and attitude with me as if he was a female like me ,telling me only the manager can let me know on the results . I'm pretty sure if I was a male he would of not responded to me like that. You live and you learn . Be honest if your not approved ..Having People waiting around like idiots for no reason while your salesman and everyone else ignores you . As for the sales managers, you will definitely meet that right one to catch and attitude with like that.It won't turn out so nice . I should of read the reviews and stay away for this dealership . Readers if your willing to pay $8-10k as a down payment on a car under $20,000 if your credit is "FAIR" Go ahead with these ripe off.. read more